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          Quest Interiors has 1 locations, listed below.

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            Business ProfileforQuest Interiors

            Retail Floor Materials

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Residential and commercial flooring. (Carpet, tile, hardwood, vinyl, laminate, DIY products, area rugs, countertops, etc.)

            Business Details

            BBB File Opened:
            2/14/2006
            Years in Business:
            20
            Business Started:
            9/1/2003
            Business Started Locally:
            9/1/2003
            Business Incorporated:
            8/22/2003
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • FloorQuest
            • FloorQuest, LLC
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            9:00 AM - 1:00 PM
            Su:
            Closed
            Business Management
            • Mark Twohig, Owner
            • Mark Kastein, Director of Marketing
            Contact Information

            Principal

            • Mark Twohig, Owner
            • Mark Kastein, Director of Marketing

            Customer Contact

            • Mark Twohig, Owner
            • Mark Kastein, Director of Marketing
            Additional Contact Information

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2023

            Complaint Type:
            Billing/Collection Issues
            Status:
            Answered
            In early May, my husband and I contacted quest, requested financing and picked out what we we wanted for carpeting. We were told we were approved for $4500 and the job was going to cost us $3072. Our sales team member was polite and on top of things, stayed in contact for a bit and had us set with things. The carpet came in sooner than expected, the installation was fine other than not completing the hallway closet and being in our home until 10pm because they did not want to come back the next day. All was good, then I was contacted by ************************* regarding getting pictures of the job to complete the financing. Left a voicemail for him and it was two weeks before I heard back, I set up a time, ran home from work to be there, called and left him a Voicemail and contacted our sales person, she claimed she left me a voicemail that **** was not going to make it; however, I never received a message. No one has ever looked. Then some more waiting happened, I received a statement and got concerned as nothing had been completed as of yet. I was told to go onto power pay and set up an account, then all of a sudden we are now denied financing while this job was now already completed. This project never would have been completed hadnt it been for initially being approved as we were told. Again, waiting for answers, claiming we would be worked with, we were asked to find a co-signer, and if not they would see what else they could do. First, let me reiterate that we would not have requested this job be completed had it not been for being approved for financing. The inconsistencies in communication were awful. The waiting game of not knowing what we were supposed to do and any payment plan was getting stressful and concerning all while I kept being told to not worry. It is hard not to worry when a job has been completed and now the company has gone back and told you that you were denied. This will be paid in the next couple of weeks but this has been extremely disappointing.
            Read More

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            BBB Serving Wisconsin

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