We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Logistics

Roadrunner Transportation Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Logistics.

Reviews

Customer Review Ratings

1.13

Average of 39 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jocelyn S

    Date: 11/11/2022

    If I could give them negative stars, I would. Worst shipping company I've ever dealt with.

    Roadrunner Transportation Systems

    Date: 01/05/2023

    ********************, Roadrunner has made many improvements to its technology to improve service while enhancing the customer experience. I personally apologize to you if you did not receive the service that we as a company take pride in delivering. If you are continuing to have concerns, please give us a call at ************.

  • Ja Dee H.

    Date: 09/27/2022

    I man called me from Roadrunner Transportation and when I asked why he used a different telephone number from where he was located he made up a lie and said we take credit cards from that telephone number. When I asked, why a credit card was needed from a different telephone number he abruptly hung up on me. Roadrunner has been a real pain sending numerous emails and telephone calls. Also his quote is from $150 - $400 higher than the other 40 quotes I have. I will blog as many companies, relatives, friends, co-workers, etc, and tell them NOT to do business EVER with Roadrunner. You have awaken a sleeping giant-you hung up on the wrong guy.

    Roadrunner Transportation Systems

    Date: 01/05/2023

    Dear Valued Consumer, We appreciate your feedback, as a representative of Roadrunner, I apologize if we inadvertently disconnected a call as this is not a normal occurrence. I am unclear if you were working with Roadrunner Transportation Company or Roadrunner (formally known as Roadrunner Freight). If in fact it is Roadrunner I am hopeful that we are able to resolve your concerns amicably.Thank you,

  • John D

    Date: 09/08/2022

    Horrible company. If you want your shipment on time literally use any other company.

    Roadrunner Transportation Systems

    Date: 09/14/2022

    Good afternoon, We reviewed the limited information provided by the customer and was unable to successfully locate and provide a response using the limited information provided. Therefore to ensure that we are able to provide an accurate response to the customers concerns we will need a PRO# or a Pickup/Order Number.We sincerely apologize for any inconvenience that this may cause. If the customer would like to speak with us directly, they may contact us at **************. We will be happy to discuss or resolve this matter promptly.Thank you,

Roadrunner Transportation Systems is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.