ComplaintsforBlue Trust Loans

• Initial Complaint

  07/25/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I borrowed $1000 from Blue Trust Loans on February 12, 2021. As of today 7/25/2021 I have already paid back $2064 at $86 a week and they still saying owe them $420.71. This is predatory lending and I would not borrow from this company...I have already paid back double what borrowed

  Business response

  08/03/2021

  BlueTrust Loans values its customers and is disappointed that ************** was dissatisfiedwith our services. Therefore, we have contacted this customer directlyin reference to their complaint.
  Pleasecontact us by phone at ************ from 7 a.m. to 7 p.m. CST, Monday throughFriday, or by email at ************************************ should you have any questionsregarding this letter.
  

  Sincerely,
  Blue Trust Loans

• Initial Complaint

  06/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In Febuary of 2021 i took out a loan of $600.00, i have done one with them in the past and hardships have fell and i am unable to fully pay the loan back at this time and have told them it would be 3 months before i could pay the loan back. They are now starting to bother my employer and will not stop calling, Ive made 14 payments of $114.32 which is roughly $1,600.48 and are telling me i owe them $1,007.38 to close. my issue i feel that this amount is insanely ridiculous. and i feel harassed by them calling every hour on the hour. Thank You for your time

  Business response

  06/23/2021

  
  
  
  I am writing on behalf of Blue Trust Loans in response to your letter notifying us of Mr. ***’s complaint. 
  

  Blue Trust Loans is a brand of Hummingbird Funds, LLC, a tribal lending agency of and a sovereign enterprise, wholly-owned and controlled by the Lac Courte Oreilles Financial Services, LLC, an economic development arm and instrumentality of the Lac Courte Oreilles Band of Lake Superior Chippewa Indians of Wisconsin (the “Tribe”), a federally-recognized sovereign American Tribe.? The consumer’s loan was made by us as provided in the Tribe’s Credit Transaction Code.? Blue Trust Loan’s contracts, including the loan agreement the complainant signed, clearly designate the Tribe’s law as governing its transactions and provides all disclosures required by the Tribe and U.S. federal law.

  
  Blue Trust Loans values its customers and is disappointed that Mr. *** was dissatisfied with our services. Therefore, we have contacted this customer directly in reference to their complaint.

  
  Please contact us by phone at 855.201.4675 from 7 a.m. to 7 p.m. CST, Monday through Friday, or by email at [email protected]  should you have any questions regarding this letter.
  Sincerely,
  Blue Trust Loans

   

  
  June 22, 2021
  
  Re: Your BBB Complaint Case #: *********
  

  Dear Mr. ***,

  I am writing on behalf of Blue Trust Loans in response to a complaint you made with the Better Business Bureau on June 10, 2021. Blue Trust Loans strives to assist consumers with their short-term cash needs while providing quality service and we are disappointed to learn of your dissatisfaction with us. 
  

  In your review you mentioned that you recently fell into hardship and are unable to fully pay back your loan. First and foremost, please know that we understand the strain this worldwide pandemic has placed on our customers, and now, more than ever, we try to work with our customers to satisfy their Blue Trust Loans loan obligations when possible.
  

  Additionally, we have since placed your work and cell phone numbers on our Do Not Call list and unless you request otherwise, Blue Trust Loans will no longer attempt to contact you on your work or cell phone numbers.
  

  Because your status as one of our valued customers, Blue Trust Loans is waiving your outstanding balance and closing your account. You owe nothing further on your loan. Please contact us from 7AM – 7:30PM CT, Monday through Friday, at 855.201.4675 or email us directly at [email protected] should you have any further questions or concerns.
  

  Thank you, Mr. ***, for the opportunity to address this matter with you directly.  
  

  Sincerely,
  Blue Trust Loans

  Customer response

  07/07/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Blue Trust Loans charged over $4,600 for a $1,400 loan issued 02/07/2021 in California. clearly violating usury laws and predatory lending prohibitions: Below, 9 payments were deducted at $383.90 for a total of $3,455.1 -plus I paid over $1,200 in June to end this nightmare I see many complaints against them.: I think more than doubling their money in 4 months at $2,800 and reimbursing $1,500 would be the least this place can do HIDING BEHIND TRIBAL LAW Loan #: 161652681 Account Status: Paid Off 2/12/2021 $1,400.00 $378.74 $5.16 $383.90 $1,394.84 2 2/26/2021 $1,394.84 $377.34 $6.55 $383.89 $1,388.29 3 3/15/2021 $1,388.29 $375.56 $8.33 $383.89 $1,379.96 4 3/31/2021 $1,379.96 $373.31 $10.58 $383.89 $1,369.38 5 4/15/2021 $1,369.38 $370.45 $13.44 $383.89 $1,355.94 6 4/30/2021 $1,355.94 $366.81 $17.08 $383.89 $1,338.86 7 5/14/2021 $1,338.86 $362.19 $21.70 $383.89 $1,317.16 8 5/28/2021 $1,317.16 $356.32 $27.57 $383.89 $1,289.59 9 6/15/2021 $1,289.59 $348.87 $35.02 $383.89 $1,254.57
  
  Regards,
  
  ****** ***

  Business response

  07/07/2021

  Blue Trust Loans is a brand of Hummingbird Funds, LLC, a tribal lending agency of and a sovereign enterprise, wholly-owned and controlled by the Lac Courte Oreilles Financial Services, LLC, an economic development arm and instrumentality of the Lac Courte Oreilles Band of Lake Superior Chippewa Indians of Wisconsin (the “Tribe”), a federally-recognized sovereign American Tribe.? The consumer’s loan was made by us as provided in the Tribe’s Credit Transaction Code.? Blue Trust Loan’s contracts, including the loan agreement the complainant signed, clearly designate the Tribe’s law as governing its transactions and provides all disclosures required by the Tribe and U.S. federal law.

  
  Blue Trust Loans values its customers and is disappointed that Mr. *** was dissatisfied with our services. Therefore, we have contacted this customer directly in reference to their complaint.
  Please contact us by phone at 855.201.4675 from 7 a.m. to 7 p.m. CST, Monday through Friday, or by email at [email protected] should you have any questions regarding this letter.
  

  Sincerely,

  
  Blue Trust Loans

  
  

• Initial Complaint

  04/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In February I applied for a loan with Blue trust loans of 1000. I was told my monthly payments would be 262 and the repayment amount was 1245. They are taking bi weekly payments of that amount. I never received anything with the interest rates or payment schedule. I never would have agreed to that amount. I don't see how this is even legal. I have lost my job and have no way to continue paying this

  Business response

  05/17/2021

  Ms. ******* to date has not been delinquent or voiced a concern about her current payment schedule directly to us. Our CS team is very adept at working with altered arrangements to fit various circumstances customers may face. Ms. ******* did have the opportunity to view and discuss the loan application she signed complete with the required payment schedule she originally agreed to which another copy can be provided upon request. We will have an Advanced Customer Services agent call her at the phone number she provided to us tomorrow to explore the options to rearrange her schedule to best suit her current circumstance.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩