Complaints

This profile includes complaints for eLoan Warehouse's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  eLoan Warehouse

  13526 W Trepania Rd Hayward, WI 54843-2264

  
• 

  eLoan Warehouse

  PO Box 1753 Hayward, WI 54843-1753

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a loan for $500 on 9/13/23. I paid the loan off two weeks later and overpaid by $149. I asked for a refund for the amount I overpaid but was shuffled to multiple people and all saying that because of the dates of my payment I did not overpay. I paid $649 for a $500 loan which was never the amount that I agreed to for paying back. They are withholding this overpayment amount.

  

  Business Response

  Date: 10/05/2023

  Pleased see attached. Advised customer that they payoff amount includes interest owed and that no refund is warranted. 

• Initial Complaint

  Date:09/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agreement was made in order to pay a debt. A payment plan of $50 monthly was agreed upon and documented. The document is attached. Instead , the business charged me multiple payments of $198.28. these charges are documented on my account and attached. These charges were not authorized or for the amounts agreed upon.

  

  Business Response

  Date: 10/03/2023

  Please see attached. Customer did not complete the payment arrangement application as she needed to submit payment information to set up the plan. We waived all interest in the loan and updated the account to a new settlement amount. 

  Customer Answer

  Date: 10/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Never were the payments drafted out of my account authorized, nor was I notified of the payments being made. 
  
  Regards,
  
  *********************

  

  Business Response

  Date: 10/03/2023

  We were able to ***** the customer's request for a refund and subsequently closed their account. They were emailed this information 10/3/2023.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought a loan for $1,000. I signed the paperwork and received the money. A week later when preparing to make the payments, I noticed that the interest rate is ******% and after making all of the payments, the loan will turn into a $4,192.00 loan. This is insane! I don't knee how they can continue to get away with operating like this. I tried to get a lower interest rate but to no avail.

  

  Business Response

  Date: 10/02/2023

  Please see attached. Confirmed customer was advised verbally of the interest rate and payment amounts before loan was funded. We are stopping new interest accruals and agreed to settle for the principal and interest accrued through today. 

  Customer Answer

  Date: 10/03/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:09/27/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had taken a loan with this company I will admit probably pretty much in desperation . The interest is crazy but at the time I figured Ill wing it . I then had a downturn in work and I couldnt pay and they just kept charging astronomical interest now the say I owe some **** plus on a 800 loan I believe I am currently off work due to injury and have 0 money Im struggling just to keep bills paid by whatever I can scrape up . These companies do prey on those who have had credit issues and they know they do Im pretty sure payments I made probably covered the amount borrowed but I can not even get in to see any of that info so its hard to say

  

  Business Response

  Date: 09/28/2023

  Please see attached. Customer was offered a settlement. 

  Customer Answer

  Date: 10/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received dozens of calls from different numbers. NO WAY TO OPT OUT.I keep blocking the new numbers. There is no way to stop this.

  

  Business Response

  Date: 09/14/2023

  Please see attached. Advised customer phone number was attributed to another account and that the number has been updated to prevent additional problems. 

• Initial Complaint

  Date:09/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want a retract of my credit report they inquired

  

  Business Response

  Date: 09/12/2023

  Please see attached. ******** was advised of inquiry policy and to dispute any discrepancies on their report with the respective credit reporting agency. 

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a line of credit at which interest is an astronomical amount. I have been a long time customer of this company and have always paid my loans in full 100%. I emailed to assist with payment options and was told that I could set up a payment plan through the phone but not through email. I then called to close my line of credit which has a current balance of $1500 to stop the astronomical interest and to set up a payment plan of $500 a month to have the balance paid off in 3 months. I was told I could not set up a payment plan because I was not in default, when I was told something different through email. I explained that I was told something different through email and the rep said 'I only see the emails you sent not the ones sent from us". I offered to send the emails that stated that a payment plan was an option. I asked to speak with a supervisor- the rep stated that the supervisor was busy. I was finally put on hold and the rep came back and said the supervisor would call me back because they were busy. I am awaiting a call and do not see how it is impossible to set up a payment plan without defaulting on the account which I do not want to do. I have been loyal to this company and have always paid my loans in full on time or early.

  

  Business Response

  Date: 09/06/2023

  Please see attached. Any remaining balance was waived and customer spoke with a supervisor before complaint was issued. Options given for leaving the credit open for future use or to close all together. 

  Customer Answer

  Date: 09/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:08/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 06/14/2023 The amount given to me was ******. After all of the payments the total would be ********. They do not answer the phone when I call. I have already paid back the ****** but they are still taking out money. The interest fee are outrageous. I want to report them and get my money back. This is a scam and should not be happening to anyone. They are scammers and should not be in business. If you need more information contact me.

  

  Business Response

  Date: 08/24/2023

  Please see attached. Customer was advised how much they have paid and a settlement was offered. 

• Initial Complaint

  Date:08/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls non stop from different numbers just because I made the mistake of seeing available lenders and now they wont stop and their loans are so predatory I thought it couldnt be true I need this resolved and I will not be satisfied until the people at this company grow souls and shut down this absolute monstrous company this should be illegal and BBB needs to help fight this kind of travesty nobody should pretend that just because of tribal lending makes it okay since its legal IT IS NOT OKAY

  

  Business Response

  Date: 08/10/2023

  Please see attached. Customer's info has been withdrawn. 

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [In the statement made it states that I filled out an application which I did not as well as it is blatantly obvious they did not read the full complaint or just dont care I am saying they should be ashamed of themselves for the business practices they pursue and I dont care what laws they like to hide behind it is disgraceful and disgusting and should be forced to cease operations if they continue to pursue predatory practices have some common decency and stop making a living off others misfortunes these people need to find a way to save their souls now]
  
  Regards,
  
  Nick

  

  Business Response

  Date: 08/11/2023

  Contact with the customer has been ceased since the last notice. No other remediation available for this type of complaint. 

  Customer Answer

  Date: 08/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [These people are predators praying on people in hard times the fact they dont take this seriously is just sad and I implore the BBB to encourage they cease operations and I will encourage everyone to take this to ***************** Government to fight this predatory behavior and the fact this company keeps defending themselves tells me you are extremely disgusting vile people with no respect or decency so congratulations on being awful people that will one day answer for your negligence]
  
  Regards,
  
  *******************

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a loan and it was approved. I did not agree with the interest rate and decided against getting the loan with them. I have contacted them several times to remove me from the call list and I continue to receive over 15 calls a day! This is becoming harassment.

  

  Business Response

  Date: 08/04/2023

  Please see attached. Customer was emailed advising we have ceased communications.