ComplaintsforMPC Property Management LLC

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I live In Sunset *******. My sliding glass door has been broken for more than 12 months. Many emails and text to Property Manager with no resolution. Door is barely functional and has caused our utility bills to rise because it does not seal properly. Please Help.

  

  Business response

  09/04/2022

  We completely understand and share our tenant's frustration. A replacement patio door was ordered in late 2021 through JR ******** after having both Burlington Glass and *************** inspect the existing door for possible repair. The building was built in **** and the door is original; parts are no longer available. The door is a custom size and is clad in a bronze aluminum. With global supply chain issues, sourcing materials to match all existing patio doors at windows at the property has proven to be difficult, resulting in extended and unprecedented delays.
  

  When the door was ordered, we were given the standard timeframe of 20 weeks for production. When March, then April came and the door was not in stock yet, JR ******** followed up with their supply house and was given a new ETA of July 2022. We have communicated with the tenants throughout this process by via text and email to keep them updated on the status and subsequent delays. As recent as August 8, 2022, our office was in communication with the tenants to advise that JR ******** was still awaiting notification that the door was in stock and ready for installation. To date, the door has not arrived. JR ******** reached out to their supply house the week of August 29th again and was told the door should be arriving at any time now. Once the door is received, installation will be scheduled with the tenants.

  The tenants have lived at the property for 9 years. We will reach out to the utility companies (Alliant and WE Energies) to review gas and electric usage over the course of their tenancy and provide a credit to the tenants for any increased usage over the last 12 months that *** be attributed to the patio door. 

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We moved into ****************************** rental property. We were required to pay an extra deposit ($1762.50) due to our credit score. When we moved in the property had overgrown weeds, grass, and trees. This was even the case in the gutters. There was garbage everywhere (in-which we noted on our move-in condition form and the maintenance man took pictures of. There were several very dirty and broken garbage cans at the end of our drive way thrown around. We also noted how dirty some other places where on the property. There were several windows missing panels, in which caused a higher electric ****. All these were communicated and were documented within tickets on the customer portal. We never had a properly working washer and dryer. My significant others job was discussing relocating. We kept MPC in the loop with us possibly needing to move out early. We ended up needing to move out the end of August. Since, we only had one month left we agreed to pay the last months rent in full. We hired a cleaning person the clean the house once everything was out. And had the lawn maintained. The garbage needed to be brought to the end of the road one last time. When we received I deposit back, they kept $445. The break down is listed as: Landscape maintenance $400 trash removal $45. I feel this is quite excessive, especially since it is documented and pictured the condition the property was in when we moved in.

  

  Business response

  01/04/2022

  As they have stated, the tenants vacated at the end of September 2021. The tenants requested a copy of their move-in checklist on October 25th and it was sent to them via email on the same day. They had not disputed the disbursement with us until filing a complaint with BBB. Had they done so, we would have gladly discussed this matter with them. We will refund the amount they are seeking if they feel they were wrongly charged for the lawn and trash removal. 

  Customer response

  01/04/2022

  Better Business Bureau:
  
  I feel the amount was excessive and should have not been charged that much in the first place. A refund minus a more reasonable deductive for the maintenence seems to make sense to me. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  
  Regards,
  
  ***************************

  

  Business response

  01/05/2022

  The original complaint was seeking the refund of $445. That it what we are agreeing to. A check in the amount of $445 was already cut this morning, and is being mailed to the ***** St. address. 

  Customer response

  01/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  08/26/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I'm having issues with my property management company and my condo association. Since July 30th I have been taken off the email announcements and news information. July 30th I had a email fight with the owner of *** in regards to their company not updated the website for ***** Pointe in six months. Come to find out a short time ago they decided too break their contract with NP. What happen next is they email me (at the time I was on the ***** of ***** Pointe) that they had a water leak in unit 33. Hadn't kept up with much of anything. Well the water leak and damage so happened to be is my sister's unit. They contact me when the well must know to have me involved is a huge conflict of interest. I went off on the *** owner ******************************* in regards to their lack of communication. He then stated this (me) was one of the reasons they were dissolving the contract. Fact is we are just one of a few he is dissolving. Appears *** is down sizing.

  

  Business response

  08/28/2021

  **************** was a prior Board Member at the time he wascontacted during an active water leak in a unit that was owned by his sister. Hewas asked if he wanted to check the unit, seeing as that it was the unit of hisfamily member. If he felt it was a conflict of interest, another Board membercould have been involved.
  

  In regards to not receiving email announcements and news, wereached out to our software vendor to investigate, as emails have consistently beengenerated and sent to Mr. ******* address. The software vendor was able todetermine that at some point, **************** had flagged messages from our addressas spam and was therefore not receiving them. When he was in contact with ouroffice on August 26th, **************** was informed of this and he tooksteps to correct it. Several test messages were sent to him then and hereceived all messages.
  

  Contrary to Mr. ******* claim, MPC is not downsizing,rather we are rightsizing our company to ensure our employee satisfaction. Ourstaff is the foundation of our business, and ensuring their happiness is at thecore of our culture. We seek partnerships with our clients that are built upon respectand working together to achieve an end goal. When that does not happen, decisions need to be made about continuing the relationship. 

  Customer response

  08/31/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  What was sent to the BBB and me is very much not true.  First off MPC has had problems with their website for some time.  ********* has not had the ability to check on outstanding work orders, complaints, financial reports, etc.  MPC claims to have had issues with their web provider, this isn't something that just started, it's been months. It's a cost that is covered in NP's contract and something we haven't been receiving (breech of contract).  The statement that I had MPC email going to spam is not correct.  Emails I received from them were sometimes going into my spam account.  Then after my email exchange with ******************************* (July 30) and he told me to direct all communications through NP President I then set his emails to spam.

  When MPC sent out their intentions to dissolve the contract with NP on July 16th I NEVER received it.  I was informed by another board member and set a copy of it then from the President.  Note the attachment of this letter.  It also leaves the impression of downsizing.

  ****-MPC stated in a email this;

  
  **** Thompson <******************>
  To:'*******************'
  Thu, Aug 26 at 10:48 AM
  We switched to appfolio in February of 2019. Its one of the hiccups of the system. For large association wide emails we send them through the appfolio system because it tracks all the emails and keeps them linked up to the owners account so we can go back and have records of everything, but because they come with the longer address they will often get flagged as spam. When I emailed just the board I sent it through outlook directly to avoid that, and unfortunately we havent found a perfect system for it yet. Some email servers respond better to our emails than others.

   

  Copy of the email from NP President to me in regards to MPC dissolving contract;

   

  
  Geninne Yacullo <********************>
  To:*******************
  Mon, Jul 19 at 3:38 PM
  Yes, it is true.  I will forward you the email.  I've been searching on the internet to see if I can find some companies for us to interview. 
  
  
  
  I really don't believe their reason for the notice but there isn't much we can do.
  
  
  Let me know if you are aware of any property management companies please. 
  
  
  Well need to meet probably within the next 2 weeks to figure out a game plan.   I'll have to set something up.  I'll send everyone a notice.  Probably during the day, during the week.  
  
  
  I still don't think ***** is reading her emails and I'm done texting her to let her know about meetings or anything else.
  
  
  
  I'm sending the email in a sec.
  
  
  Thanks,
  Geninne 
  
  
  Get Outlook for Android
  
  
  From: ******************* <*********************>
  Sent: Monday, July 19, 2021 2:55:57 PM
  To: ***************************** <********************>
  Subject: MPC
  
  Geninne,
  
  
  ***** showed me a email she received from MPC stating they are invoking their right to quit.  I did not receive that email, did you?  If it's true we have 90 days to find a new company. 
  
  
  Guy

   

  Copy of email I sent to ***** at MPC informing the I did not receive the letter to dissolve the contract;

  
  Guy Hawley <*********************>
  To:*********************
  Wed, Jul 21 at 9:59 AM
  *****,
  
  
  Please inform the management at MPC that I never received the email with the attached document in regards to MPC stopping service to North Pointe.  I received the information from another board member and then the President forwarded the attachment to me.
  **** had noted sometime back they were having issues with emailing me.
  
  
  Thank you, *******************

   

  Copy of email argument with ******************************* of MPC. Making it sound as I'm the issue of them breaking the contract.  He clearly stated a few weeks earlier they were basically down sizing.  His statement about me is slander, NOT anything I said to him.  The fact that they didn't fulfill their contract obligations (website) is a breach of contract. 

   

  
  Guy Hawley <*********************>
  To:************************
  Tue, Jul 20 at 11:11 PM
  Please feel free to share my email with anyone.  There was no slander what so ever in anything I said. .  Anything I said I can be backed up.  Slander occurs when you post it to a public form.
  It was directled to you, man to man.  Please feel free to leave me out of all future NP business. Be careful throwing that slander word around. 
  
  
  Guy
  
  Sent from Yahoo Mail on Android
  
  On Tue, Jul 20, 2021 at 22:19, *******************************
  <************************> wrote:
  Guy,
  
  
  Im going to remain professional, but I recommend you include the rest of the Board members on your responses. I properly notified you of our right to terminate our contract. Im now putting you on notice of a possible claim of slander and breach of contract based on your insults and threats. I recommend the Association notifies their insurance company of this potential claim as well as your own policy for personal slander claims. Its our full intention to fulfill our contract as stated earlier. We are requesting all communication going forward is through the Board President, not yourself. 
  
  
  
  
  Bernard 
  
  
  
  
  *******
  Sent from my iPhone
  
  On Jul 20, 2021, at 8:17 PM, ******************* <*********************> wrote:
  
  
  ?******,
  
  
  Needed to find a reason for the way you handled dumping us. All of a sudden you want to keep us in the loop.  You are kidding right.  Your company, not the miro brewery business, but the one which concerns NP stop keeping us in the loop sometime back and stopped updating the website to inform the board of work orders, maintaine calls, etc. 
  You haven't met your own obligations for some time now.  Really, how often is a MP rep on site.  Why was I informed after you were going have ******** trim the trees.  The c*** they were waiting on a price,  ******** trims on a hourly rate. You forgot you worked for us, not us following you.  U've been involved with the condo business for over seventeen years in two countries I do know when I'm handed a bunch of ****. 
  You decided not to hire contractors we were comfortable with because you had issues.  I've worked with five different PM companies and by far I've never dealt with a more arrogant person in your line of work.  As far as I can see you should stick to making beer because you do **** at PM. 
  So you know this is my opinion and not the opinion of anyone from NP.
  I thought JW was a snake, but he had a spine. You're the type of person that when you have to REALLY step up to do the work, you can't step up so you look for your way out.  I guess it's my own fault, I hired you and you can put the blame on me, that should help you sleep.
  It is my intent to post my reviews accordingly. 
  
  Sent from Yahoo Mail on Android
  On Tue, Jul 20, 2021 at 19:04, *******************************
  <************************> wrote:
  Guy,
  This type of behavior is unfortunately a good example of why MPC is ending its relationship with North Pointe. **** was simply trying to keep you updated and thought youd want to see it first hand since you are a board member as well as it being your sisters unit. He was also looking for approval to proceed. The other day you were upset due to a lack of communication.  We fully intend to fulfill our duties these next 90 days but ask for a level of respect during it.
  
  
  *******

   

  As you can clearly see I can back my case against MPC and *******************************.  I've lived here seventeen years, been on the board fourteen years, been President for at least seven of those.  Worked with five different property management companies in two countries, ***** and the **. I've seen the good and bad of property management companies.  We had big problems with the previous PM company and replaced them with MPC and I feel terrible that I put MPC on North Pointe. They did not live up to their contract.  Hired contractors that did bad work for good money and lied to BBB about the true problems.
  

   

  I thought going to the BBB was the right thing to do.  But now I'm not sure about that.  Some how some way I was hoping BBB would point out to other Associations of MPC's faults. Now I believe the BBB doesn't see things from the people.
  

  
  Regards,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩