ComplaintsforKettle Moraine Heating & Air Conditioning, LLC
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Complaint Details
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Initial Complaint
02/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Kettle Moraine Heating and cooling was hired to install a new boiler system that serviced twelve residential units. The $30,000 boiler was installed in the fall of 2020. During the the winter of 2020-2021 there were ****************************************************** was working incorrectly. Kettle Moraine Heating and Cooling came out 37 times to try and correct the problem and never got it right. I Then had to bring in Boiler specialist from a different company to fix the boiler because we couldn't continue to not provide reliable heat to our 12 tenants. We believe Kettle Moraine Heating and cooling did not have proper knowledge about the setup and installation and service of this boiler model.Business response
03/17/2022
BBB Response to complaint / *************************
************************* requested us to do a like-for-like replacement of her previous boiler, which had failed prematurely due to a number of *************** that she chose not to address. We quoted and performed the specified work on 9/28/2020, and although the terms agreed upon were COD,the **** wasnt paid in full until 2/1/2021.
The pre-existing issues continued and we provided numerous service calls to address these issues, and did not charge for those visits. We continued to recommend addressing the underlying issues and ********************** declined.
In March 2021, ********************** file a dispute with her credit card company for the full amount paid. We responded with the full account installation and service history, and the credit card company denied the dispute after evaluating all the information.
Even while the dispute was ongoing, we continued to service the building when she called, but we did then charge her. She has refused to pay. Effective December 2021, the account has been flagged as do not service unless debt is paid.
Kettle Moraine Heating & Air Conditioning, LLC
Direct: ************
www.kettlemoraineheating.com
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Contact Information
Business hours
Today,Closed
MMonday | 7:00 AM - 5:30 AM |
---|---|
TTuesday | 7:00 AM - 5:30 AM |
WWednesday | 7:00 AM - 5:30 AM |
ThThursday | 7:00 AM - 5:30 AM |
FFriday | 7:00 AM - 5:30 AM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.