Business ProfileforKenosha Toyota

BUYERS BEWARE: This dealership will attempt to scam you! I traded in a vehicle and purchased another vehicle from them. I then received an email a month later saying that I still owe an almost $500 balance on my payoff for the vehicle I traded in to them. Does that make any sense? The email I received from ***************************** was extremely threatening, stating that I gave them inaccurate information & if I did not address the matter immediately then my credit would be affected. When I pushed back on them stating that I was prepared to dispute this with them as well as any collection agency everything changed. I then received an e-mail from their GM stating that they now discovered it was a mistake on their end and that I no longer owe the balance. I have no doubt that I am not the only customer they have attempted to pull this over on. There are many customers that would not put up a fight and just pay the "balance," not knowing any better. I will absolutely never be returning to this dealership & I recommend anyone else stay far away from them!

We collected payoff information from this customer during the course of the transacation which was accurate. During the course of the transaction, we made a simple typographical error which was not discovered until recently. Initially, we had thought that the payoff information that was collected from the customer was incorrect and as our conditional delivery agreement (signed by the customer) states, any shortage in funds is the responsibility of the customer. We attempted to collect what we thought was the shortage from the customer as agreed upon. Once the error was discovered by our office, we immediately contacted *************** and let him know that we were the ones in error and it would be rectified immediately. If *************** would like, we would be more than happy to meet in person so that he can see where the typographical error was made, rather than simply throw electronic tantrums. At no point in time would we ever attempt to ******* or steal from a customer, nor have we ever been so desperate to engage in a business transaction that we would intentionally mislead or give bad information.