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Business Profile

New Car Dealers

Kenosha Nissan

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got in the mail wheel of fortune match and win and I did win cause the symbols on both sides match and says right next to it winning symbols win money and mine was $5,000 and no where on the paper says the PIN code also has to match went to the dealership today and was told I didnt win showed them whats wrong and got no where. This is very misleading and needs to be fixed.

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, at 6:31 AM, I was woken up to a text message from Kenosha Nissan promoting a tire sale to beat the incoming tarriffs. I kindly requested a name and a phone number of who I could speak with to discuss the wake up text message from Kenosha Nissan. I shared I would file a BBB complaint if they would not respond to me.Several months ago, after being contacted repeatedly by Kenosha Nissan with text messages, phone calls, and emails, I was able to eventually speak with someone who AGREED to remove me from the solicitation lists I NEVER SIGNED UP ****** appears they are not honoring that and think 6:31 AM text messages are appropriate.

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They had a Sentra listed for almost $10,000 cheaper online and the salesman told me that his boss *** told him that thats how they do it, but we cant sell it for that price. Its just to bring people in then higher the price so youre paying double. I do not think that is right and I think that Business needs to either close down or get new management.

  • Initial Complaint

    Date:02/19/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March ****** I purchased a 2024 Nissan Versa from Kenosha Nissan. My salesperson was ****** *****. The base price was $15,700 for the 2024 Nissan Versa. I remember being confused and upset when she brought me a paper with a price of $17,491. She stated that there was a $499 service fee. That brings price to $16,199. The remaining $1,292 she said was for a virtual key that I had to pay for because it came with the vehicle. I was told to download a Nissan app and it would have the virtual key on the app. After I went home and realized the virtual key was not available I went back to Nissan. ****** ***** was already no longer working for Kenosha Nissan. I talked to sales manager and he said my car does not come with a virtual key and that I would be reimbursed. This was discussed in person as well as in emails. The manager ***** said he would get me a check for the virtual key which we argued the price I deserved back. I have the purchase contract which shows an overpayment of $1,292. I sent him my evidence. ***** then stopped answering my emails and calls, his last email being May of 2024. I have not recieved the check he said I was entitled to get back. I want the money I overplayed for the vehicle ($1292) since a virtual key does not come with that vehicle.

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a truck and after three months it started to have problems and when we took it to the shop they told us that the truck does not have the miles for which they sold it to us, that is to say that they lowered the miles before selling it.

  • Initial Complaint

    Date:11/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/22/24, I went to the Kenosha Nissan dealership because I was talking with a woman named *** for the previous 2 weeks on how she can get me a new vehicle after I had a bad experience with buying a defective vehicle for Byrider. *** asked me to come in to help me look at some vehicles. I drove 35 mins to Kenosha when I live in ********. When I got there, I told a salesman named ***** that I had an appointment with ***. He told me to take a seat and wait. I came with my 2 friends. 1 of them was willing to co-sign with me for a vehicle. When ***** came back he was the one who started asking for my information. Even though I asked to speak some else. I told him I was looking for an SUV and he shut me down by saying the prices of the **** were much higher. And when told him Im not looking for a brand new one he shut me again as if they didnt have any **** in my budget. He did not let me test drive other cars. He only offered a 2025 Nissan Versa. As I was asking him questions about features on the vehicle he seemed so unsure of himself. And he said this is the only vehicle the bank would work with me. But they never put me on the title even though I had my friend as a co-signer. I thought what was the point to have him co signer if this is not vehicle. I also had an issue with the car not having a key fob which they did not disclose to me. All my previous vehicles that I had, had this feature. It shouldve had a key fob because it is a 2025 vehicle. Another thing, when I tried to contact him about it. He would not answer my calls but answer to my friend and mom and told them that he blocked my number which is very unprofessional. And also claimed that I called him and 2am which I did not do. I kept calling the dealership so he could contact me and he never did. How does someone sell you a car and block your number? This is by far one of these worst Nissan dealerships Ive ever been to. Their manager ****** also did not take anything into consideration.

  • Initial Complaint

    Date:11/04/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked prices online for 2024 Nissan Versas after needing to buy a new car because of an accident with an uninsured driver. The price advertised at Kenosha Nissan was much better than anywhere near me both on their website and on ********. The discounted price was listed as dealer discount and there was no information regarding needing to qualify for a special price. I got a ride from a family member to make the 1.5 hour trip to the dealership. The sales person after talking with me about my needs informed me that I would need to qualify for a military, college graduate, loyalty AND trade-in rebate to get the advertised price. This was not mentioned on their website or on ********. This dealership is participating in deceptive business practices and should be required to post information in their ads regarding needing to qualify for special pricing since it is unlikely they will honor the advertised price.

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a preowned 2017 Jeep Grand Cherokee from Kenosha Nissan preowned vehicle department on 7/17/2024. When I originally purchased the vehicle, I expressed some concerns about some rattling noise I heard coming from the front end of the car. I spoke to the salesman about this and asked him if this vehicle has already been inspected by their technicians and asked if there were issues with the car, he assured me they car was inspected and that the noise was from the ** fan. I was like okay no big deal. After taking the car home the noise starting getting louder and louder, the brakes to the car were squeeking, and the car was shaking after reaching over 60 miles per. I called my ********************************** and made him aware of these concerns, he assured me they would take care of it and he will have his manager, ******************** call me to schedule the car in for service. It took 2 weeks but I was able to take the car to service on 8/1/2024. The manager assured me everything will be taking care of but that I needed to leave the car. So I did. I come back the next day to pick up the car, they did not give me any paperwork stating they don't do that, which was weird but assured me all issues were taking care of. I get in my car and still hear that rattling noise. I talk to ********* about this and he assures me its the ** panel and nothing more. I'm a bit uneasy with this but he kept assuring that the noises were, normal. I couldn't just accept this, so I took it to another mechanic just for a second opinion and was told it was one of the rocker arms in the engine and that the ** has a leak. I immediate call the manager ********************* and make him aware of this. He says he will handle it and speak to services to get the car in, this was on 8/5/2024, I have been calling him and texting him since and he keeps saying he'll call me back. Now he doesn't even answer my calls. This is very cruel on their end and I just want my car fixed! Very unprofessional and they don't care.

  • Initial Complaint

    Date:06/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 8th 2024 I bought a 2021 Land Rover Range Rover Sport. I told Nissan to transfer my vanity plates to my new car. On June 4th, 2024 I was pulled over in *********** IL, to find out my plates were still registered to my old vehicle and my sticker was expired. Per the cop I had to show proof I owned this vehicle. After about 30 minutes he finally came back and said they found the range rover but it's not registered and I needed to contact the dealership I bought the car from as I was not driving around legally. I called Nissan to let them know, spoke to **** who said ya we're trying to get the duplicate title from the auction company we bought the car from. Upon further investigating my leasing company has also been trying to get a hold of Nissan as well to obtain the title and the registration since February. Their last attempt at contact was June 3rd. This dealership has known since they sold me the car that I have been driving around illegally.I call and the financing manager who is supposed to be taking care of this never answers his phone or calls back....

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a vehicle from Kenosha Nissan last month. It had damage they didnt want to hear my complaint until I reached out to the owner. I then got a replacement vehicle they chose without me inspecting prior. Which also has blemishes on the vehicle. Which the owner told me would be fixed they have now damaged the paint and body worse then it was before. Cutting into the paint and gouging the vinyl of the vehicle that is a brand new 2024 Nissan frontier

Kenosha Nissan is NOT a BBB Accredited Business.

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