Business ProfileforePlastUSA

On October 17, 2022 I placed an online order with ePlastUSA for 8mm twinwall polycarbonate pieces and mounting hardware. My credit card was charged the full amount of $1,294.96 on October 18, as per their invoice # CQ-**** of October 17, with delivery expected around November 4, 2022. On October 19, 2022, I sent an email to the salesperson I had been communicating with canceling the order and requesting a refund. He acknowledged my request, saying that he would cancel the order and that it might take up to 48 hours before the refund showed in my account.When that didn't happen, I inquired again, and again. Early in the morning of October 26, that salesperson apologized and promised that I would get an email from their accounting office showing the refund had been processed and I would also get my refund that same day, 100% guaranteed. Two days later, I still have nothing. I canceled the order when I realized that ePlastUSA had repeatedly demonstrated incompetence with the details of my order. I decided that it would be unwise to wait 2 or 3 weeks for an order that might have errors in the cutting of the pieces, which would only serve to further delay my project. Now all that I can get from them is promises to refund my money.