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Business Profile

Consumer Finance Companies

Bridge Lending Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a complaint about this company calling my references and asking them where I can be found and for them to call them back. I received a letter from this company stating theyd closed out my account as PAID as a courtesy. Well, a month later my account with them still shows as in collections with an amount owed.

    Business Response

    Date: 02/21/2025

    Please see the attached response.

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bridge lending has resorted to calling my references listed on my app about my account. When I first applied for a loan I was told the references were strictly for verifying who I was during the loan application process and nothing more. They called my reference during work hours and left a voicemail asking for me and if they knew where I was like Im some sort of fugitive. Theyve sent me emails with a settlement then another email with a different settlement than the original.

    Business Response

    Date: 01/24/2025

    Please see the attached response.

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These **** people keep calling my cell phone about getting short term loan funding when i'm not interested. leaving voice messages everyday for a whole month when I blocked their phone number

    Business Response

    Date: 09/19/2024

    Please see the attached response.

    Customer Answer

    Date: 09/19/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, if I receive any further phone call, voice messages or anything pushing me for getting funding, you'll certainly be hearing from me again. 

    Regards,

    ***************************

  • Initial Complaint

    Date:08/06/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have called and email this company several times and never receive anything back. Now I get a message they are sending me to collections. I was trying to work with them and now instead of talking to me they just send it off to collections. I can't even get on the website to see my loan anymore. I was trying to get it resolved. The fees they charge just got to be too much. I took this loan out to help feed my kids and you have to pay back thousands of dollars on a small loan. This should be illegal. I have paid the amount i borrowed already but can't keep up with the fees they charge.

    Business Response

    Date: 08/08/2024

    Please see the attached response.

  • Initial Complaint

    Date:06/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan or $300. I I stated verbally over the phone on a recorded line that I would like to payment of $390 to be taken out in 30 days from my checking account because there was huge fees if it was taken out in payments I told him that's the way I wanted it one one payment and that's it they only took out $90 and they continue to take out $90 every month and I still owe the $390 this is predatory behavior

    Business Response

    Date: 07/02/2024

    Please see the attached response.

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a $300 loan unfortunately because I was short on money and fell on hard times. Right after taking it out my grandfather passed away. I had already started making payments and became tight on money due to funeral arrangements. I emailed bridge lending solutions asking if I can defer a payment because I was so tight on money and explained what happened and they responded saying no because I was a new customer they couldnt help me out it was too early in my loan to extend anything. Didnt even try to help me lower a payment. Ive already paid made 4 payments of over $100 and I still owe $500 on my principal? How is that if I only borrowed $300? This is ridiculous! People fall on hard times. I would like to consider my loan paid in full Ive paid back over $300. Funerals arent cheap and it was not expected so Im still trying to help pay that off and with this loan I cant afford to do any of that.

    Business Response

    Date: 06/18/2024

    Please see the attached response.

    Customer Answer

    Date: 06/18/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *************************

  • Initial Complaint

    Date:05/07/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In time of need I have paid over $1500 for a $600 loan, they're still trying to take $80 bi weekly from me to settle my charges, they harass until payment is made and threaten to contact your place of work and other contacts to get you to pay. They are the worst type of company, steal from the poor to feed the greedy.

    Business Response

    Date: 05/08/2024

    Please see the attached response.

    Customer Answer

    Date: 05/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************************

  • Initial Complaint

    Date:04/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Even though I had made all payments and was on time I chose to revoke my ach to send checks so I can keep better track of how much they are getting back and not a ***** more they sent me to collections right off the bat.

    Business Response

    Date: 05/02/2024

    Please see the attached response.

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a loan of 300$ and I was told I would pay 90$ and then 3 payments of 100$ and the loan would be paid . 756 $ later the still claim the loan is not paid.

    Business Response

    Date: 04/22/2024

    Please see the attached response.

  • Initial Complaint

    Date:04/14/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took out a $300 loan from Bridge Lending Solution in a time a desparation and they have made my financial situation so much worse. They take nearly $200 from my bank account each month for payments on a $300 loan. That is extremely predatory and I think I have paid a sufficient amount to this company.

    Business Response

    Date: 04/15/2024

    Please see the attached response.

    Customer Answer

    Date: 04/15/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

Bridge Lending Solutions is NOT a BBB Accredited Business.

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