Business ProfileforFestival Foods

I visited Festival Foods in ********* with my autistic grandson and brother to play the lottery. My grandson was running around and getting loud so i went to get a shopping cart to put him in. The guy who was in the lottery section was in the cart section once i got over there. As i lifted my grandson up to put him in the cart the guy Robert says “Yeah Put Him In The Cage”. I was stunned at how cruel this man was talking about my grandson. I was totally shocked and this was one time I can say i froze realizing what a cruel world we live in and also what type of people they hire to work in Festival. He said well it is like a cage and walked off. This is really traumatizing and we are going through a lot after this. I cant sleep. I cant believe this is still going on in this world. Also i contacted the store the store the next day and spoke to shift manager Ray ***** to file the complaint he told me he had a couple other complaints that morning and he told me i want to tell you a joke I moved from a urban area and ********* is a pretty rural area they do things differently they are not as diverse. So before we got off the phone i asked so what is the joke he said i just told you the joke. Laughing. Im offended again by him. Once Ray found out who it was he went from saying I’m going to get to the bottom of this to calling me saying i got great news i got Robert on the phone and he admitted to saying that and he wants to apologize. I asked him why did he say that he said well you know how we put our kids in the cage i said no i have never put my kids in a cage then Ray took him off the phone. Then Store director John ****** came in on the call and said he heard what had happened and he doesn't think its nefarious enough for him to get fired. He said he’s been with us for 15 years. My question is where did these people come from that's 3 people in 2 days saying these terrible things and no one thought what Robert said was discriminating outrageous at no point at all.

Festival Foods is focused on treating our customers as we would guests in our home.  We are taking this matter extremely seriously and we are working diligently to rectify this situation directly with this guest.