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Find a Location

CONNECT, Powered by American Family Insurance has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCONNECT, Powered by American Family Insurance

    Insurance Companies
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 126 Customer Reviews

    Customer Complaints

    150 complaints closed in last 3 years

    82 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/29/2021

    Years in Business: 51

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    CONNECT, Powered by American Family Insurance is located in Madison, WI. and services most of the United States except Alaska, Louisiana, Maine, North Dakota, Rhode Island, West Virginia, and Wyoming. Offering auto, home and personal liability umbrella insurance. 

    Products & Services

    Auto Insurance, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency, Home Insurance, Personal Liability Insurance, Specialty Insurance offered through in-house agency

    Business Details

    Location of This Business
    6000 American Pkwy, Madison, WI 53783-0001
    BBB File Opened:
    12/6/1972
    Years in Business:
    51
    Business Started:
    12/6/1972
    Business Started Locally:
    12/6/1972
    Date of New Ownership:
    10/1/2020
    Business Incorporated:
    4/12/2002
    Accredited Since:
    7/29/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • American Family Connect Insurance Agency, Inc.
    Related Businesses
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Jill A Fochs, Director of Marketing
    Contact Information

    Principal

    • Sharena Ali, President
    • Nina Pelton, Complaint Manager

    Customer Contact

    • Sharena Ali, President
    • Jill A Fochs, Director of Marketing
    • Nina Pelton, Complaint Manager
    Additional Contact Information

    Fax Numbers

    • (920) 330-5607
      Other Fax

    Phone Numbers

    Email Addresses

    Customer Complaints

    150 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/10/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Connect insurance is attempting to have me file seperate claims so I pay multiple deductibles for my vehicle repair. I contacted Connect on April 9th to file one claim for body work on my vehicle which I have mutliple policies with Connect for Auto, Home and umbrella and pay over ****** a year for this coverage and never filed a claim for the past 8 years and this one time I called to file a claim for body work that the auto dealer stated to fix estimated to be $2,600 and would provide me a free loaner car. Connect adjusters ******* stated that based on the pictures they believe 2 seperate claims should be filed, and I stated how would you know if you were not in the vehicle. and Connect even had a fraud investigator call me to send pictures and they wanted to send out a person to pull info from my vehicle regarding collision impact. Its disturbing the extent Connect is going thru to not assist me in this minor repair cost and yet risk losing a long time customer paying ****** a year on multiple ********************** policies. Connect you are at risk of losing me as a customer!!!!! I expect an immediate response, as I already spoken to several Connect employees about my concerns. I am offended on how I am being treated as a long time customer and obviously your employees are not doing any type of research on trends on number of claims and history of their customers. I expect my vehicle repair to be filed as one claim and if not, then I want to cancel all my premiums and want full reimbursement of premiums I paid
    Read More

    Customer Reviews

    126 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ashish K

    1 star

    04/10/2024

    I was hit by another driver on 11-25 and the police report clearly states that. But the claims adjuster did not reach out once during the repair process and could not prove either party’s fault despite the police report stating so. Absolutely useless! Do not recommend taking this insurance at all despite it being under ******.

    CONNECT, Powered by American Family Insurance Response

    04/11/2024

    Thank you for your feedback. We'd like to look into this for you. Please email your name and policy and claim number to ******************************************** and we'll follow up with you about it. - *****

    Local BBB

    BBB Serving Wisconsin

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