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Business Profile

Transmission

Quantum Gear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid 2300 dollars out of pocket the received an email stating I needed to pay 1100 more have emailed multiple times called multiple times and no response except immediate response on social media

    Business Response

    Date: 12/16/2024

    Hello,
    We calculated the exact shipping cost, including the core return, and sent the invoice for the remaining payment. We also requested the *** number but never received any response. The customer asked us to call him, but due to my busy schedule, I repeatedly requested that he send his questions via email so I could respond promptly. These requests were ignored.
    During Black Friday, he was automatically given a discount. We again requested the *** and some form of response, but the customer continued to ignore us. After some time, we canceled his order and refunded his payment.
    Later, he emailed us again with unclear intentions. We decided to accommodate him and informed him that, as an exception, he could purchase the transmission at the Black Friday price whenever it was convenient for him. However, we received no response to this offer either.
    All the information regarding terms, core charges, and shipping is available on our website. We sell a large number of transmissions daily, but this situation is unique for us.
    At this point, we dont understand what exactly the customer wants from us.
    If you have further questions or need clarification, please let us know, and well do our best to assist.

Quantum Gear is NOT a BBB Accredited Business.

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