Business ProfileforA-1 Express Rental Center

I rented a riding brush mower from the ********* ** location. I stopped in at the store before my rental and asked them to change the blades on the machine I was going to rent. When I arrived later that day with my trailer to rent the mower the service person only changed the bolts and washers for the blades and flipped the blades over. "They are 2 sided but were heavily worn and cracked" I commented to the person helping me that I hope I didn't loose a blade and have to come back. I had pre-paid for a full 24hr rental. I picked up the rental around 4pm and I live just under 1hr away. I got to use the mower for about 1hr of mowing time. The hour meter had less than 2 hours on it *** this included getting familiar with the mower, idle time and cleaning it to return it. I broke one of the two replaceable blades. I had the mower back to the Rental place by 8am when they opened. They commented that I must have hit something hard and how he put in new bolts and washers. I reminded him that the blades were well worn and cracked. After showing them my paperwork etc, I asked if I could be charged for a half day instead of a full day and he said no he won't do that. I asked if I could take the pull behind mower for a half day and he said sure they would give me a discounted price "about $40 off" on that machine and I said no way I paid for a full day rental. Once we got to this point the rental person was not being helpful anymore. They did not fix my rental that morning for me to continue my use I paid for and I did not get the pull behind rental either. I took my paperwork and ended up leaving. Once I left I immediately called the same Rental company in ********* ** as it is the *********** location in my opinion. I called and asked to talk to the Manager. They told me they weren't available and would take a message. After almost 2 weeks I called again and finally got ahold of a manager. Told him what happened and he took my info and still hasn't responded.