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Find a Location

Best Version Media, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Best Version Media, LLC

      19355 Janacek Ct Brookfield, WI 53045-6113

      BBB Accredited Business
    • Best Version Media, LLC

      PO Box 505 Brookfield, WI 53008

      BBB Accredited Business

    Business ProfileforBest Version Media, LLC

    Publishers Magazine
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    On 12/9/2020, BBB brought a Pattern of Complaints review to Best Version Media's attention. This pattern involved primarily contract issues, particularly problems regarding cancelling services, questions about renewal or auto-renewal or contracts, and length of time that contracts are in effect. Best Version Media provided a response to the BBB, addressing these issues, on 1/15/2021.

    On 7/7/23, an additional letter was sent to Best Version Media, noting ongoing issues presented in complaints concerning contractual issues and cancellation policies, as well as advertisement quality and general return on investment. Best Version Media provided a response to this additional inquiry on 7/21/23, addressing these issues.

    Please see below, under Additional Business Information, for a consolidation of the issues that their response provided.

    Additional business information

    Additional Info:
    Best Version Media (BVM) is headquartered in Brookfield, Wisconsin and was established in 2007. Best Version Media and its sister company, Best Version Media Canada Inc. publishes direct-mailed monthly magazines to specific neighborhoods throughout the U.S. and Canada.

    Best Version Media advertising is sold to businesses and offers a 12, 24 or 36 month contract. BVM has a "No cancellation" policy and contracts are sold and signed in person or electronically, with the client (business) always receiving a copy. (Please note that, per BVM, if a business goes out of business, a contract may be canceled after required proof is provided.)

    The Better Business Bureau strongly urges people to read and understand all aspects of any contract. Once signed, a contract becomes a legally binding document and cannot be canceled.  

    Contracts by BVM contain an auto-renewal provision, which means the contract automatically renews itself at the end of the contract term. According to BVM, per its contract, the business client may elect to opt out of the auto-renewal at any time prior to less than 30 days before the renewal date. BVM tells BBB Serving Wisconsin that the auto-renewal opt out date and how to opt-out is provided to the client in its welcome letter/email that the client receives the day they sign their contract. (since this is an issue per complainants, this sentence is meant to hold the sales rep/company accountable) 

    Please note that, per BVM, statistics including the approximate home count (magazine reach), neighborhood geography in its distribution area are always provided by its representatives during the sales process. BVM has also noted that their advertising is extremely effective when compared to other types of advertising, and is based on a branding strategy that requires repetition and frequency. 
    See all additional business information

    At-a-glance

    Customer Reviews

    4.09/5stars

    Average of 138 Customer Reviews

    Customer Complaints

    128 complaints closed in last 3 years

    71 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/18/2013

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Best Version Media strengthens communities and connects local businesses to customers with innovative print and digital advertising solutions.

    Products & Services

    Print Advertising , Digital Advertising , Print Advertising, Digital Advertising

    Business Details

    This is a multi-location business.

    Find a Location

    Best Version Media, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Best Version Media, LLC

        19355 Janacek Ct Brookfield, WI 53045-6113

        BBB Accredited Business
      • Best Version Media, LLC

        PO Box 505 Brookfield, WI 53008

        BBB Accredited Business
      Headquarters
      19355 Janacek Ct, Brookfield, WI 53045-6113
      BBB File Opened:
      2/22/2010
      Years in Business:
      17
      Business Started:
      1/17/2007
      Business Started Locally:
      1/17/2007
      Business Incorporated:
      1/17/2007
      Accredited Since:
      12/18/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • BVM
      Business Management
      • Dave Durand, CEO
      • Mitch Writt, Public Relations Manager
      Contact Information

      Principal

      • Dave Durand, CEO

      Customer Contact

      • Dave Durand, CEO
      • Mitch Writt, Public Relations Manager
      Additional Contact Information

      Email Addresses

      Customer Complaints

      128 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/16/2024

      Complaint Type:
      Order Issues
      Status:
      Resolved
      Consumer Complaint Against ************ Media: I am the real estate expert contributor to ************ Media in a local magazine, where I pay $1,200 monthly for exclusive advertising rights on the real estate page. Additionally, a portion of the advertisement features my husband, a mortgage lender. Despite assurances from the two independent sales contractorswhom I trusted as friends and familythat other featured families could share their occupation but not advertise, ************ Media has breached this agreement.We are now in the ninth month of the contract with no referrals received. Furthermore, a recent issue featured a non-neighborhood family prominently displaying real estate signage, directly contradicting what was agreed upon. Despite my efforts over the past month to terminate the contract due to this breach, the company has only offered release conditional upon finding a replacement, which has not yet occurred. Moreover, I have not received approval proofs for the June advertisement, which typically arrive a week prior, suggesting the possibility of an unauthorized rerun of last month's ad for which I did not give approval. Potential expert contributors should be wary: ************ Media has demonstrated a practice of featuring competing professionals who are allowed to advertise similar services at no cost, undermining paid agreements and marketed exclusivity.This situation not only represents a breach of trust but also a breach of contractual terms as conveyed by their own sales representatives. I urge ************ Media to address this issue promptly and uphold their commitments to their clients.
      Read More

      Customer Reviews

      138 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Maizy P

      5 stars

      04/23/2024

      Everything went well, I knew exactly what was going on and they had good communication with me. I especially enjoyed how final product turned out, everything looked great! Thanks so much for working with me and giving me the opportunity to be featured! :)

      Best Version Media, LLC Response

      04/24/2024

      We're so happy to hear your experience went well. Thanks for leaving us a review!

      Local BBB

      BBB Serving Wisconsin

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