Online Retailer
Kiwilou, LLCAbout
This business has 1 alert
About This Business
Products and Services
Business Details
- Local BBB:
- BBB Serving Wisconsin
- BBB File Opened:
- 8/27/2019
- Business Started:
- 5/31/2019
- Business Started Locally:
- 5/31/2019
- Business Incorporated:
- 5/21/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Robert C. Chady, Owner
- Lisa K. Chady, Owner
Additional Contact Information
- Principal Contacts
- Robert C. Chady, Owner
- Lisa K. Chady, Owner
- Customer Contacts
- Robert C. Chady, Owner
- Lisa K. Chady, Owner
- Additional Email Addresses
- Primary: Email this Business
- Social Media
Additional Information
- Payment methods
Amazon Pay, Google Pay, Visa, Mastercard, American Express, Diners Club, Discover, JCB, Shop Pay
- Refund and Exchange Policy
- RETURN & REFUND POLICY
We take great pride in the products that we make. We make everything for you after you order it, just for you. We love what we do and hope that you absolutely love your products. For that reason, sales are final, except for damage or incorrect order.
With that being said, if you’re not in love with your new purchase, please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
Most of our products are made-on-demand; this means they are custom printed only after we received your order. As such, we are unable to cancel or modify your order once it is processed.
On average, you typically have a 12-24hr window to contact our customer service before the item is processed.
(Note that during working hours, some orders can get processed within the hour.)
This is not, however, a promise that we will definitely be able to stop your order from going through. Our staff will confirm with you as soon as possible of the outcome once they check with our production department.
Please note that if your item has already been printed but not shipped, we will have to charge a cancellation fee depending on the item in question.
Cancellation fees
Since our products are made-on-demand, we are unable to put back in stock your order once they’ve been processed. As such, we will have to charge you a cancellation fee depending on the product that’s been ordered.
Shipping Address
Please make sure that your shipping address is correct before submitting your order. Depending on the item in question, due to the large volume of requests received by some of our partner manufacturers, returned packages are automatically destroyed by the courier. In such cases, we are unable to provide a full refund and will proceed by charging a cancellation fee as mentioned in above policy.
Damaged/Incorrect Order
At Kiwilou, we are doing our best to ensure product quality and order accuracy.
As most orders are handmade and processed manually, errors do happen. If you happen to receive a damaged or incorrect order, we’re more than happy to fix it for you!
If it’s a sizing issue (too big/small), simply send us a picture of the item in question next to a measuring tape so we can confirm where the issue is. Please send all relevant pictures and details to [email protected], we’ll get back to you as soon as possible.
For any other inquiries, please contact us at [email protected]. - Business Categories
- Online Retailer, Online Shopping, Jewelry Stores, Clothing, Screen Printing, Womens Clothing, T Shirts, Auto Accessories, Retail Sportswear, Mens Clothing, Designer Apparel, LED Lighting, Jewelry Engraver, Fashion Designers, Custom Shoes, Hats, Embroidery Design, Swimwear, Watch Bands, Custom Logo Apparel, Blankets, Boys Clothing, Athletic Apparel, Cell Phone Accessories, Girls Apparel, Riding Apparel, Pet Jewelry
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.