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Business Profile

Used Car Dealers

Auto King

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a engine for my 2016 ram1500 from ******* auto kings *************************************************************** ************ ************ ***** Mgr On June 2 I paid and was told engine would go out for del in 3-5 days June 18 still no engine. I have called the store several times and was told it was shipped it wasnt today I call for refund they refuse to give a refund and want to take 30% restock fee on merchandise I have yet to receive or yet to leave their building in 16 days since order. I have told them I am not comfortable with the way they do business I just want a full refund being that they havent provided me with my product

    Business Response

    Date: 06/17/2024

    This is the wrong business.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a used GMC Acadia from Auto King on January 24th, 2024. The owner talked to us for over an hour and came off trustworthy and knowledgable, but it was all lies. He told us the power steering pump was replaced, repeatedly reminded us that they had not had time to work out the bubbles so it would whine for a while. Also told us the timing chain was just replaced. We had owned it two weeks and the wheel vibrated and whined louder than it had been and the power steering pump fluid was leaking. We contacted Auto King consistently for over a week and talked with the owner, ****, mechanic and a female, all of which told us they would have to get back to us and putting it off on whatever guy wasn't there at the time. Eventually we were told by the mechanic that it was the water pump they replaced and "good luck. "We had my wife, and 3 children in the store with us - 2 of which are adults and can verify that he said the power steering pump repeatedly. We have the car in a local shop and the steering rack needs to be replaced and is going to cost us $1500. We called them again and were told we would get a call back this morning but we knew that wouldn't happen and Lo and Behold.. no call. The owner himself told us over the phone they would remedy the situation. They had no plans to do so, and they probably didn't replace the timing chain either. Avoid this place like the plague. So very grateful God's got us and will work it out for our good.

  • Initial Complaint

    Date:11/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****, **** and the mechanic at Auto King in **************** have put my family in danger for the way they operate their business. They sold my girlfriend a car with tires that my personal mechanical would not drive until he changed them himself. Too dangerous They sold a vehicle with a part that was duct taped together. A PCV valve that did not pass emission testing. Their mechanic could not properly change brakes or calipers. He did not grease calipers pins which could have wrecked the new braking system in her vehicle. Which again, safety hazard for our children. I understand selling as is, but to lie on the inspection sheet? To a family especially, despicable. Shame on this man, *************************. Who also claims he is a veteran of the us army. Lies, lies, lies. He put my children in ***** way for a quick buck. This excerpt is taken from the homepage of his website. We help drivers in ********** and surrounding areas get solid, reliable, and clean vehicles, no matter what your credit situation is. If you have bad credit, good credit, or even no credit, WE CAN HELP!Not even close to solid and reliable. This mans business needs to be shut down immediately

  • Initial Complaint

    Date:10/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Around the end of July 2022, I bought a vehicle from auto king in ********** and I had a check for $2100.00 and I didnt cash it I gave my check to auto king for a vehicle 2015 dodge grand caravan for $1500.00 they were supposed to give me my money back in a couple days but they didnt they owe me about $7000.00 I ended ** in the hospital for 3 months and after that I had to go to the nursing home for a year, I really need help to get my money Im disabled.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/14/23 I financed a 2014 gmc Acadia and first day I bought it home power steering pumped went out then 2 months transmission started slipping and need a whole new one. Now 4 months and it wont keep a charge. When I talk to **** and the owner they had no remorse and I still owe $10,000 on it and transmission it self costed Over $5000 more I had to pull out another loan. They dont care after you buy there vehicle and have no respect for community and have created false advertising in there radio commercials!!

  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased our GMC terrain on 4/20/23. Hi there, I had broken down at Kwik trip about a day ago and I had to have it towed home to find out that I had taken the engine apart and to find out that it has a bad camshaft sensor and metal in the oil and I had replaced the spark plugs myself because they where so bad to the point no good but the rest of the car needs a lot of work done a new camshaft sensor and a new tie rod and a new timing chain and more then like a new engine because I had found tons of metal shavings in the engine and the and a new alignment done and a new belt and I had been told by **** the guy I had bought the car from at auto king that they made sure everything was all checked and everything was good to go but I caught him in a bunch of lies and does not want to fix my vehicle at all.We called **** at Auto King on 7/25/23. He first told us he couldn't help us because it had been over 3 months when we confronted him that has been 5 days over 3 months then he quickly changed what he was saying that he wasn't in charge and he had to bring this to the owner and he would get back to us.

    Business Response

    Date: 07/26/2023

    ******,

    When I had mentioned yesterday that it had been over 3 months since you purchased the vehicle, I was not saying that if you had contacted me on day 89, we would have covered it. What I was saying was that you purchased a 10 year old vehicle AS-IS, no warranty, and then proceeded to drive it 200 miles a day to go and from work, and have put approximately ***** miles on the vehicle and then called 3 months later to get a repair far too late.

    You also told me it had been having issues for a month, but continued to drive it until it finally broke down yesterday. As a diesel mechanic (which you told me you are, repeatedly) you should know that driving a vehicle after it starts to show signs of a problem, especially a problem like power loss is just asking for trouble. It may have been possible to save the motor at that point, however, every additional mile has the potential to cause more damage. To be clear, calling at the 2 month point would also have been past the "warranty" period, because you purchased the vehicle without one.

    Regarding the tie rod, I agreed with you that they dont just suddenly fail. However, they do cross a line where they become worn out,and worthy of replacement. Its entirely possible that the tie rod end does need replacement now, but it did not when you purchased the vehicle.  You asking "If the tie rod is bad (while inspecting the vehicle), would you replace it" and my answer of  "yes, we would have" does not mean that it was bad at the time you purchased your vehicle. The car ran well when you purchased it, and we had no reason to suspect it needed spark plugs soon, or any of the issues you are currently experiencing. You test drove the vehicle and had no complaints at that time.

    I understand your frustration, and Im sorry this happened to you shortly after purchasing the vehicle, but we will not be covering any repairs for your vehicle. I had mentioned speaking with the owner regarding a possible goodwill repair, despite the miles and time since you bought the vehicle. However, after your repeated accusations and threats of a lawsuit, and demands for an instant promise to fix, all while deriding our mechanics, we will not be performing any work on this vehicle.

  • Initial Complaint

    Date:06/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Auto king claims in it's online advertising that they are a second chance dealer,dealing with customers who have repossession, bankruptcies, bad credit. Etcetera but when you apply you realize that they go by fico score like any other dealership,when because of their advertising you apply having bad credit.

Auto King is NOT a BBB Accredited Business.

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