Business ProfileforVan Galder Bus Company/ Coach USA Company

On 4/11/24 we rode the Van Galder bus from ********** to ****************** and were forced to purchase 2 one-way tickets at a cost of $90 from the bus driver because their online ticket purchase system was not working correctly and kept giving us an error message of oops something went wrong for several days ahead of time that we tried to purchase them. We utilized several different devices at multiple times of the day and always got the same error message. The bus driver told us he had heard of this error ******************* many times and he wasnt a bit surprised , in fact he shook his head, he felt bad that his ticket prices were so much more money but he had no other solution for us. He also could only sell one way tickets. After arriving at our destination I tried their website again the next day to purchase one way tickets for the way home- received same error -so I called and spoke to a representative at Coach to see if I could get help. The representative said she was not able to sell tickets! She also said there was nothing she could do to help with the technical error! I cant believe a company like this would not have an IT department to assist passengers to fix problems with their system? If they have one- none was mentioned. On 4/13/24 I was forced to again purchase our return bus tickets from the driver at a cost of $90 again! Online 2 road-trip tickets would have only cost about $130. The representative filed a complaint form for me and sent it up to managers, to which I merely received an email reply the next day saying that they would not issue us a refund for the difference in price that we paid and the complaint ticket was closed. I truly feel this entire scenario is a scheme by Coach to get more money from passengers for their tickets! I believe we are owed a refund for the difference in price we paid of approximately $50.