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Find a Location

Brook Lane Apartments Limited Partnership has 1 locations, listed below.

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    Business ProfileforBrook Lane Apartments Limited Partnership

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company offers apartment complex rental services.

    Business Details

    Location of This Business
    4475 W Dean Rd Apt 118, Brown Deer, WI 53223-3172
    BBB File Opened:
    12/17/1999
    Years in Business:
    25
    Business Started:
    11/3/1998
    Business Started Locally:
    11/3/1998
    Alternate Business Name
    • Brook Lane Management
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/16/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am a former resident of Brook Lane Apartments. During the entire time I lived there, I was constantly making maintenance requests, to fix things that were wrong with the apartment before I had ever moved in. Once I moved out of the apartment, I was informed that I would be charged for a surplus of things, most of which, where things that I had begged them to fix while I was residing there. One example is how the walls were so yellow, and would even bleed yellow liquid in the bathroom every day when we showered, regardless of how often we wiped the walls. I begged for them to be painted, as this posted a safety hazard to my children, but was charged after I moved out, for the walls to be painted. I feel as though I should receive financial compensation in the form of a refund for my rent, when I was living in a place that was not being maintained properly, which they were supposed to, according to the lease that I signed.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Alicia T

    1 star

    04/21/2024

    I would also give it a zero if I could I'd leave there for six years and finally got out of there. It had gotten so bad I was afraid to go to my mailbox with fear an animal yes an animal would attack me there were put bulls running lose in the hallways as well as raccoons. I was attacked by a bit bull going to my car one day had to call the police. The maintenance was terrible had gotten roaches within the last year really bad to the point they were getting into the refrigerator because the rubber on the refrigerator door was coming off they didn't want to replace the refrigerator. The door bells didn't work for at least two years and the hallways were very long. Sometimes the lights would go out during a storm for at least a day or so . My grandson was unable to take out the garage at times fearful someone's dog would chase him. They didn't want to clean the carpet when they did they sent one of there people in instead of cleaning company and left the apartment smelling bad and looking worst than before. I couldn't have company over because the roaches had taken over. The bathroom ceiling was linking from the unit above and it was terrible Sometimes the people in the above unit would play there music so loud I reported a few times to the office and they'd tell me to call the police. I did a few times bit however the office said there was nothing they could do. Then there was the sinks in which was clotted up with the last three weeks before I moved I called the office and Noone came out it was like that until I moved out. The basement would get flooded with water up to the stairs and would be that way for at least 2 to 3 days it would have the whole building smelling terrible. Then these people have the nerve to put a judgement against me for what I've never did any damages to the apartment any damages were done were the ones they already knew about and never bothered to repair

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