Complaints

This profile includes complaints for Byrider's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Byrider

  W226S1700 Hwy 164 Waukesha, WI 53186-1434

• 

  Byrider

  2800 Ramada Way Green Bay, WI 54304-5730

• 

  Byrider

  2301 W. College Avenue Appleton, WI 54914-4643

• 

  Byrider

  4810 S. 27th Street Milwaukee, WI 53221-2604

• 

  Byrider

  2302 W Beltline Hwy Madison, WI 53713-2344

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: JD Byrider Location: JD Byrider ************ (S 27th)I put down $4000.00 Date of Purchase: Friday, July 19, 2025 Vehicle Mileage at ********: ****** miles Complaint Type: Vehicle sold with immediate mechanical issue and no dealer response I purchased a used vehicle from JD Byrider on Friday, July 19, 2025, with ****** miles on it. I was told that the car had been thoroughly inspected and was in good condition.The same night I drove it home, the check engine light came on. I immediately became concerned, since this was less than 24 hours after purchase.Since then, *** reached out multiple times to JD Byrider to report the issue and request assistance. As of now, I have received no response at allno calls, no emails, nothing. For a company that claims to stand by their vehicles and customers, this is completely unacceptable.I feel misled about the vehicles condition and ignored now that they have my money.

  Business Response

  Date: 07/21/2025

  In the case of Mr. ******* ********* complaint number ********* we have investigated the matter with the full cooperation of Byrider. Mr. ******** is upset with mechanical issues after recent purchase.

  Mr. Stephens  purchased a 2018 Chevrolet Trax on July 28, 2025 from the independently owned and operated Byrider location on *********** in ********** *********. The vehicle is covered by a 36 month, ****** mile limited warranty, whichever comes first.

  Every Byrider vehicle undergoes a comprehensive inspection and reconditioning process to ensure functionality and reliability before being offered for sale. This standard safety inspection includes visual checks, road tests, and operational safety system evaluations. Mr. ********* vehicle successfully passed this inspection before its sale. 

  As soon as we heard from Mr. ********* we made it a priority to get his vehicle into our service department first thing Monday morning. Were happy to report that the issue has already been resolved.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience. We value Mr. ******** as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So on 07/17 I came to BYRIDER on ***************** to get my car back that was towed from one missing payment. I received a letter stating I had until July 18 2025 to pay the fees to get my car back.All together I was supposed to pay $1,600 to get my car back until the black women that work for CNAC at the location. She told me that CNAC didnt want to continue my loan which wasnt an issue but she wasnt able to provide me documentation which states that. I asked for her manager and ******** **** or something similar to that came inside the write stating CNAC was doing something called a BACKING THE LOAN OFF meaning the loan company is canceling my loan. I ALSO HAVE THIS RECORDED AUDIO OF HER EXPLAINING THAT IT SHOULD BE REMOVED FROM MY CREDIT! But she also stated that I CANT GET NOTHING IN DOCUMENTS TO PROVE THIS. So I went to talk to my significant other who can inside the facility less than 5 minutes that was PROVIDED DOCUMENT ASAP BUT THEY UPPED THE PRICE TO $2,085 now. So after I told him about how they trying to play in my face by LYING AND THEN CHARGING MORE TO GET THE CAR OUT WITH NO DOCUMENTATION OF WHAT IM PAYING FOR. CNAC CHARGED ME A $600 REPO FEE THAT WAS LATER CHANGED TO $400 once she upped the price. When asked for documentation on the price they not able to provide that BUT READ YOUR CONTRACTS YOU SIGNED!!!! They are doing bad business and I also filed a complaint with Better Business Bureau.I also provided the documents she gave us even after I have her recorded stating that she couldnt provide me with no documentation.

  Business Response

  Date: 07/21/2025

  In the case of Ms. ******* ******, complaint number ********, we have investigated the matter with the full cooperation of CNAC. 

  Ms. ****** purchased a 2017 ********** Passat on March 31, 2025 from the independently owned and operated Byrider location on *********** in *********, ********** 

  Byrider and CNAC follow established policies and procedures that guide our sales, underwriting, and collection practices. The terms of the Retail Installment Contract, including CNACs strict on-time payment policy, were clearly disclosed to Ms. ****** both in writing and verbally prior to and at the time of closing. Ms. ****** acknowledged and signed the contract, which secured her vehicle purchase.

  Ms. ******* vehicle was repossessed on July 2, 2025 because of a retail contract default. When Ms. ****** came to the dealership to redeem, CNAC wanted to ensure Ms. ****** could realistically afford the vehicle, so we attempted to have a conversation with her about her financial situation. However, she was unwilling to provide any information or engage in the discussion. 

  Byrider made the difficult decision to end our business relationship with Ms. ****** and has already released Ms. ****** from her financial obligations. The tradelines have been removed from her credit report and her CNAC account will not appear on the next reporting. 

  We regret Ms. ******* unsatisfactory experience with Byrider. However, after a thorough review of the situation, it was found that all policies were followed and we stand by our decision.
  

  
  

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against CNAC ***************** and Byrider regarding poor customer ********************** and an unresolved issue involving the release of my vehicle title.Despite my loan being paid every two weeks on time, I have been unable to obtain the title to my vehicle. I have contacted CNAC multiple times to inquire about the status of the title, but each time I have been met with unprofessional, rude behavior from customer ********************** representatives. Not only have they failed to provide any clear or accurate information about where my title is, but I have also been subjected to dismissive and disrespectful treatment during these *************** a consumer, I have the right to timely and respectful communication and the proper release of my vehicle title. CNACs failure to resolve this issue is unacceptable and is causing undue stress and inconvenience. I am not able to register my car therefore I am paying for a car I cannot drive. With all the extra unnecessary fees they are charging me for the pass 3 years now I would think I can atleast get my information I need to register my car in a different state. Its been 7 months now going back and forth with rude **** that dont know anything of what they are doing stating and I quote most people stay in ********* so we dont know the rules of out of state transfers. Also sounds scamish when they dont feel comfortable putting there signatures on requested notes stating they will not release my title.I am requesting the following:Immediate investigation into the status of my vehicle title.Clear documentation of when and how the title will be released.An apology for the unprofessional customer ********************** I received.I would also like and investigation on payments being made and where they are going towards unnecessary payments or fees should be refunding to me.Please advise me of any additional steps I should take, and ensure this matter is resolved promptly.********** *********

  Business Response

  Date: 07/09/2025

  In the case of Ms. ********** *********, complaint number ********, we have investigated this matter with the full cooperation of CNAC. 

  Ms. ********* purchased a 2017 Chevrolet Equinox on February 21, 2023 from the independently owned and operated Byrider location on Highway 64 in ********, ***

  We sincerely apologize to Ms. ********* for the delays and for any unprofessional interactions she experienced while trying to have her vehicle title sent from ********* to ********

  To process the title transfer, we required an official letter from the Florida DMV with the correct address. The initial letter we received had an incorrect zip code, and although we requested a corrected version, we did not receive one.

  After receiving this complaint, we reached out to Ms. ********* to apologize and committed to resolving the issue the same day. We then confirmed with her that the title was being overnighted to ***** *******, Tax Collector in *********, **, along with a copy of the request letter she had emailed us.

  Weve asked Ms. ********* to confirm receipt on Thursday, and if we dont hear from her, we will follow up.

  We appreciate her patience and remain committed to resolving this matter completely.
  

  
  

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working with Byryder for almost 2 years now and I believe my car has worked 6 months if you combined the time I was able to use it. I have taken it to multiple shops that these people work for and eveytime something goes wrong with a week or two. I was told certain things were done but they were not and I was charged for them. I almost am a EMT and have been messing work for the last two months. I hardly have been having money to pay my bills because I have to spend on getting to work or paying people to take me places. I just had hot my car out after it had been in *********** service for almost 2 months and not even a week later it broke down on the side of the road. The people are rude and inconsiderate for the money they charge and how hard it is to even get a hold of someone is insane. I WILL NEVER COME HERE AND WORK WITH THEM AGAIN. I am going to get my job involved and are going to at this point. SCAM SCAM SCAM DONT DO IT.

  Business Response

  Date: 07/03/2025

  In the case of Ms. ********* ******, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Ms. ****** is upset with mechanical issues.

  Ms. ****** purchased a 2013 ***** CX-5 on January 24, 2024 from franchise-owned Byrider location on *********** in *********, *********. The vehicle is covered by a 48 month, ****** mile limited warranty, whichever comes first.

  While it is understandable that dealing with service issues can be frustrating, a pre-owned vehicle, similar to any mechanical device, requires proper maintenance and occasional repairs to ensure performance and longevity. Our goal is always to provide timely and thorough service, but in some cases, certain circumstances can extend the repair process.

  In Ms. ******** case, part of the delay stemmed from waiting on the replacement rim to be brought in, which was necessary before we could continue with further diagnostics and repairs. Once we received the rim, we found it was damaged, likely due to a strong impact, which unfortunately added to the vehicle's issues. As we worked through these repairs, additional problems were uncovered that needed to be addressed for safety and proper functioning of the vehicle.

  Byrider has consistently acted in good faith to support Ms. ****** throughout her experience with us. We strive to achieve the satisfaction of every customer and sincerely apologize for any inconvenience the mechanical issues have caused. We value Ms. ****** as a customer and look forward to our continued relationship.
  

  
  

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between January 11, 2024, and May 16, 2025, I was charged a $63 ******************************* (CPI) fee every two weeks by CNAC (Appleton), despite maintaining valid, active car insurance through Progressive for the entire duration. I was never informed that this fee could be waived or removed upon proof of insurance, and it was not made clear what the charge was actually for until I contacted the company in May 2025.After discovering this, I immediately provided documentation confirming I had full coverage the entire time. The representative admitted the charge should not have been active and offered no immediate resolution beyond suggesting I wait for a callback. As of this filing, I have received no refund or corrective action.The total disputed amount is $2,457.00, based on 39 biweekly payments of $63. I am seeking a full refund of all CPI charges applied while I was fully insured, and a formal acknowledgment that these charges were applied in error.

  Business Response

  Date: 05/30/2025

  In the case of Mr. ******* *********, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC. Mr. ********* is upset that he was unnecessarily paying for Collateral Protection insurance.
  
  Mr. ********* purchased a 2015 Nissan Rogue Select on January 11, 2024 from our Byrider location on ************** in ********, ***  

  We have addressed Mr. *********** concern regarding ******************************* (***) charges. Initially, CNAC was unaware of his full coverage insurance. On May 28, 2025, Mr. ********* was informed that *** was due because our records indicated he lacked full coverage. Upon his notification that he did have full coverage, his insurance with *********** was immediately verified, and the *** was promptly cancelled. A full credit for the unnecessary *** charges has been applied to his account.

  ********************** and CNAC have established procedures for sales, underwriting, and collections, including the disclosure of *** terms during the sales process. We sincerely apologize for the misunderstanding about the insurance charges and understand the inconvenience and frustration. Were taking steps to ensure similar issues are avoided in the future.
  

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 21 I purchased a vehicle for the first time and have been having issues since I got the vehicle. I was stranded in ******* the car started smoking and my mother had to actually go to the office for them to help me. They were going to send a tow truck to have the car repairs at their ******* location because it was cheaper, leaving me stranded. After my mother went to the local JD Byrider where I purchased the car and spoke to the manger he then sent a tow truck and I was able to ride along. I got the car back the next day and the same issue happened. Then they had to keep the car for a week it was returned to me on 4/11/2025. My mother notices it was leaking oil because it left a huge stain in our drive way. So they had to pick the car up on that Monday 4/14/2025. I received the car back on 4/15/2025. They have not given me any paperwork on what they have done to the vehicle. My mother spoke with management when we picked the car up and was told to come in the next day or call because service was gone. The next day managment called my mother and told her service will not be there so do not come in. They also told her the car was used and to expect these issues with the car because of the mileage which this was not explained to me when I purchased the vehicle. Instead of putting me in a different vehicle they keep trying to fix the same issue. They said it was the head gasket and they put a rebuilt engine into the car the week they had the vehicle. But the very same issue happened the same day I received the vehicle back which was in 4/11/2025. I purchased this vehicle on 3/20/2025 first issue was 4/02/2025. I havent had this car for a full month yet and I am having the same issues. I believe I was sold a lemon. I also didnt know about the mileage situation with cars. I really just want to be treated fairly and have reliable transportation. I am making payments already on the car that has been in the shop longer then I have driven it. Please help me.

  Business Response

  Date: 04/17/2025

  In the case of Ms. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Ms. ***** is upset with mechanical issues after recent purchase.

  Ms. ***** purchased a 2014 Chevrolet Cruze on March 14, 2025 from franchise-owned Byrider location on *********** in *********, ********** The vehicle is covered by a 36 month, ****** mile limited warranty, whichever comes first.

  Ms. ***** contacted our service department on April 3, 2025, to report that her vehicle was overheating while she was in IL, nearly 3 hours away. Byrider attempted to locate the nearest Byrider location but was unable to coordinate with the service manager in a timely manner. As a result, Byrider arranged to tow Ms. ******* vehicle to our location and provided transportation for Ms. ***** and her friend back with the tow truck.

  Upon inspection, it was discovered that the water outlet, expansion tank hose, and coolant tank cap were broken. All three components were repaired, and the vehicle was test driven by our technician before being returned to Ms. ****** However, Ms. ***** returned with the vehicle, indicating that it was still overheating. A pressure test was conducted, revealing a faulty head gasket. We promptly informed Ms. ***** of the situation and replaced the engine within three days.

  Four days later, Ms. ***** returned with a fluid leak concern. We diagnosed the issue and determined that the newly installed valve cover and gasket were defective. The issue was promptly repaired, and Ms. ******* vehicle was returned to her the same day. In total, Byrider had Ms. ******* vehicle for 10 days out of the 31 days she has owned it, during which she put on ***** miles. 

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, however we cannot adhere to her request for a replacement vehicle. Ms. ****** vehicle is covered by a limited warranty, which Byrider stands behind. We value Ms. ***** as a customer, and look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have had ownership over this vehicle less than a month when it was in the shop 3 times for the same issue. I was never given any paperwork on what the issues were. I say the same issue because I as the consumer was having the same issues with the vehicle. I was told they were putting a rebuilt engine into the vehicle because of a head gasket for the start. I was never told about a water leak or whatever they are saying. The reason they are able to say whatever theyd like in this complaint is because they have not been transparent with me at all about the repairs and what is being repaired on the vehicle. Rather i put 3k miles on it in the first month or the first 6 months it remains the same issue is continuous with this vehicle. I am afraid after my 36 months or 36k miles I will have no vehicle at all and will be stuck with a note and no transportation. If they are confident on this vehicle not being a lemon and lasting past the 36 months of 36k miles why is it such an issue to trade the vehicle out? Why is it such an issue to help the customer and satisfy the customer so I dont feel as if Im paying for a car to wait for it go out on me. Also the car was in not in possession for over 10 days Im guessing they are not counting the weekend. Non the less there is no way a car I purchased goes into the shop for over ************************************** weeks of purchase. This is terrible.
  
  Regards,
  
  ******* *****

  Business Response

  Date: 04/23/2025

  We stand by our original response. Ms. ***** signed a Retail Installment Contract securing her purchase. Her vehicle is covered by a limited warranty and Byrider will continue to honor eligible repairs.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am financing with JD byrider and have been for about 2 n a half years. My car payment was being held by *********** until supposed to be April 3rd but I called in to explain that I had to pay bills, they made a one time exception to release the funds early so that I am able to do so. The funds won't be available until about 8 or 9pm tonight and my car payment is due today. I usually pay early and have never been late. I called to explain my situation to the "manager" ***** ******. He went on to explain that there is no exception and that it has to be paid today. I totally understand that but I cannot make a payment until my funds are available and I explained this to *****. He is now calling, texting and emailing me none stop even after explaining to him that I will pay today when the funds are available. this type of but I do understand payments have to be made. I have never experienced this type of harassment from a car dealer.

  Business Response

  Date: 04/01/2025

  In the case of Ms. ***** ********, complaint number ********, we have investigated this matter with the full cooperation of the franchise-owned CNAC.  
  
  Ms. ******** purchased a 2014 Nissan Rogue Select on September 16th, 2022 from our Byrider location on WI-164 in ********, **********  

  CNAC has documented policies and procedures surrounding the servicing of accounts. Upon receipt of this complaint, we promptly launched an investigation and reviewed the calls from March 31, when Ms. ********** payment was due. We found that Ms. ********** account manager, *****, left one voicemail stating that her payment was due. Ms. ******** returned the call, explained her situation, and ***** acknowledged her concerns. He reminded her of the terms of her contract and asked if she knew how to pay online. The call dropped, and when Ms. ******** called back, ***** thanked her and noted her account of her paycheck issue. There was no further contact that day, and Ms. ******** made her payment on the due date. Her account is current, and therefore there will be no further contact.

  At CNAC, we strive to achieve the highest level of satisfaction with every customer. We value Ms. ******** as a customer and look forward to our continued relationship.   
  

  
  

  Customer Answer

  Date: 04/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  At this point I am not sure how to move forward because the investigation is concluding that there was no further contact that day, but I have proof that there was Email and text. I also explained to ***** that the payment was able to be made at or around 9pm and he still proceeded to reach out around 4pm. Waukesha and ********* have the same time zone and there should have been no misunderstanding there. ***** also understands that I make my car payments online ahead of the due date so of course I know how to pay online. My point is that the harassment is unnecessary and now the lying is even more of an inconvenience. Can we please get a real manager to fix this problem? I don't give these people any problems and I don't need any more from them along with the disrespect.
  
  Regards,
  
  ***** ********

  Business Response

  Date: 04/03/2025

  Our investigation shows all policies and procedures were followed. Upon receipt of this complaint, we updated Ms. ********* contact preferences to no reminder calls, emails, or texts.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cnac has horrible and very rude associates. When they call clients they get down right rude almost to the point of screaming over the phone. If I would have heard about Cnac I would have gone someplace else. I signed for my son to help him build his credit and it's the worse decision ever making it. This company has to be held accountable for how they all treat their clients! I wonder why anyone trying to build their credit with this company.

  Business Response

  Date: 03/14/2025

  To whom it may concern,

  We have no record of this person having a loan with CNAC but we believe she is referring to a relative's account.   We checked and she is not a co-signer on the loan for this person, but was listed as a reference.   We also spoke to the main collector on the account and she stated she has never spoken to this person.  Our collector also stated that she has always maintained a very professional attitute with the customer and has had no issues dealing with him. 

   

  Sincerely,

   

  Byrider Waukesha

   

   

   

• Initial Complaint

  Date:02/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle through JD byrider in ******** wi, this vehicle has been a problem from the start. It's been in and out of the JD byrider service center. And now the vehicle is not in working condition again. I have not even had it for 2 yrs Why should I continue paying $500/month for a vehicle that doesn't work. JD byrider is not willing to work with me at all, the service center is willing to fix issues like they have in the past. But why should they keep loosing money by constantly having to fix the vehicle 3 times in a month. I owe $8,162.00 remaining on the loan, and byrider won't give me another car and roll the loan into a reliable vehicle. I feel that they should be working with me to fix this issue and do the right thing!

  Business Response

  Date: 02/18/2025

  In the case of Mr. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider. Mr. ***** is upset with mechanical issues. 

  Mr. ***** purchased a 2013 Chevrolet Impala on May 10, 2023 from our Byrider dealership on WI-164 in ********, *********. The vehicle is covered by a 48 month / ****** mile vehicle limited warranty, whichever occurs first. 

  Service records show that Mr. ***** had his vehicle serviced with us for the first time since purchase on January 2, 2025. We replaced the starter, performed an oil change, and waived the warranty deductible as a one-time courtesy. The other service issue occurred on February 4, 2025, when the vehicle was brought in for a fluid leak, transmission slippage, and a noise from the right side of the dash. We found that the steering rack and pinion was leaking and replaced it, along with 2 outer tie rod ends. An alignment was also performed under warranty. The noise from the dash was caused by temperature door actuators clicking, which was not covered under warranty. Mr. ***** declined repair of the temperature door actuators.

  In December, Mr. ***** completed an application for Byrider to determine his eligibility for a different vehicle. Due to his current balance being over $9,100, a down payment of $4,000 to $5,000 was required. Mr. ***** did not have the necessary funds for the down payment.

  Upon receipt of this complaint, Byrider attempted to contact Mr. ***** to discuss his concerns but was unsuccessful. We encourage Mr. ***** to call our office to discuss a possible resolution.

  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the issues have caused. We value Mr. ***** as a customer and look forward to our continued relationship.
  

  
  

  Customer Answer

  Date: 02/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that completely replacing the old vehicle with a different reliable vehicle is an acceptable resolution to the issues complained about!
  
  Regards,
  
  ******* *****
  

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the service of my 2013 Nissan Rogue at Byrider Budget Service Center. My vehicle was towed to their facility on January 2, 2025. Initially, I was informed that the diagnosis and repair would take 3-4 business days. However, it took a week just to get my car into the garage for inspection. Following this, I was told that the transmission needed to be ordered and would take another week to arrive.Since then, I have been repeatedly told that it would take another week to get my vehicle back in the garage, and this has continued without resolution. Throughout this period, I have remained current with my car payments while incurring additional expenses of $250-$400 per week for car rentals. This situation has been a significant inconvenience and a financial burden.Given these circumstances, I am requesting reimbursement 50% of my car rental expenses and them to waive my $50 deductible.

  Business Response

  Date: 02/06/2025

  In the case of Ms. ******* *****, complaint number ********, we have investigated the matter with the full cooperation of the franchise-owned Byrider.  Ms. ***** is requesting a 50% rental reimbursement due to repair time in service.
  
  Ms. *****  purchased a 2013 Nissan Rogue on September 16, 2023 from franchise-owned Byrider location on *********** in *********, **********  The vehicle is covered by a 48 month, ****** mile limited warranty, whichever comes first.
  
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use.
  
  Ms. ***** had her vehicle towed on January 2, 2025, due to a transmission failure. We regret any misunderstanding regarding the estimated timeframe. The 3-4 day estimate was solely for scheduling an appointment to diagnose the issue, given our current customer appointments. Once the diagnostics are complete, Byrider can accurately assess the time required for the necessary repairs. A transmission repair typically exceeds 3-4 days for completion.
  
  Byrider did diagnose  the vehicle with needing a transmission, both front axles, both control arms, and a tie rod. ******'s recommendations state that the transmission must be calibrated after installation. All repairs were completed as quickly and efficiently as possible.  Ms. ****** vehicle was completed on February 4, 2025.  All repairs were completed under her vehicles limited warranty and she had an out of pocket expense of $50 (plus tax) for the deductible.
  
  Byrider does not offer loaner cars or any rental reimbursement; therefore, we cannot grant Ms. ****** request for a rental reimbursement.
  
  Byrider strives to achieve the satisfaction of every customer. We apologize for any inconvenience the mechanical issues have caused, and we value Ms. ***** as a customer.  We look forward to our continued relationship.

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  While I appreciate the detailed explanation provided, I must express that the resolution offered is not acceptable. I am still seeking compensation for a portion of the rental expenses incurred due to the extended repair time.
  
  The significant mechanical issues encountered caused considerable inconvenience and financial strain. Despite the warranty covering the repair costs, the extended duration of over a month for the repairs necessitated the use of a rental vehicle. The initial estimate of 3-4 days for scheduling diagnostics did not accurately reflect the total time required for the repairs, nor the weekly calls I made due to no proactive communication from Byrider leading to unforeseen rental expenses.
  
  Given the circumstances, I believe it is reasonable to request a 50% reimbursement for the rental costs incurred during this period. This compensation would help mitigate the financial burden caused by the prolonged repair time and demonstrate Byrider's commitment to customer satisfaction if they truly look forward to a continued relationship with me.
  
  I kindly request that you reconsider the decision and provide the requested rental reimbursement or a counteroffer.
  
  Regards,
  
  ******* *****

  Business Response

  Date: 02/07/2025

  We stand behind our original response.  Byrider does not offer loaner cars or any rental reimbursement; therefore, we cannot **************** request for a rental reimbursement.
  
  While we sympathize with Ms. ****** situation, she did sign contract documentation with the understanding that Byrider does not provide loaner cars or offer any rental reimbursement.
  
  As a courtesy, Byrider is willing to provide the customer with 4 free oil changes to be completed at one of our service facilities.