Complaints

This profile includes complaints for Johnson Health Tech North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnson Health Tech North America, Inc.

  1600 Landmark Dr Cottage Grove, WI 53527-8967

• 

  Bowflex Inc

  17750 SE 6th Way Vancouver, WA 98683

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ******* company made a defective product that was sold to customers at a high price. Being a weight set, this product has the image that it would last a very long time without failure so while the price was considered high, I was willing to accept that cost as it would be something my son would be able to use for years without needing a replacement. With this recall, we are only being offered a $60 voucher for a pair of dumbbells to their store once I return both handles and bases for the dumbbells making them unusable. The replacement dumbbells are $429 on their site not including tax and shipping charges so the $60 voucher is equivalent to a 14% discount on the new item. This means to be made whole I would have to spend an additional $369 plus tax and shipping of my money for a defect that this company profited off of and will be making more profit from my replacement purchase and that is my only recourse otherwise I am left with a dangerous and defective product. Repairs or replacements should be made to make the consumer whole in this case as the consumer has already purchased the product and under the current recall is left with nothing without spending a whole lot more money.

  Business Response

  Date: 07/18/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a treadmill from bow flex three years ago , after a update by johnson (jrny) the treadmill lost sound and video, I contacted jrny and they tried to fix the issue ultimately making it worse. now keep in mind when i purchased it there was no where it said i could lose my machine because they updated something internally. anyway I want my machine working again.. attached it the proof they admitted wrong doing

  Business Response

  Date: 07/23/2025

  Thank you for bringing this matter to our attention. We want to confirm that we have received and thoroughly reviewed the customer's complaint. While we recognize that the response deadline is approaching (or has passed), we want to assure all parties that we are actively working to resolve this issue internally.
   
  Due to the nature of the concern, additional time is required to investigate and collaborate with the appropriate internal teams in order to provide a complete and fair resolution. We are committed to reaching a satisfactory outcome for the customer and will continue to work on this matter until it is fully resolved.
   
  At this time, we consider the complaint to still be open on our end and appreciate the opportunity to address the customers concerns properly.
  We will provide an updated response as soon as further information becomes available.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/26/25 $814.08 I bought a T101 Connect treadmill from Horizon fitness and then canceled the order. They did not provide a refund. I've sent many emails with no response. I called twice and was told the back office would be notified. The customer service people told me that they understand the order was canceled and never shipped to me. I was told that someone from the back office would email me.

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Mr. ******** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed ************* complaint filed under case #********. We've acted on this matter by confirming that the order in question was canceled and a refund was processed accordingly. Refund activity has been completed on our end, and the credit has been released back to the customers original payment method. As standard, we advise allowing 714 business days for the transaction to reflect, depending on the financial institutions processing time.
  
  We consider this matter addressed and progressing toward full resolution. Thank you for the opportunity to respond.
  
  Best regards,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.
  

  Customer Answer

  Date: 07/29/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** ********
  

• Initial Complaint

  Date:07/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Bowflex *************************** December of 2023 for $380. Recently, I was notified by the manufacturer of an urgent safety issue with these dumbbells, with instructions to stop using the product immediately due to a risk of injury. While I appreciate the companys acknowledgment of the issue, I am concerned about the adequacy of their proposed remedy. They have offered a $120 voucher toward the purchase of their newer, safer dumbbell model, which retails for $429 (and is currently not in stock). This voucher covers only a small fraction of the original purchase price and requires me to spend significantly more to replace a defective product, which I believe is insufficient given the safety risks and my original investment. I seek a resolution that fully addresses the financial burden placed on consumers to replace a hazardous product, such as a full refund or a replacement at no additional cost. To have to spend an additional $309 dollar, almost the entire original purchase price to replace the unsafe dumbbells is unacceptable.

  Business Response

  Date: 07/15/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a treadmill from Horizon Fitness on June 16, 2025 and requested a return on June 28, 2025, well within their 30-day satisfaction guarantee period. I received one brief email reply on July 1 asking about packaging, to which I responded the same day. Since then, Horizon has been unresponsive to multiple follow-up emails, phone calls, and even direct messages on Instagram.I was told a freight carrier (EFW) would contact me to schedule the pickup, but no one has reached out. It has now been over 10 days with no progress, despite repeated outreach. Horizons phone representatives repeatedly tell me to wait for an email but no one ever follows through.I have financing through Bread Pay, and I have now had to involve them as well, since I am being billed for a return Horizon refuses to process. Horizons lack of communication and disregard for their published policies has made this experience unnecessarily stressful and exhausting.I am formally requesting that Horizon Fitness honor their return policy and provide immediate pickup and a full refund. If this is not resolved, I will pursue further remedies through my financing provider and other consumer protection agencies as necessary.

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Ms. ******* has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Ms. ******** complaint filed under case #********. We've acted on this matter by confirming her eligibility for a return and initiating coordination with our third-party service provider to schedule removal of the equipment. Once that process is complete, we will move forward with the appropriate refund to the original form of payment.
  
  We remain engaged and are monitoring the situation to ensure proper follow-through. At this time, we consider the matter addressed and actively progressing toward resolution.
  
  Thank you for the opportunity to respond.
  
  Best regards,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:07/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025, I was scheduled to receive delivery of a Bowflex product I paid for, including an extra $399 for ***************************** What followed was a series of errors, delays, and unresolved issues:Incorrect Delivery Attempt: On the scheduled date, two men arrived at my door asking to pick up a product I never received, instead of delivering my purchase.Third-Party Confusion: A third-party delivery company later contacted me, informing me they didnt even have the product they were supposed to ship.Unhelpful ************************* I called Bowflex customer support repeatedly and was incorrectly told the product would arrive on June 26. Their customer service is outsourced, and all I got was, Wait 1 to 5 business days for a response. Nothing helpful ever ************ Follow-up: I received a single email from someone named ****, to which I replied asking for the product. I never got a follow-up or resolution.Partial Delivery with **************** On July 4, 2025, the item finally arrivedbut was missing a part, and the **************************** was not performed, despite having paid $399. The delivery team didnt even list it as white glove *********** Resolution or Refund: Since then, Ive tried again to get Bowflex to ship the missing item and refund the white glove service. The third-party customer service continues to spin wheels, and no one from ******** team has contacted me to resolve this.?Desired Resolution Full refund of the $399 **************************** fee plus any tax Immediate shipment of the missing item Direct contact from a ******* representative with authority to resolve thisnot a third-party call center

  Business Response

  Date: 07/18/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Ms. **** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Ms. ****s complaint filed under case #********. We've acted on this matter by re-engaging with the customer, addressing the concerns raised, and processing a refund related to the service issue. Additional steps were taken to ensure that any outstanding matters were appropriately followed up on.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/21/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** Star
  

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had numerous issues with my Max ******** as you will see in a previous email attached, the most recent is due to "Engineers" making changes, while "updating", they removed previous workouts, lots of them, there is currently very few workout programs to choose from. I had reached a goal of ***** minutes working out, only to discover these programs no longer exist! While I understand updating and adding new workout OPTIONS, I don't understand why the existing workout OPTIONS were deleted!? I purchased this trainer and PAY for programs to use as I see fit, NOT to be deleted and put programs on that don't fit my path, why not leave programs in place FOR MORE OPTIONS instead of mislead consumers and take away what we are currently working on. There are currently NO OPTIONS to workout up to only 27 minutes and that's only 3 programs to choose from. So I have to double 2 15 minute programs to get what I want. It's RIDICULOUS and ABSURD. I want solutions, I want answers, while the response is there, there's NO SOLUTIONS OR OPTIONS. I feel like I'm entitled to that or a partial refund??? I pay monthly for workout programs that are now few and far between!! Not only that, but no option to RESET to get the programs BACK???? Nothing!!! Before I had issues and was told ******* sold out and nothing could be done, still facing those issues with NO SOLUTIONS, it's very frustrating and upsetting!!

  Business Response

  Date: 07/17/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ********* ******** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Ms. ********* complaint filed under case #********. We've acted on this matter by consulting with our internal **** App Support team regarding the changes shes observed. Theyve confirmed that recent updates to the apps ** system resulted in the removal and replacement of several prior workout programs. These workouts were removed as part of a broader recalibration of the ** experience and, unfortunately, there is no way to retrieve or restore the previously available programs.
  
  While additional long-format workouts may be considered in future app updates, there is currently no confirmed timeline or guarantee that these specific durations will return.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I appreciate the response, I still believe the workouts should be returned, it wasn't my decision or OPTION to have them removed, or updated.  I feel there should be a way to restore the workouts that are missing.  Why are we using AI??  Where was my choice to update or not?  I feel people should be reimbursed some way for the loss of the many workouts that are missing.  That was part of our routine and challenge to reach new heights of our personal workouts and somehow, some way you decided to take that away from subscribers and individuals without our choice, opinion or option.  It's just not right, it's unfair and to me misrepresentation of the product itself. 

  I would prefer a monetary reimbursement of something fair, or preferably my workouts returned, while you state there's not a way to restore them, that's your way of getting out of having any disagreement or dispute.  We the consumer didn't ask for this, you changed it, NOT the consumer and it's wrong!
  
  Regards,
  
  ********* ********

  Business Response

  Date: 07/30/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration ********* ******** has experienced. Customer concerns are a priority, and we remain committed to providing a positive experience with our products and services.
  
  We have reviewed Ms. ********* concerns and confirmed with our app support team that the changes to the workout library were part of a broader platform update. These updates include both performance improvements and stability fixes, which are essential to maintain the functionality of the **** app and connected equipment. As part of this process, some prior workout options were replaced; however, new workouts have since been added, and additional updates are planned that will continue to expand the available content.
  
  While we understand Ms. ********* preference for the previous workout formats, there is no method to revert to an earlier version of the app or restore those specific workouts. We are confident that future updates will continue to provide a wide range of programming options for different fitness goals.
  
  As we have addressed this matter in line with current app capabilities and warranty terms, we consider this case resolved on our end.
  
  Best regards,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech

  Customer Answer

  Date: 07/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  Since filing a complaint against Johnson aka Bowflex/Journey, the app DID update with more options, not much but at least more to choose from over 30 minutes not just a few up to 27 minutes.
  My hope is the app will continue to work and more options will be available, rather than deleted.
  They will listen to customers and improve, holding customers in a high priority as stated.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ********

  
  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a recall notice for a set of BowFlex 552 adjustable weights (copy included) that I purchased for $400+ and they are not offering to replace or repair the defective unsafe product that has caused over 100 injuries to people, only to give a very small voucher to repurchase another set and have to spend another $400+ on something I already purchased that was supposed to last forever. This is ridiculous. I want a full refund or a full replacement, not some ridiculously inadequate voucher to spend even more money on their products. This is criminal!!!

  Business Response

  Date: 07/09/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has submitted a recall for a faulty product. They are attempting to weasel their way out of replacement, refunds, and repairs and instead will only offer you a measly 20 dollars from your 300+ dollar investment.This is a joke, and should be treated as such. I would highly recommend avoiding investing any type of money with this company or any of their subsidiaries, as if a product you purchase proves to be dangerous in the future they will do the bare minimum to help you while you feel screwed over in the end.

  Business Response

  Date: 07/09/2025

  Thank you for expressing your concerns about this voluntary recall. We want to be transparent about why different remedies are available through this voluntary recall for customers depending on when the dumbbells were purchased. Customers who purchased a BowFlex 552 or 1090 dumbbell prior to April 23, 2024 from ************* (a.k.a. ************) are being offered a prorated voucher rather than a replacement or full refund voucher.
  
  Heres what we are doing and why we are doing it:
  
  The original company that sold the product prior to April 23, 2024, **************, went bankrupt. That company no longer exists.
  
  
  That bankrupt company, ********, designed, manufactured, and sold these dumbbell sets prior to filing for bankruptcy in 2024. We were not involved in any aspect of the products ******** made and sold prior to April 23, 2024.
  
  
  *********** acquired some of that bankrupt companys assets last April through the bankruptcy processbut we did not buy the company or its liabilities. We did not assume any responsibility for past sales or issues with the products ******** made and sold.
  
  
  We did not make any money from 552 and 1090 dumbbells sold by ******** before it went out of business. Simply put: we had no involvement with the design, manufacture, or sale of these dumbbells prior to April 23, 2024.
  
  
  We are stepping up to provide the pro-rated voucher to U.S. consumers who bought recalled dumbbells from a bankrupt company, even though we have no obligation to do so. Offering this voucher is a good-faith gesture from our company to help U.S. consumers replace the producteven if they bought recalled dumbbells from ******** several years ago. Making this extra effort fully aligns with our companys commitment to helping our customers lead *********************** lives.
  
  
  We encourage all customers to participate in this recall to obtain the remedy we are proactively making available through this voluntary recall.
  
  We are doing our best to support the affected customers of bankrupt ************** in a meaningful way. Please visit our website, **************************************, for additional information about this recall.
  
  Best,
  
  
  ******* W. *****
  Consumer Experience / Resolutions - Lead
  Johnson Health Tech.
  

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issue: Johnson Health **************** / ******* is NOT honoring their *********** BowFlex elliptical machine broke while under warranty.I reported it since March ************************************************************* stock on April 15, 2025.Since then, each month they have continued to delay the date of the replacement being back in stock. The latest in-stock date is now July 15, 2025.

  Business Response

  Date: 07/09/2025

  Thank you for bringing this matter to our attention. We appreciate customer feedback and regret any frustration Mr. ****** has experienced. Customer concerns are a priority, and we are committed to prompt resolution.
  
  We have reviewed Mr. ******* complaint filed under case #********. We've acted on this matter by coordinating contact between Mr. ****** and our Technical Support team, who are currently working with him to provide the necessary part replacement under warranty.
  
  As we have addressed the issue in full, we now consider this matter resolved on our end. Thank you for the opportunity to address this concern.
  
  Best,
  ******* W. *****
  Consumer Experience / Resolutions Lead
  Johnson Health Tech.

  Customer Answer

  Date: 07/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Thank you, BBB!!!  This situation was only resolved once you got involved!  Had I not filed a complaint with you, I am more than certain that I would have received yet another delay in my warranty replacement.

  Finally, they acted promptly and responsibly once you intervened.  I am more than EXTREMELY grateful for your help in this matter.

  THANK YOU, THANK YOU, THANK YOU!!!!!!

  Regards,
  
  KP