Business ProfileforNorthland Buildings, Inc.

Barn 30x56 For our family, this was an Absolutely TERRIBLE and EMOTIONAL DRAINING experience dealing with Northland! Wish we wouldve gone with ******* Building! Hindsight, should have added to contract clauses for full refund if not completed by X date and no outsourcing of construction.Our contract experience:1. started process 3/2023 2. No reply to my memos after a month as the Sales Rep left company ??3. Started process over again 6/2023. Confirmed and accepted quote.4. Sent follow up memo 7/10/2023 as no updates had been provided after accepting quote. ??5. 7/27/2023 sent proof of funds memo from bank per 7/26/2022 Northland request 6. 8/3/2023 sent memo to Northland asking for update on start date. Reply was material delivery mid Oct with start date 2wks after ??7. 9/21/2023 sent memo asking for updates. Reply was that project is being delayed to mid-Nov ??8. 10/29/2023 sent memo asking for update. Another delay with material delivered targeting the 11/14/2023 ??9. 11/2/2023 notified by Northland that material is on back order. New target delivery 12/1/2023 10. 11/10/2023 I asked for $13.3k deposit be returned as competitor, ******* Builder, said they had materials and could start and complete by first week in Dec. Verbal agreement to refund deposit.11. 11/16/2023 sent memo for confirmation of refund. 12. 11/17/2023 Northland refused to provide full refund of deposit. Another delay with material delivery of 11/27/2023. ??13. 11/17/2023 new material delivery date of 11/21/2023 and construction start same day.14. 11/21/2023 construction starts. Discovered this crew was just hired and was working first build with Northland. ??15. 12/11/2023 construction completed. Large panel on front was cut wrong and needs replacement. Put hold on final $2k payment until project complete.16. 12/27/2023 sent memo asking for update on replacing panel along with roof leak fix.17. 2/6/2024 memo from Northland stating leaks were fixed.

First of all, let me introduce myself as the Owner/CEO of Northland Buildings. After reading this complaint about the customer’s experience with Northland Buildings, I did some digging on my own. A wise man once told me there are usually two versions to the same event. Here is ours: After pulling the file on this project, I discovered a signed contract with a desired delivery and build date of “Fall 2023”. We completed this project during the last week of November, 2023. We had hoped to start this project sooner, but there were two things that were beyond our control. 1) The weather in the Upper Midwest, 2) Back-ordered material that was necessary to complete this project from our vendors, which inhibited us from doing so. In ending my response, the customer got their building within the time frame of the contract. I might point out as well, we build for 600-700 customers every year with very few complaints like yours. But, on behalf of Northland Buildings, I apologize for the building experience you had.