Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** did not turn over accurate property owner records during a transition. Their failure to report correctly did not allow ********** to stop ACH payments to them.

  

  Business Response

  Date: 10/31/2024

  Our management of the Townhomes of ************* terminates as of 10/31/24, the attached emailed correspondence to all homeowners was sent out on 10/25/24 advising that all "portals" would be turned off on 10/29/24, and as such no future payments would be withdrawn. Mrs. ********* last payment via her portal was made on 10/08/24 in the amount of $140.00 to pay her October assessment. No future payments were made to *** thereafter. Please see attached ledger for payment history. 

  Customer Answer

  Date: 10/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  No email was sent from ***. Requesting proof of email sent to my email address of record.
  Regards,
  
  **** *******

  

  Business Response

  Date: 11/01/2024

  Please see attached verifying the contact information that we have on file, in addition to the email history dating back to July 2024. Note, the email status does indicate "Opened" which verifies that the message was opened by the recipient. 

  Customer Answer

  Date: 11/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you, MPC for confirming you do in fact have my correct and complete contact information in your files. When I called Lakes Property Management on 10.30.2024 to inquire as to why I had not been mailed the attached letter, I was told that *** had not provided "complete property records." Your email dated ***** was sent from a do not reply address so went to my spam. Why was Lakes Property not informed as to my ownership if you do in fact, by your own confirmation show my contact details?
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live In Sunset *******. My sliding glass door has been broken for more than 12 months. Many emails and text to Property Manager with no resolution. Door is barely functional and has caused our utility bills to rise because it does not seal properly. Please Help.

  

  Business Response

  Date: 09/04/2022

  We completely understand and share our tenant's frustration. A replacement patio door was ordered in late 2021 through JR ******** after having both Burlington Glass and *************** inspect the existing door for possible repair. The building was built in **** and the door is original; parts are no longer available. The door is a custom size and is clad in a bronze aluminum. With global supply chain issues, sourcing materials to match all existing patio doors at windows at the property has proven to be difficult, resulting in extended and unprecedented delays.
  

  When the door was ordered, we were given the standard timeframe of 20 weeks for production. When March, then April came and the door was not in stock yet, JR ******** followed up with their supply house and was given a new ETA of July 2022. We have communicated with the tenants throughout this process by via text and email to keep them updated on the status and subsequent delays. As recent as August 8, 2022, our office was in communication with the tenants to advise that JR ******** was still awaiting notification that the door was in stock and ready for installation. To date, the door has not arrived. JR ******** reached out to their supply house the week of August 29th again and was told the door should be arriving at any time now. Once the door is received, installation will be scheduled with the tenants.

  The tenants have lived at the property for 9 years. We will reach out to the utility companies (Alliant and WE Energies) to review gas and electric usage over the course of their tenancy and provide a credit to the tenants for any increased usage over the last 12 months that *** be attributed to the patio door.