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Business Profile

Consumer Finance Companies

Makwa Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Consumer Finance Companies.

Complaints

This profile includes complaints for Makwa Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

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Makwa Finance has 2 locations, listed below.

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    Customer Complaints Summary

    • 72 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern,I am demanding the immediate cancellation and removal of a loan account opened in my name by Makwa Finance, a lender I do not recall authorizing or applying with. I was not properly informed of any loan agreement, and I did not knowingly or willfully agree to the terms presented.This lender is not legally authorized to issue loans in the state of *******, where I reside. Florida has strict consumer lending laws, and Makwa Finance is not licensed under the Florida Office of Financial Regulation, which is required for offering high-interest consumer loans in this ******** addition to being unauthorized, the loan came with an outrageous APR (reports suggest between ******%+), and I have been unable to reach a manager or resolve this directly with the company.I am requesting:1.Immediate loan cancellation 2.Full refund of any payments made 3.Confirmation of account closure and zero balance This companys practices are predatory, misleading, and potentially illegal in my state. I have also begun the process of filing complaints with the ************************************ (****) and the *********************************Makwa Finance should not be permitted to operate in ******* or to report unauthorized, unlicensed loans on consumers credit reports. I want this matter resolved urgently and in full.

      Business Response

      Date: 07/23/2025

      Please see the attached response.

    • Initial Complaint

      Date:07/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A signed one-page letter is being sent by *******.

      Business Response

      Date: 07/23/2025

      Please see the attached response.

    • Initial Complaint

      Date:07/06/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received predatory loan 2/5/25 of $900, paid back over $2,000- company unable to assist with any assistance options. Was not aware of complete terms - and seeking forgiveness of remaining balance due to homelessness and unemployment.Current Loan Balance $3,604.40 Loan Status Current Loan ID ********** Principal Loan Amount $944.15 Date Funded 02/05/2025 Seeking complete loan forgiveness? Loan was repaid more than in full, please stop taking advantage of people in financial need.

      Business Response

      Date: 07/08/2025

      Please see the attached response.

      Customer Answer

      Date: 07/08/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ****

    • Initial Complaint

      Date:04/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email that my account is in collections. After contacting them, they asked for more PII and without it refused to give me details.

      Business Response

      Date: 05/01/2025

      Please see the attached response.

    • Initial Complaint

      Date:01/10/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid this company a total of $1,093.**. They now want over $3,000 to pay off the loan. This is ridiculous. They got my auto draft payments and their APR is outrageous. Please help get this resolved and settle in full as soon as possible.

      Business Response

      Date: 01/15/2025

      Please see the attached response.

      Customer Answer

      Date: 01/15/2025

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      Joshalette *******

    • Initial Complaint

      Date:07/02/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Makwa finance. Loan approved for 200 dollars upon verification of personal information. But they will not tell me what information is needed.

      Business Response

      Date: 07/03/2024

      Please see the attached response.

      Customer Answer

      Date: 07/03/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************************

    • Initial Complaint

      Date:06/07/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last August I took out a $2500.00 loan with Makwa Finance, the terms were $632.79 for 18 months. After 9 payments a total of $5695.11 has been paid toward the loan. I'm in a place financially where I can no longer afford the payments. After speaking with several representatives about this situation; I want to have the loan settled/closed. I have paid off three previous loans with no problems, now I can't afford this one, it is the highest payment and they are unwilling to work with me. They want me to continue to make payments which would total an amount of $5897.16 or payoff sooner for an amount of $3467.12. I feel like I am giving them money, it's no longer a loan it's a gift, and like I told them we are not family or friends.As of November 2023 Makwa Finance can no longer lend to the residents in ********. I want this resolved the only way which is closed/settled. Thank you.

      Business Response

      Date: 06/12/2024

      Please see the attached response.

    • Initial Complaint

      Date:05/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31,2024 I contacted Makwa to pay off my loan . My principal balance is ****** with a payment due of ******. After speaking with a supervisor I was informed that my payoff would be ******* which I agreed on. I was placed on a brief hold and then informed that I would also be charged an additional payment of ****** the following Wednesday. This was on top of the agreed payoff of *******. I informed them that I would not pay the additional payment and that our agreed payoff was the only thing that I would pay. This makes no sense, ******+ ****** does not add up to the ******* they are asking for. I was told that it was due to interest on the loan.

      Business Response

      Date: 06/04/2024

      Please see the attached letter.

    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a loan in the $650 in February with an agreement to pay $183 every other week. I got this loan out of desperation and did not pay enough attention to the absurd interest rate. I've made 6 payments of the above mentioned amount for a total of $1100.76 but when i go try to pay off my loan, i apparently owe $930.59. This seems like an absurd amount for a payoff when i have already paid them over $1000.I would like to include my loan documents in this complaint, however i have not been able to obtain it from makwa finance.

      Business Response

      Date: 05/30/2024

      Please see the attached response.

      Customer Answer

      Date: 06/09/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *****************

    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got this loan out of desperation. I borrowed 1100 and agreed to pay $272 bi-weekly, with the thought that I would have that paid off in under 4 months. To my shock, I logged on to my account shortly after receiving the funds and my balance due is over $4000! The interest rate is insane and a morally wrong. I will never be able to pay off this loan. I am hoping that the company will work with me and freeze the interest. I will have to file bankruptcy at this rate.

      Business Response

      Date: 04/10/2024

      Please see the attached response.

    Makwa Finance is NOT a BBB Accredited Business.

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