Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am emailing my response to you as the BBB Response Link would not accept the final digit (9) when I tried entering the code. Though your letter was dated July 6, 2023 & postmarked July  7,2023, I did not receive it until July 11, 2023. As I was out of town from July 12th-15th, I was unable to respond until today, July 16, 2023. First, let me respond to a couple of issues which were NOT a part of my complaint with Lindus Construction. Regarding the intermittent garage door opener issue which started after the garage was reroofed, I was able to correct the problem myself by replacing several worn rollers. Regarding the issue of nails penetrating though the deck boards, I did inquire about the many nails in the garage roof. It was explained to me by Lindus Construction that the roof shingle manufacturer requires this as part of the installation & I did not pursue the matter any further . Regarding my complaint & the response from Lindus Construction, I would like to respond to several of their statements. What was supposed to be a two day project was not signed off completely by the building inspector for about FIVE MONTHS. And even after five months, there were still some unresolved damage issues that I am still dealing with three years later. I do not consider this to be addressing concerns promptly. I was primarily interested in having damaged items promptly & properly repaired/replaced but also felt that there should have been some credit for the time I spent doing or dealing with what I paid the contractor to do. This includes a decent cleanup, damage control to trees & shrubs and finishing the painting of the trim (note that I also supplied the paint). Regarding the free replacement of the damaged gutter over the garage door, it should be noted that I removed the vines prior to the gutter replacement. Lindus did repair some, but not all of the damaged downspouts and gutters, but none of the hangers. Regarding the cleanup & the "neglected landscaping,  which had not been properly maintained for years", Lindus did little to protect the landscaping, other then tarp one small area on the north side of the house. While I may not have time to do all of the yard work that I would like to do, I do far more than the average homeowner does. I have worked over 50 years with trees, shrubs, ground covers and landscaping. This includes work as a seasonal at the **************************, as a Tree Inspector & park maintenance with a city for ten years and over 34 years doing park maintenance for a park district. As for the "perilous work environment ", I have cleaned gutters at least 2-3 times/year as well as worked around the yard & house for over 27 years without any incident. I also did a lot of cleanup after the reroofing project and I would not consider my yard or landscaping to be a "perilous work environment". In my opinion, I felt that it was a very poor cleanup and far from a "pristine cleanup". In contrast, a similar house next door was reroofed by a different contractor two(?) years ago in basically one day without any significant issues. As for scratched, dented or bent gutters, downspouts or hangers, all the damage was done by the subcontractor that did the reroofing job and were NOT " likely pre-existing". I have drainage issues that didn't exist prior to the reroofing project. The last I had heard from Lindus Construction regarding the damage issues was December 14, 2020 when ******** emailed me that the damage  issues would be sent from the roofing department to the LeafGuard ****************** I have never heard anything from the LeafGuard ****************** has begun to rot. I spent hours cleaning up, doing damage control on plants and even doing touch-up painting on some of the unpainted trim. The building inspector did not sign off on the project for nearly FIVE MONTHS. The last I heard from Lindus was December 20th, 2020 when the roofing department turned the matter over to the Leafguard gutter department. The gutter department never contacted me (though they did a gutter job next door about a year later & used my yard for some of their tools & supplies). There has been NO CONTACT from Lindus since Dec. 20th, 2020 after the building inspector signed off on the project and Lindus received payment from the finance company.

  

  Business Response

  Date: 07/06/2023

  Dear Better Business Bureau,
  We appreciate the opportunity to respond to the concerns raised by our customer regarding their experience with our roofing services. We would like to provide additional context and clarify certain aspects of the situation.

  
  From the beginning, our team at Lindus Construction has made every effort to address the customer's concerns promptly and professionally. It is important to note that this particular customer has consistently sought a credit since the start of the project. While we understand that some issues may arise during construction, we have made significant efforts to rectify any legitimate concerns raised by the customer.

  
  We take pride in going above and beyond to ensure customer satisfaction. In this case, we provided a free replacement for the damaged gutter over the garage, which was difficult to notice due to the extensive vine growth. We also installed new downspouts to address any issues caused during the roofing process.

  
  Regarding the cleanup, we faced challenges due to the customer's neglected landscaping, which had not been properly maintained for years. These photos that we have enclosed clearly depict the condition of the landscaping, which made it a perilous work environment and posed a significant challenge for pristine clean-up. Despite these challenges, we made every effort to clean up the property as thoroughly as possible.

  
  Furthermore, the customer mentioned that their garage door no longer functioned. However, upon inspection, we found that weeds had grown up the side of the garage door, hindering its movement. After removing the weeds, the garage door worked without any issues.

  
  It is important to note that some of the concerns raised by the customer, such as scratches on the inside of the gutters, are likely pre-existing and not related to our work. We have addressed the issue of nails penetrating through the deck boards, explaining that it is a common practice in roofing to ensure proper nail placement.

  
  We value our customers and strive to exceed their expectations. We regret any dissatisfaction experienced by the customer.

  
  Thank you for considering our response to this complaint. We appreciate your attention to this matter and look forward to resolving it in a fair and equitable manner.
  Sincerely,
  Lindus Construction

  

  Business Response

  Date: 07/17/2023

  Thank you for sharing your feedback regarding your experience with us. We appreciate your perspective and the opportunity to address your concerns.

  
  We would like to clarify a few points raised in your review. Firstly, we apologize if our previous response did not fully reflect the efforts we made to accommodate your requests and ensure your satisfaction. We genuinely strive to go above and beyond for our customers, even when faced with challenges.

  
  Regarding the tarping of the plants, we understand that it *** not have been as extensive as you had hoped. We want to assure you that we made every effort to protect the landscaping during our work. However, sometimes limitations arise due to the location and the nature of the vegetation. We understand that you have expressed dissatisfaction with certain aspects of our work. However, we made every effort to accommodate your requests and ensure your satisfaction. We worked diligently in what we perceived to be challenging work conditions caused by the overgrowth of plants and weeds.

  
  Regarding the scratches on the gutters, we want to clarify that they were not caused by our work. We strive to maintain a high standard of quality in our services, and we stand by our workmanship. While we understand your desire for perfection, we cannot take responsibility for issues that were not caused by our team. In addition, we replaced other areas of the gutters at no charge as a good faith gesture.
  It is important to note that some of the concerns you have raised, such as scratches on the inside of the gutters, are likely pre-existing and not related to our work. We take great care in our craftsmanship and strive to deliver exceptional results. However, we cannot be held responsible for issues that were not caused by our team.

  
  It is important to note that it has been almost three years since the completion of the project. While we understand that issues can arise over time, it is challenging for us to address new demands that *** be unrelated to our initial work.
  After careful consideration, we have reviewed the details of your case. While we understand your concerns, we believe that we have made reasonable efforts to address them in a fair and satisfactory manner. We have provided a gift card for the damaged bird feeder and some plants that *** have been affected during the roof removal and cleanup. We hope this demonstrates our commitment to customer satisfaction.
   

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a comtact for new gutters in sept. I called four times since Dec.. to find out if there is a problem with supplies or somethig else. I have never received a call back. Last time I called the first of Jan. I was told I' m on the schedule and someone would be calling to schedule. no call yet Not sure what to do, a two thousand dollar deposit is a lot of money for a senior and I need to know what to do.

  

  Business Response

  Date: 01/23/2023

  Upon receiving this compliant, *******, the head of the LeafGuard department, spoke with the homeowner.  She opted to wait until the ice on her home has lessened.  She and *** agreed on an April installation date.  She has ***'s direct line in the event that she has future questions 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying since July to get Lindus Construction to complete our roofing project. They advised we needed to add ***** vents, which we agreed to. However, they have not installed the venting. We now have ice dams forming on our roof because they did have not installed the required venting. We have asked this to be completed many, many time and our requests have mostly ignored. While we have been told a couple times (out of many more requests) they have not completed the project.

  

  Business Response

  Date: 12/01/2022

  We apologize for the delay in your project.  The manager in charge of your project confirmed that he left a voicemail yesterday stating that our team would be out Friday to complete your project.  Thank you for your patience.