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Business Profile

Designer Apparel

Powertex Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 12/16/2023. I emailed ************** to cancel or change the address. No one responded. I called on 12/18/2023 they said the label was created and there was nothing they could do. I called again on 12/19, 12/20 and no one picks up. I emailed on 12/16, 12/18, 12/19, 12/20. I called *** and they need the shipper to authorize sending back to sender. The company does not email back or pick up any of my calls. Contact ** *************************************************** ************** **************

    Business Response

    Date: 01/08/2024

    The full details for the response are attached, we handled this customer complaint as we normally would, which is that we are unable to adjust the shipment address after the order has already been received. We made several communications with the customer regarding the issue, and we even then offered a full refund for the order to ease any inconveniences our policy provides. 

Powertex Group is NOT a BBB Accredited Business.

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