ComplaintsforLa Crosse Technology, LTD.

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My rain catcher that is mounted on a cinderblock wall **** stopped working It was a gift I do not know the model number I do not have the date it was purchased The email person insist its " CORPORATE POLICY" to know all this information prior to assisting with correcting the error of my Rain catcher.I emailed the company here is their insistant response "To be asked Without a model number we do not know what unit you have. In order to assist you, there are certain troubleshooting steps that need to be taken. That is corporate policy. I apologize for the inconvenience. " When you are able to, here are the questions we would need answered:What is the model number of the display unit?What store was the unit purchased from?When did you purchase/receive the unit (month/year)?What is the brand name and expiration date on the batteries?We recommend Alkaline batteries dated at least 7 years (expire **** & thereafter) in advance as the newest batteries are dated 10 years in advance (2033/2034).What is your mailing address?"

  Business response

  11/15/2023

  Hello Joce,

  I apologize that the request for the model number was not more clearly stated.  Every weather station that we sell with remote sensors has a base station that stays inside the house in order to see the data from the sensors.  We need to know the model number on the back of the unit inside the house in order to determine which unit you have and provide appropriate troubleshooting steps.  We are happy to assist, but not every station operates the same way so in order to provide the correct next steps we need to know what you have.  

  I understand that the unit was a gift so you don't know where it was purchased, but please also provide how long you have owned the unit.  

  Customer response

  11/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]Dear ***
  Your request (Ticket ID: ******* has been updated. To add additional comments, please reply to this email.

   

  FROM NOVEMBER 7 2023 3:41pm email   SO unacceptable from the very first email
  
  ******************************
  Nov 7, 2023, 3:41?PM CST
  Regarding Model Number: Waiting for Validation
  
  Thank you for contacting us.
  If the model number listed above is not correct, please let us know.
   
  I am sorry that you are having a issue with your weather station.
   
  What is the model number of the weather station?
   
  Where did you purchase the weather station from?
   
  How long have you owned the weather station?
  Regards,
  Amber P
  La Crosse Technology Technical Support

  Dear ***
  Your request (Ticket ID: ******* has been updated. To add additional comments, please reply to this email.
  
  ************ (La Crosse Technology)
  Nov 7, 2023, 3:41?PM CST
  Regarding Model Number: Waiting for Validation
  
  Thank you for contacting us.
  If the model number listed above is not correct, please let us know.
   
  I am sorry that you are having a issue with your weather station.
   
  What is the model number of the weather station?
   
  Where did you purchase the weather station from?
   
  How long have you owned the weather station?
  Regards,
  Amber P
  La Crosse Technology Technical Support

   
  
  Regards,
  
  *******************

  Business response

  11/15/2023

  Hello,

  The emails included in the rejection did not address the email that I sent as a response which is below:
  

  I apologize that the request for the model number was not more clearly stated.  Every weather station that we sell with remote sensors has a base station that stays inside the house in order to see the data from the sensors.  We need to know the model number on the back of the unit inside the house in order to determine which unit you have and provide appropriate troubleshooting steps.  We are happy to assist, but not every station operates the same way so in order to provide the correct next steps we need to know what you have.  
  

  I understand that the unit was a gift so you don't know where it was purchased, but please also provide how long you have owned the unit.  

  Customer response

  11/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  *******************

  Customer response

  11/16/2023

  They have not agreed to change their ways of emailing customers with questions

   

  Nor made any suggestions to the solution to be found in the very first communication

   

  I have found that the company respresentative is not willing to go the extra ****** assist the customer.
  

   

  I
  

• Initial Complaint

  01/30/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ******* TECHNOLOGY - ******* ** DOES NOT ANSWER PHONE OR REPLY TO EMAIL

  Business response

  01/30/2023

  Hello,

  We do not see any emails from the email address provided in the complaint.  We did have a ticket in our system for a matching phone number from August 29th of 2022.  We provided information on 8/29.  The customer had a follow up question on 9/2 which we responded to with the requested information on 9/7.

  We will reach out to the customer to see if there is anything we can assist with at this time.

   

   

  Customer response

  01/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  05/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought this product 'WEATHER STTION MODEL CA86515' which their warranty company user 'Rio ********* <***********************************>' confirmed to have an issue which needs to be corrected their file number is 'FILE #SF13278'. The product is still under 1 year warranty. I have provided them with the receipt. I understand that the fix could take longer than my 1 year of purchase but given that they have admitted the issue exists within the 1 year. I want them to replace my defective device once the fix is available in the market on their devies. I want them to confirm but they didn't confirm that they will do that.La Crosse case # is 88406/89161. They can locate my provided receipt. I won't upload them here.Thank you,

  Business response

  05/09/2022

  The item in question on this transaction is an item that is sold and warranted by our dealer in Canada.  They have been the ones primarily interacting with the customer.  In light of this correspondence we reached out to that company asking for an update.  They have advised that they are receiving a corrected replacement unit and as soon as they receive it they will be sending it on to the customer.  

  Customer response

  05/09/2022

  Springfield has contacted and have said they will provide me with replacement.
  
  If they won't I will open a new complaint.
  
  Fyi Springfield is not listed with BBB therefore I had to open against La Cross.
  
  Thank you

• Initial Complaint

  10/06/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have called La Crosse several times and I am getting a recording that says they will return the call but never have. This type of customer service is not someone wants to do anymore business with. I hope people will look at these complaints and decide what places to buy products.

  Customer response

  10/22/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

  Business response

  10/22/2021

  We have been in contact with the customer and are sending out a replacement sensor for his item.  

• Initial Complaint

  09/17/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a Weather Station model VA1 and will not connect to the WIFI. I have watched the videos, read the manual called my service provider and nothing has worked. So I tried to contact their support number and got a recording indicating a call back would be necessary. No call back, so I sent an email requesting help and again no response. I emailed a second time and still no response. I would like to get this thing working properly or get a return of my money.

  Business response

  09/18/2021

  We apologize for the delayed response to the customer.  First contact was middle of the day on 9/16.  We answer calls in the order received.  Spoke with customer 9/17 in the morning and arranged a replacement unit to be sent out.  Received notice from the BBB on 9/18.  

  Customer response

  09/20/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  

• Initial Complaint

  07/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  La crosse weather station model 327-1417 will not stay connected to 2nd sensor. Left Numerous (7)) messages with ZERO response. No Call Back at all.

  Business response

  08/19/2021

  We spoke to the customer on 7/13 and his unit was working fine.  We did also subsequently provide him a discount coupon for a new unit as his existing unit was out of warranty, should he need it in the future.  

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