Complaints

This profile includes complaints for ABC Supply Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ABC Supply Co.

  One ABC Parkway Beloit, WI 53511-4466

  
• 

  ABC Supply Co.

  6400 Highway 69 S Tuscaloosa, AL 35405-5970

• 

  ABC Supply Co.

  409 E Apple Blossom Ave Bethel Heights, AR 72764-8431

• 

  ABC Supply Co.

  3701 E Progress St N Little Rock, AR 72114-5236

• 

  ABC Supply Co.

  1425 E Torrance Rd Fort Mohave, AZ 86426-9229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABC Supply had been contracted to supply shingles and materials on my roof. However, due to an error on the part of your supply company, an excessive number of shingles were delivered and placed on my roof, resulting in severe damage to the structure. The excessive weight of the shingles caused extensive structural damage, compromising the integrity and safety of my property.As a conscientious homeowner, I took immediate action by contacting a professional roofing contractor to assess the damage. The contractor's evaluation revealed that the excess weight of the shingles had caused significant damage, necessitating a complete roof replacement. I have sent inspection report, along with photographs documenting the extent of the damage, for your reference.Considering the circumstances, I kindly requested to initiate an insurance claim on my behalf to cover the cost of repairing the damages to my roof. The company carries comprehensive liability insurance for instances such as this, and I trusted that would handle this matter promptly and in good faith restoring my home to pre damaged condition. The damage estimates came out to roughly $99,000 during which having to move out for roughly a six weeks period having our furniture personal items packed up and put in storage, food cost and placing pets during that time.The first offer of the insurance company was $12,000 which barely covered the cost of the shingles. The second offer is $20,000 which is no way covers the cost of a full structural roof replacement that their structural engineer and my structural engineer stated that I needed. Any help would be greatly appreciated. Sincerely, ***************.

  

  Business Response

  Date: 08/28/2023

  This situation has been negotiated with the insurance carrier according to the structural engineer's report.  Waiting on any additional reports from claimant.

• Initial Complaint

  Date:08/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I authorized a local roofing contractor to order roof tiles in November of 2022, who ordered the tiles through **** *** did not place their order until January 23. (*** po#********)After the production time estimate was complete, I contacted the manufacturers rep and determined that they had ordered the wrong tile. *** reordered the correct tile but it placed delivery at the end of the line. *** did nothing to compensate for their error.Manufacturer notified us that tiles were ready for pickup between July 18 and July 26.. *** failed to pickup the tiles and the material went to the next customer in line. Again, *** neglected taking responsibility.Manufacturers rep indicates tiles should be available by September 5th. Hopefully *** will take proactive effort to deliver .This represents poor project management and total disregard for the client.

  

  Business Response

  Date: 08/11/2023

  The details of this transaction from our Punta ***** branch: 

  Quote was requested by Resolute on 1/18, approved for order on 1/23. So not sure where the November dates are coming from.
  Order was entered with the incorrect color on 1/23, but corrected the same day (Plantation SL Natural Gray w/ White Antique). Code on POS will be corrected at time of invoice. The only time this order has been at the back of any line is when the order was placed.
  Truck did not get to plant by 7/26, was on site 5:30 AM on 7/27 and denied the order.
  Westlakes office and the sales rep were both contacted for assistance but unwilling to help with this order. Tile was not moved to the back of the line, but moved to second in line. ROQ will be sending a truck to deliver & load this tile as soon as a new release is provided by manufacturer.

  Customer Answer

  Date: 08/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]I selected the tile and authorized The roofing contractor to place the order at end of November. I can not determine which company is at fault for the delay of placing the initial order. Per manufacturer rep. **** were looking for 24 to 30 week delivery.
  *** statement that the correct tile was ordered in ******* is incorrect. *** ordered a unique tile that had a delivery date in September. The error was uncovered by the client and manufacturer rep in May at which time *** was notified. *** made the correction in May, not *******. The Manufacturer informed me that this reorder placed me at the end of the line with a 16 to 20 week delivery.

  Manufacturer established a window for pickup for July 18 through July 26. A rep from *** local office informed me that they attempted to pickup tiles during first week of August not July 27. Rep noted that there was insufficient tiles for the job so returns empty.

  I am not filing this complaint to recover losses but to inform *** of the lack of quality control by their local staff. These delays were avoidable and my home goes unprotected without a new roof.

  
  Regards,
  
  ***********************

  Customer Answer

  Date: 08/28/2023

  I have not received a message from ABC Supply.

  They are suppose to deliver the roof tiles early in September . 

  Customer Answer

  Date: 09/29/2023

  On the anniversary of Hurricane ***,that severely damaged my roof,*** finally delivered the new tiles and placed them on the roof for final installation by the roofing contractor. This work was performed satisfactorily.

  The concern was the lack of quality control by *** in initially ordering the tiles and the failure to pick them up when available in July. The initial estimated production date was 24 to 30 weeks, due to high demand. By the production date neared, it was discovered that *** had ordered the wrong tiles. They made the correction in May, which forced the production time back to the beginning. *** was notified in July that the tiles were ready for pick up, but failed to do so in a timely manner. This resulted in tiles going to another client, and we had to go back to the beginning for production time.

  The manufacturer again informed *** of tiles being ready for pickup around September 20 and they were delivered to the house on September 27. What should of been completed by *** took twice the amount of time to complete. Improvement in quality control by *** should have identified wrong order and timely pickup of first batch of tiles. They finally got it right after two failures.

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 19th, 2023, I made a payment of $12,426.38 for roof materials (Invoice attached)On delivery date, July 7th, I discovered that I was missing 8 tile pallets out of the 18 purchased, as well as 100 ridges out of the 300 I had already paid for. I was unaware of this discrepancy until the delivery was made. Throughout the delivery process, I remained inside my house, unable to oversee the loading of the materials. It was only after the delivery truck left that I noticed many broken tiles, paper roof damage, and more broken tiles which had been hidden under the now-empty pallets (pictures attached)I sent several emails on July 10th, 11th, and 12th, along with attached photographs of the damaged materials, requesting an update on the pending items, the broken tiles, and the roof damage. However, I received no response from ABC.After numerous phone calls and additional emails, I was provided with a new delivery date of July 17th. Yet, once again, the delivered materials fell short of what was promised. I only received 4 tile pallets out of the 8 that were pending, and none of the 100 ridges that were still outstanding. Despite my specific request for a different delivery team to avoid further damages, the same team was sent, resulting in additional harm to my roof and an increased number of broken tiles.What further added to my frustration was observing the delivery truck leaving my property with an extra 2-3 tile pallets on board. I immediately inquired about these additional tiles, requesting that they be left on my roof. However, I was informed by the delivery personnel that these items were scheduled for delivery to another location and not intended for my roof. I subsequently contacted ABC Supply to rectify the situation but was informed that these tiles were indeed allocated for someone else. I would appreciate clarification on how ABC Supply allocates available roof materials to customers.I have attached all relevant documentation, pictures, email, etc

  

  Business Response

  Date: 07/27/2023

  The store manager is aware of the situation and has worked to get the order of tile to you.  

  Tile market in ******* has been a mess for 2 years now - the store is picking it up today and will schedule loader to load his roof by tomorrow,weather permitting.
  

• Initial Complaint

  Date:06/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 14th 2023 we had shingles delivered on the roof and on Sunday April 16th 2023 winds picked up blew shingles off the roof onto my car that was parked in front of the house causing damage to my car. We contacted the contractor putting the shingles on he came out immediately went up on the roof to secure the bundle of shingles that came loose because they were still coming off the roof. WE contacted the agent, *************************** at CBCS Insured said they were not negligent and had no control over high winds and that the bundles of shingles looked secure to her. We were sent pictures of the delivery and my husband saw that one of the top bundles was open but the plastic was tucked under the bundle. Which means with high wind it was not secure.

  

  Business Response

  Date: 06/26/2023

  *************************** (referred to in the complaint) is the adjuster handling the claim with our third party claim administrator. We sent the claim over for the third party to handle, as they are licensed adjusters who determine and carry out the liability decisions. This isnt a customer service issue, its an insurance claim issue. Any complaints would be with the decision of the third party claim administrator, and the licensed adjuster has sent a letter with all of her contact information if they would like to dispute the case. The claim number is ABC23149515, adjuster **************************** 

  Customer Answer

  Date: 06/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]We have talked to ***************************. She said she would not change her decision on this case. she is the one that sent us the pictures of the shingles that were delivered onto the roof that showed damaged bundles, and the wind charts with winds of around 20 mph. which is not high enough winds to blow open bundles of shingles. If you could let us know any more information that you are looking for please let us know.
  
  Regards,
  
  *******************************

  

  Business Response

  Date: 06/27/2023

  This is an insurance claim - the adjuster you are working with is the only person that can approve the claim. 

  

  Business Response

  Date: 07/07/2023

  Individual shingles should not be placed on a roof. It is undetermined if a bundle was opened by another party or if the packaging on a bundle was damaged, but the safeguard is we simply dont stack shingles on the roof unless its a full bundle with packaging around it.
  
  There is no contractual language, this is just a best practice. 

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your  Regards,                                                                                                                                                                                                                                                                                         We never said there were partial bundles of shingles delivered. We have always said they were broke open on delivery and then the   plastic was tucked to look like an unopened bundle. Your own delivery pictures show a damaged bundle. This is the one that came open. My contractor agrees the bundle in the picture was damaged.                                                                         *******************************

  

  Business Response

  Date: 07/13/2023

  Again, the appeal needs to go to the insurance company not ABC Supply.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 30th 2023 ******* driver delivering roofing material for my house and cottage he placed the material for the main house on the roof and told me that the delivery vehicle is wider than the entrance for the cottage entrance. I asked him to please leave the one package of shingles in front of gate and we will deliver to the back cottage. He insisted to take in and place on cottage roof as he is in hurry to deliver other places. I asked him to let me to pull the post up and out by loosening the sand, he did not adhere since he was in a rush and needed to deliver other products he went to his main big truck and took out a heavy duty wide belt warped around the post using his powerful delivery truck and pulled the post out sideways and within a few seconds he pulled the post and he broke off the 8x3 foot slap of concrete to many pieces and the surrounding base bricks, Had he not rush so much, I would of move in the few packages by hand-truck from the front door to the back cottage and or would have gently pulled the post out of sand. he also left someone else's items at the house and forgot to leave the nails for the roofers with my order and the entire roofing crew had a 3 hours delay as they went to Lowes and picked up the missing nails. I called the manager ********************************* he said he never had a report of damage by his driver, he will get back. later the manager and the driver were knocking on my door. he asked me to explain what happened and the minute I started talking to him the delivery driver called me a f...******** and started cussing and I told him to leave my house at once or I call the police. after he stepped out I explained the situation to the manager and with in a second he started walking out and said he believes the driver and I can go *** him. the entire time neither of them refuted the damage done and their argument was that I told him to pull the post so therefore its my fault. He also didn't deliver nails and the roofers delayed for hours

  

  Business Response

  Date: 07/06/2023

  The claim was resolved with our Third Party Administrator, CBCS and they received a sign release.

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put 2 additions on my home beginning in October of 2020. I purchased over $20,000 worth of ******** windows and patio doors from ***** at ABC Supply Co. in *******, MO starting in Oct. 2020 through April 2021. There were updates being made some on my part some on ABCs part. I tried multiple times to get a finalized hard copy invoice and was never successful. The patio doors were white on the inside and came with black screws for the door handles again I tried multiple times to get the white screws and they kept sending me packets of screws that did not even go to the handle and blamed in on ********. Finally gave up. One of the 30 x 60 casement windows came with a damaged screen. ***** ordered me a replacement which came in damaged. He was suppose to have ordered me another one and I was told because of covid they have no idea how long it will take to come in. I called about 3 months later, ***** was no longer at this location and they could not find the order. I was told they would order me one. Called back a few months later and was told it was never ordered and they would order me another one. This scenario happened 4 times one with a manager telling me he would personally take care of it. Each time I was told someone would be calling me back to follow up. No one ever called back as promised. On the Feb. 15, 2023 call I felt like they treated me as a problem customer. The latest was May 1, 2023. I was told by the person who answered the phone the gentleman I needed to talk to was at lunch and would call me back when he returned. No call back. All I want is the screen.

  

  Business Response

  Date: 05/05/2023

  From branch manager: I have again contacted ******** and am working with *************************** to get the screen and screws corrected.

  Customer Answer

  Date: 05/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  This is the same answer I have been getting for the past 1 1/2 years. All talk and no action. No one from *** ever contacts me. 
  Regards,
  
  *********************

  

  Business Response

  Date: 05/11/2023

  ABC Supply is the distributor - we can only work through the manufacturer to resolve your issue. ******** should respond and provide the screen.

  Customer Answer

  Date: 05/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  This is a Pat answer. Blame is pushed off on someone else when in reality the distributor never ordered it as they admitted on each of the 4 calls I made to them over the last 1 1/2 years. A well managed company would have followed up either by phone call or email (especially with the number of contacts and amount of time that has passed). I was always promised a follow up but never received one.
  
  Regards,
  
  *********************

  Customer Answer

  Date: 05/30/2023

  I have still not received any contact or feedback directly from ABC Supply.

  

  Business Response

  Date: 06/06/2023

  Screen is due to be delivered on 6.16.23.

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will not accept and close this out until I have the screen in hand as this business is very unreliable.
  
  Regards,
  
  *********************

  

  Business Response

  Date: 06/08/2023

  Let us know if the screen is not available by the date indicated and we will follow up.

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Again I will not close this out until I receive the screen as this has been going on for over 1 1/2 years.
  
  Regards,
  
  *********************

  Customer Answer

  Date: 06/27/2023

  *** finally called me to tell me the screen was in. When I stopped by the store to pick it up the packaging showed the screen to be bowed. I told them I wanted to open it up. when opened the screen was bent and creased. told them I didn't want it. I told them I have a good frame but bad screening. He took my name and number and said he would have it rescreened. Haven't heard from him since so complaint is still open.

  Customer Answer

  Date: 06/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ABC finally called me to tell me the screen was in. When I stopped by the store to pick it up the packaging showed the screen to be bowed. I told them I wanted to open it up. when opened the screen was bent and creased. told them I didn't want it. I told them I have a good frame but bad screening. He took my name and number and said he would have it rescreened. Haven't heard from him since so complaint is still open.

  
  Regards,
  
  *********************

  

  Business Response

  Date: 07/14/2023

  7-10 business days from Friday the 30th.

  Screen was ordered - check with branch - should be in next week.

   

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  When I stopped by to pick up the previous screen it was damaged also. I told them I would be satisfied with just rescreening an existing frame. He took my name and number and said he would contact me and get it rescreened. As in the past never heard from him. By the way this has been going on for over 20 months. I had it rescreened myself ($8.00) and as far as I'm concerned this will be open for eternity because I'm done with their empty promises. They lack true customer support and in my opinion have treated me like a problem child.
  
  [Please type your response here.]
  
  Regards,
  
  *********************

  Customer Answer

  Date: 10/15/2023

  I am not satisfied with ABC Supply and I finally took it on my own to fix one of the damaged screens. Their communication is at a zero and they really don't care about this situation.

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently we discovered multiple wrong charges from ABC supply, to which they refunded us some of the recent ones. However, we discovered more past purchases that don't belong to us but are unable to get a refund due to them being old. This is an error on ABC supply part that keeps repeating and it cost us a lot of time to fix. Attached are the paid invoices that we found don't belong to us, in particular the one ship to *******, any help would be greatly appreciated, thank you.

  

  Business Response

  Date: 04/18/2023

  From the branch manager:

  I know there have been mix *** between this account and another with a similar name. These are so far back though, there is no way we can remember what took place. As far as we know this was already resolved. All other issues that have come up on these accounts have been resolved. Im not sure why they are mentioning some invoices that are 3 years old.
  
  I am more than happy to help in any way to resolve this.

   

  

  Business Response

  Date: 04/18/2023

  From the branch manager:

  I know there have been mix *** between this account and another with a similar name. These are so far back though, there is no way we can remember what took place. As far as we know this was already resolved. All other issues that have come up on these accounts have been resolved. Im not sure why they are mentioning some invoices that are 3 years old.
  
  I am more than happy to help in any way to resolve this.

   

  Customer Answer

  Date: 04/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  
  This is a mess up on *** part continuously in the past and not on **. We found more invoices which were not our purchases, and request a refund for these invoices. We don't have any staff name *************** 
  
  Regards,

  Acc Dept. 
  
  

  

  Business Response

  Date: 04/19/2023

  The branch manager has asked that you contact him - all credits for invoice disputes reside at the branch to resolve.  As noted, the branch manager had indicated that he believed all these issues had been resolved. If you are looking for additional credits on invoices over 3 years old - it is difficult to do as a business.

  *******************
  Branch Manager | ABC Supply Co. Inc.
  **************************************************************
  Office: ************* | Cell: **************

   

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I already contacted twice, first time the manager was not available, second time, manager was in a meeting so I asked for a call back, but didn't receive the call back.

  The result that had been resolved were recent invoices when we first discovered the wrong charges. That's how we go back to the old invoices to find no job-site one that doesn't belong to us. 

  
  Regards,
  

  Acc dept. 

  Cell phone: ************

   

   

  Customer Answer

  Date: 05/25/2023

  There is currently no further follow up on this issue. 

  

  Business Response

  Date: 05/25/2023

  There is not a way for the company to investigate a situation that is over 3 years old.

  Customer Answer

  Date: 05/25/2023

  Better Business Bureau:
  
  Dear ***,
  
  The other invoices that we posted prior for this complaint has no name, but one invoice has the name *******. *** has refunded ** the recent amount with ******* name on it but not this one since they said this one is old. Whoever *******, he's not part of our staff. You can investigate the name on the invoice. 
  
  Regards,
  Accounting Dep. 
  Phoenix Roofing Inc.
  TEL. ************
  FAX. ************
  

• Initial Complaint

  Date:01/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are building a house and ordered windows for our new build in November 2021. We have used a contractor for some things, but have also been very hands on with the build.When I met with ********************* at the *** store in **********, ** in the summer of 2021 at his office, I specifically told him I did not want grids in the windows because we have a lake view. He told me that he would make the adjustment on the final order.The windows did not arrive until the end of February 2022. When we opened the boxes, the windows had grids in them. Additionally, we were missing several windows and screens. I talked to **** again and he told me the windows were ordered based on the house plans. I reminded him of our conversation and he told me he did not remember it. We compromised to split the cost three ways (***, the contractor, and us) of replacing the windows for the back of the house. It took 2 more months for **** to get the order right. I contacted the corporate office, but no one ever returned my call.When the new order arrived in August or September 2022, a dining room window was tempered (as if it was for a bathroom). I contacted the contractor who told me he would notify ****. I did not receive a response from the contractor so I contacted **** directly. He did not respond to me until October 19, 2022, when he told me he ordered a new window sash. As of today, I still have not received the sash or a response from the company. I have also not received all of the screens for the windows.*** has stated they work directly with contractors, however, we are the owner/builder of the house and only use our contractor for a few things. Regardless, I am the paying customer and did not get what I paid for after nearly a year and a half. This is unacceptable customer service.I reached out to corporate again and did not receive a response. I am only asking for what I paid for, the correct windows and screens.

  

  Business Response

  Date: 01/19/2023

  **** has been in contact with customer via email. The window screens have been reordered as promised.

  Customer Answer

  Date: 01/19/2023

  They said the screens have been ordered, but they do not mention the window sash. I have been told before things were ordered, only to find out months later they were not. We will see if he comes through this time.

  Customer Answer

  Date: 02/24/2023

  I received an email and was told the window that was supposed to be here last week will not be in until April 4. This is how it has been for this entire process. Supposedly the window was order last October, but then after my complaint **** told me he ordered it again. So honestly I have no idea when it was ordered. Also have not received an update on my screens.

  

  Business Response

  Date: 02/28/2023

  ******************* (Branch manager) emailed the consumer yesterday (2/27) that the screens and window would be in on March 14 - see below:

  I am sorry for this delay . ******** sent me a new updated ship date is 3/14 which is 2 weeks as soon as they hit the dock door you will be my first call . 

   

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I do not believe the delivery will be made on 3/14 because of all the past issues. I would like this ticket to retain open until I actually receive the items. 
  
  Regards,
  
  ***********************

  Customer Answer

  Date: 04/06/2023

  We finally received the correct window and some of the screens. But there are some missing and others that were the wrong size. I am so over dealing with this company.

  

  Business Response

  Date: 04/11/2023

  We are happy to work with your contractor to fix any issues with sizing of the screens.  The screens were ordered as specified so not sure how the manufacturer shipped us the wrong size.

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  I would like for them to send a sales rep to look at the what is missing. 
  
  Regards,
  
  ***********************

  

  Business Response

  Date: 04/12/2023

  Please work with your contractor on this. We are a "wholesale distributor" and sell to professional contractors - so working with your contractor to get this sorted out is the best option.

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  The problem clearly lies with the distributor continuing to get the order wrong. I dont see why someone cannot come out and see for themselves what the issue is with the screens. It is customer service both the the contractor and the customer. I paid for a service and have yet to receive what I paid for. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:12/30/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered windows from

  abc supply who is authorized dealer for ***************. 
  thabks 

  Customer Answer

  Date: 12/29/2022

  Windows were purchased from abc supply which is authorized dealer for *******. 

  Customer Answer

  Date: 12/30/2022

  I have placed this order a3 months ago thru abc supply located on East Washington st. They took $30 k promising it will be delivered in 6-8 weeks. They changed the delivery time to December 23rd. They now changed it to January. We need to move into the house but we cant because we took existing windows thinking they we would install them in 8 weeks. Kitchen and appliances cant be delivered because the home is not secured. We are in very difficult situation because of this.

  

  Business Response

  Date: 01/03/2023

  From the manager of the Little Rock store:  I just got off the phone with ***********************. His home had a significant fire and he is repairing/remodeling it. When he approached us about ordering windows, he wanted Wincore and asked what their lead time was. We called Wincore with him standing at the counter and were told it was currently 3 weeks. We warned him that we have had problems with longer lead times from Wincore but he wanted to order them anyway. He pulled the old windows out of the house 2 weeks later expecting the new windows to arrive at 3 weeks, which they did not. Over the course of the next 2 months,we both have called Wincore and the widows still are not here.  They are currently in shipping and should be here soon.  He also never covered up the holes and has had problems with the drywall, homeless people stealing *************. I explained to him that most builders right now are covering up the window holes with plywood and he should consider doing that. I also told him we would find out exactly when the windows will be here and would let him know. He told me he intended for his BBB complaint to be against Wincore, not **** Please let me know if you need any more information. Thanks.

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2022 we placed an order with ***** at ABC supply for our new construction windows. I have proof of follow up with ***** to ensure the order was placed at that time. We subsequently followed up on several occasions to check on status of our order and was told it would be delivered in July. When our windows did not show up in July, we were told the vendor would not return their calls. However, when I called the vendor directly I had no problems getting through and was also able to find out that *** did not place the order in February as requested but it had been placed in May. Long story short we did not receive our windows until October of 2022. ABC supply continued to lie to us about when they placed the order and even manually manipulated a document as proof to further support their lie. They continued to tell us it was the window vendor that was the problem. This 2 1/2 month delay in placing the order cost us over 10k in carrying costs for our storage and housing. We are seeking a reduction in our invoice to help offset our carrying costs that resulted from their miss and attempted cover up on placing our order as requested.PO#********

  

  Business Response

  Date: 01/03/2023

  To address you issue, we will need the location of the store that you purchased from.

  Customer Answer

  Date: 01/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  here is the address for the business as requested:

  abc supply. **********************************.  *****, ** 75702
  [Please type your response here.]
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/06/2023

  From our branch manager: The delay in ordering was due to the homeowner/contractor changing sizes and not being 100% on what was needed exactly. 
  We did have a bit of extra delay with the ordering due to lack of communication from the homeowner to contractor to ***** and we recognized that, so in turn we decided to help this customer out. We agreed late last week to give them all of their windows at cost. Those PCR's are being done now and then they will owe the new total.

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I disagree with your response. We finalized and confirmed the order on 2/18/22 and there were no further changes from that point.  This is also the day we told him to place the order.  So if i had no changes and requested the order on 2/18, why was it not placed to Showcase until 5/4/22?  That is a 2 1/2 month delay that had a huge impact to us.  What is worse is that your sales man lied to us and attempted to manipulate documents to continue his lie that the order was placed in February when we requested it. See attached, you can see in bold where the order date was manipulated to be 2/15/22 however please call Showcase and they will tell you exactly the date they received the order.  
  
  Regards,
  
  *************************

  

  Business Response

  Date: 01/12/2023

  ABC sold you the windows at cost - that is all we can do.