Business ProfileforBath Planet of Milwaukee

This is a follow up complaint to complaint #******** I originally filed Feb. 13, 2023. Rather than list all the details again, in summary Bath Planet remodeled our bathroom. Some of the floor tiles they installed have cracked. After being ignored by them for months I filed the above complaint. They then agreed to send a guy out to replace the cracked tiles. I assumed they would do what they said they were going to do and agreed to close the complaint. He showed up and in about 2 minutes decided the tiles couldn't be replaced. He said he would have to go back to the office and discuss what to do with his bosses and would get back to me. Months passed again with no response. I finally called them on July 7, 2023 and was told I needed to talk to the owner and he would call later that day or the following Mon. I heard nothing as of July 13, 2023 and called back. I was told the owner was out of town and he would gat back to me when he returned. It is now Aug 14, 2023 and I still have heard nothing back. They are clearly ignoring me and hoping I go away.