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Business Profile

Animal Hospitals

Kenosha Animal Hospital, LLP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a couple concerns with this business. First my dog got very sick and I had vet run a bunch of tests on him and he has progressive heart failure. Then when that specific vet wasn't there and I needed a new vet they ran the same tests all over again and I paid twice. I paid over $2000.00 in months due to unnecessary repeated tests. I paid for all this regardless of my feelings of it being unfair. Then after paying for my dogs' medications one day I was accused of not paying for them. I told them I have no proof due to me paying cash that one time and I wouldn't have been able to get the medications without paying first. Their method is you pay and then they hand you the medications. They accused me a different time of not paying for his medications and this time I had proof from my bank statements and they said oh we are sorry and took that one charge off. They said they will check with their accounting. I never had any other charges off. I am not going to pay a bill from them that I've already paid. They need to be invested. They take advantage of people loving their pets and charge them like crazy. They have tons of bad reviews. Since i left this vet and went to *************************************** Hospital I haven't had any of these kind of issues. I've been over 2 grand and my current bill which I know isn't correct is about $700.

    Business Response

    Date: 04/15/2025

    **SEE ATTACHED DOCUMENT**

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