Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kunes Auto & RV Management Group has 44 locations, listed below.

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• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group of Macomb

  3200 E Jackson St Macomb, IL 61455-7501

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Country CDJR of Sterling

  3200 E Lincolnway Sterling, IL 61081-1773

  
• 

  Kunes Country CDJR Of Woodstock

  1790 S Eastwood Dr Woodstock, IL 60098-4657

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to kunes GMC at *****************************************. To buy a new car for me. When I got there a ******* started helping me pecure a reliable vehicle but which I thought I purchased this vehicle I was told there was nothing wrong with it no oil leaks or anything wrong with it but when I drove it off the lot find out all window wipers were ripped the driver side window wouldn't row down and 6 days after I had purchased this vehicle the check engine light comes on with the code of p0420 which means the catalytic converter is bad the first one bay 1. That's a ******** repair I didn't even have the car 6 days before check engine light came on and the finance manager said he would repair my vehicle at cost Cost is a lot of money. Why would they tell me that the car had no problems if it really did have problems. They basically were hiding them from me I never was able to see the window sticker even though I did ask to see it there never let me till after the sale. Ain't right 6 days and a check engine light came on they planned that.

  

  Business Response

  Date: 06/26/2025

  We have issued Mr. ****** a $600 refund.

  Customer Answer

  Date: 06/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  The business made effort to help me with getting my vehicle fixed. Free diagnostics and a check to help repair it good going kunes.
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ******
  

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from Kunes on Thursday, May 29, 2025. Within 72 hours, the car shut off three times while I was driving with my infant. This posed a significant safety concern, and I was forced to replace the battery immediately at a cost of $****** addition to the battery issue, a warning light for the start/stop system appeared on Day 2 of ownership and has remained active. I contacted the dealership right away and requested reimbursement for the battery and a no-cost inspection for the ongoing system warning, which I believe was present at the time of sale.The dealership has refused both the reimbursement and to waive the $180 diagnostic fee. I understand that used vehicles can require maintenance, but problems arising within daysespecially those affecting drivability and safetyshould be the dealerships responsibility. I am requesting reimbursement for the battery and for the dealership to inspect and repair the start/stop system at no charge.

  

  Business Response

  Date: 07/03/2025

  Our General Manger, ***** ********, has attempted to connect with Ms. ******** so we can come to a satisfactory resolution, but cannot seem to get in touch.  *************** would like to speak with us and resolve this matter, ***** can be reached at ************

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle into the **** Kunes Delavan store on 03/24/2025 for an oil change. I was notified of several problems but most pressingly they could not open the hood to get access to the vehicle. The dealership informed me that the hood latch would be covered by the optional insurance as it is not a wear and tear component. I checked the fine print of the optional insurance protection plan and it was a covered component. I asked the dealership to contact insurance (**** ESP department phone number# ************) After a conversation between the two the dealership admit to breaking the latch to open the hood and as a result the repair was no longer a covered component because the dealership damaged it and the insurance claims the dealership needs to pay. The dealership is refusing to pay and claims it is an insurance issue. Neither side is willing to work with me on the issue. In addition I submitted an original repair receipt for a One-time canister purge valve replacement and followed the steps detailed on ***** website and brought the original copy as requested/required to complete the refund for the Customer Satisfaction Program (Campaign Code 24N07). Now the dealership claims they do not have the original receipt and I can not get reimbursed as a result. I believe this is unfair as I followed the correct steps and now the dealership is saying they don't have the receipt which is required for the reimbursement. I, for certain, had the repair completed before the customer satisfaction program notice was sent out and am definitely eligible for reimbursement for the repair but because the dealership lost the receipt I can no longer collect said reimbursement. It is not fair as I was told I could not submit online and needed to physically hand in the original paper receipt at the dealership. Once the receipt was gone the story changed and they could no longer help. I contacted several times and was told the admin was out of office several times over months.

  

  Business Response

  Date: 06/04/2025

  We are sorry for the frustration, but warranty approvals are out of our hands and up to the insuring agency.  Regarding the hood latch, when we submitted the claim, we were told that the customer said that the store had broken the latch and they denied the claim... we did not in fact break the latch, but did our best to repair it at no expense to the customer.

  Regarding the canister.  We believe that the claim has been approved, and as soon as payment is received by the dealership, we will refund the amount to Mr. ********

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** purchased 7/31/23. Purchase price of $52,616.76 which included extra warranties. Right off the bat the camper needed a 3 page list of items needing replacing. Scratches/deep gouges on countertop, stove, microwave, faucets needed replacing are just a few things. We have only camped maybe 5 times in the past 2 years, each time a new issue presented itself. 1st time camping, awning kept blowing fuses when trying to bring it in. This was fixed. 1st time using the solar power was awful. Battery would not hold a charge, only could run the frig, battery didnt last long, half day. Took it in for repair, fixed. Still does not work. This lastest camping trip, awning kept blowing fuses again as there is water leaking from somewhere. Heading home, water was pouring out of the back of the camper. There are also bubbles/air pockets on the outside of camper. The amount below includes the down payment and 2 vent covers. Went to the ** show, once sales people found out we were wanting to get away from solar, they wanted nothing to do with us.

  

  Business Response

  Date: 07/15/2025

  We do understand the frustrations here.  Travel trailers are prone to needing repairs.  We would be happy to work with you in finding a different unit, and work to give you the best trade-in value possible.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date was April 28th ******* was the purchase of a 2014 Infiniti QX60.We paid a little over $5,000 after ******** was Kunes of *****************We attempted to take it back they offered a discount on a part that cost the same amount of the vehicle. The sales guy intentionally played music and sang the whole time to cover a noise when I did notice it he said it was just the tires and I I found out from two different mechanics that that is a lie. It is either something in the front end differential or the transmission it is currently sitting at a mechanic shop. I know they knew about the mechanical issues with it because I have the carfax report that says they serviced it and checked it out they didn't disclose anything that was wrong with it.

  

  Business Response

  Date: 06/13/2025

  ****** family, 
  
  
  We would be happy to provide a refund in the amount of $3994.79 plus $500 for the inconvenience of this experience.  This would be a total of:  $4494.79
  
  
  We just need the vehicle back along with the Title of the vehicle.  
  
  
  Trading the vehicle in on something newer, with less miles is another option we would love to have the opportunity to give you the confidence you should feel when purchasing a vehicle from the Kunes Auto Group.  This will allow you to earn a tax credit, transfer the plates, and be 100% whole on the transaction.  We would like to remind you that we have "Kunes Certified" vehicles that come with a "lifetime powertrain warranty".  
  
  

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Kunes with a friend who was looking for a car! *** said he needed a cosigner, I was on the phone I told him that I would do it but there is a lock on my credit because I just dealt with Identity theft! I have a truck thru Kunes of belvedere jeep and ram across the street from the *** lot! Without permission *** did 8-9 hard inquiries on my credit. Going thru didn't lenders trying to get a ****** dollar loan in "my name" not the man who went in. He even did one with advia! Which is the credit union I go thru for my vehicle!! So it looked like I was trying to take out another loan.. my credit has wend down 44 points! I've already been scammed enough from the Kunes I go thru. My credit was 750 they gave me no paperwork I told them I could afford ******* they gave me a ****** a month payment! On a vehicle that has to have 200 a month full coverage! And I went there making ***** an hour! I knew nothing about getting a new car, they scammed me and now I stuck paying ****** for a 2019 jeep that had ****** miles on it and the stabilizer bar has broken twice in the year I've had it! I've tried talking to them telling them it's a lemon!!! The sensors are acting up in it now and It jerks like the transmission is going out!! These people are crooks. I need something done about! I believe I can sue for both issues! And I have proof of everything I'm saying! I need them to do something to fix this!

  

  Business Response

  Date: 05/23/2025

  Thank you for reaching out, but we're confused by Ms. ********* complaints, and our interactions with her have been quite negative, so we're reluctant to have our team members reach out again. However, we believe there is no fault from the Kunes organization.
  Regarding her co-signing for a friend, and our performing a credit check, we indeed had full authorization.  We use a system called Informative to collect credit applications and authorizations.   It provides top level security, and our team is not able to obtain any credit applications until the customer authorizes Informative to do so.  Furthermore, Ms. ******* had a lock on her credit, and after numerous requests from us to unlock, she must have done so.  Without this explicit action, we would not have been able to send her co-signer application to any bank.  Cosigning for a loan does affect credit scores.
  Regarding her vehicle service needs, we do not understand her claim that she was misled or sold a faulty product.  She purchased her vehicle at the end of March, 2024.  She came in for service toward the end of May, 2024, and a common issue for the Jeep Compass was repaired under warranty, and no expense to Ms. ************** Her first free oil change was performed in September, again, at no cost.  We can see in CarFax that she had an oil change done in another shop in February of 2025.  We also know that in April of 2025 our Oregon store performed a repair that was, again, covered under warranty.    Unless there are more repairs done by garages we cannot see, we don't believe she has paid for more than an oil change in a year.

  While we fully appreciate that drops in a credit score and any vehicle maintenance can be annoying, we do not believe that Kunes is responsible for any wrong doing in this circumstance, and ask the BBB to close this complaint.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REF 76248762DB539 I have filed a complaint tried to contact managers I get no help. I can't drive the car and at this point I just want them to take the car back because that dealership should not be selling cars when the gentleman told me that they did not even expect the bottom of the car.

  

  Business Response

  Date: 05/23/2025

  We have connected with Ms. ****** and, while we do not agree that there has been wrongdoing on Kunes' part, we do have her vehicle in for service, and will be resolving this matter.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filled out credit application for Kunes Oregon and was contacted by them saying they didn't have my application and that is may have been redirected to another Kunes location.

  

  Business Response

  Date: 05/02/2025

  Our deepest apologies.  Your information was delivered to Kunes CDJR of Oregon through a secure channel.  However, our team in that store is new and evidently has not been trained on that platform.  We will rectify the problem.

  Customer Answer

  Date: 05/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *******
  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So Im financing a 2024Mitsubishi outlander from **** ********** of *******. I financed a vehicle on October 18 of 2024. I took the vehicle in for scheduled oil change and employee admitted to not adding oil that caused engine failure. The dealership refused to replace the engine or vehicle Was told I can get a rental vehicle but now the *** complaint the refusing to give me a rental vehicle as well

  

  Business Response

  Date: 05/29/2025

  We take full responsibility for the failure due to an oil change issue.  The vehicle is in the shop and should be finished within the next week or so.  We were unable to provide a service loaner as he did not have a valid driver's license.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a vehicle December 14th 2024 and never received my contract documents/proof of purchase documents from the dealership. I have called several times requesting my documents and being told it would be sent to me in an email. I never received any documents and kept getting blank emails or an email requesting an access code. I want a hard copy of all purchase documents to be sent to me in the mail to my address on file.

  

  Business Response

  Date: 05/02/2025

  We apologize for any delay.  Paperwork was sent and received by Ms. ********** via ***