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          Don & Roy's Cycle Shop, Inc. has 1 locations, listed below.

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            Business ProfileDon & Roy's Cycle Shop, Inc.

            Motorcycle Dealers

            Contact Information

            17740 W Bluemound Rd

            Brookfield, WI 53045-2908

            Get Directions
            Visit Website
            (262) 786-3220

            Customer Reviews

            This business has 0 reviews

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            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers sales, parts and service of motorcycles, personal watercrafts, snowmobiles, ATV's and UTV.

            Business Details

            Location of This Business
            17740 W Bluemound Rd, Brookfield, WI 53045-2908
            BBB File Opened:
            1/1/1963
            Years in Business:
            61
            Business Started:
            1/1/1963
            Business Started Locally:
            1/1/1963
            Business Incorporated:
            12/1/1972
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Don & Roy's Cycle City
            • Don & Roy's Motorsports
            Business Management
            • Mr. Ray Van Zelst, President
            • Mr. Robert Van Zelst, Vice President
            • Ms. Vicki Van Zelst, Treasurer
            Contact Information

            Principal

            • Mr. Ray Van Zelst, President
            • Mr. Robert Van Zelst, Vice President

            Customer Contact

            • Mr. Robert Van Zelst, Vice President
            Additional Contact Information

            Fax Numbers

            • (262) 786-7928
              Primary Fax

            Website Addresses

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            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/13/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I put $500 down on a UTV and gave dealership $6,000 towards accessories for that vehicle totaling $6,500. After waiting well past due date of machine and not being able to get any updates other than delayed I decided to cancel my transaction. After speaking to salesperson 8/12 I was told I would lose my deposit of $500 and pay a 10% restocking fee of $600 totaling $1,100 which resulted in receiving a refund of $5,400. It took over 2 weeks and multiple text messages/conversations to get a refund of $495 via paypal and waited another week to receive a $4,800 cashiers check totaling $5295. I reached back out to salesman 4 consecutive days stating I was still $105 short and finally got a response he would look into it. After 2 more days of texting and calling I was told owner would call me by 6 pm on Friday September 10th. I received no call. As of Monday 9/13 I still haven't received any calls and still $105 short of my agreed upon refund.
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            Read 2 More Complaints

            Customer Reviews

            0 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Local BBB

            BBB Serving Wisconsin

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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