Business ProfileforUltimate Rides, Inc

I bought a 2018 Dodge Ram from this dealership. Driving home it over heated after 15 miles on the freeway. I called them and they came and took ir back to repair the radiator. After a week I called to see if the repair was done and was told they were replacing the head gaskets as a precaution. I later found out the heads had to be milled because they were warped. I called and told them I no longer wanted the truck because I didn't know if antifreeze leaked into the piston or lower into the bearings. The owner would not refund my money and I was told to pick another vehicle. I told them the inspection of the vehicle should have revealed a radiator leak. Their inspection report said all was well. I ended up going to their Appleton Store and picked up a 2008 F150 and they refunded me the difference in price. I thought all was well because the inspection report said there was only a problem with the dash light and the Salesman told me that was because the seat belt light was always on, It turned out most of the dash lighting was burned out and I could hardly see any of the gauges, So I replaced all the bulbs but the dash illumination is still poor. After driving the truck less than 250 miles the muffler pipe broke in half and the back brakes started rubbing. I then took it to a reputable mechanic and was told all the brakes were bad and need new pads, calipers, rotors and 2 brake lines To fix this, it will cost me over $1400.00 to drive a safe truck. It is evident to me that their vehicle inspections are a sham and I would never recommend buying from this dealership. As far as I am concerned this is the worst buying experience of my life.

Sorry you feel this way. *** 2018 *** was a really nice truck. We have over 200 vehicles here and we dont drive each one over 15 miles for a safety Unfortunaly, that would be unrealistic. *** fact that it had a tiny radiator leak (this was not missed in the safety it wasnt leaking at that time) so after been driven 15 miles it was found. We came and picked up the truck immediately and fixed it. *** heads were not warped, we were trying to be nice and do a repair for you so you wouldn't have to in the future. *** ram runs great and you should have stuck with that truck. You then decided to purchase a **** from the *** location that is far far older in age. This truck was safe and passed safety before you drove it 250 miles. *** truck is old, things are going to need be repaired, and like I said we don't drive them 250 miles for a safety and we also dont build them the manufacturer does. We also don't believe the truck needs that much work, maybe you are being sold repairs it doesn't need by another shop (that's the only way they make money is to sell stuff customers don't need, we see this all the time), if the truck needs calipers, it wouldn't be drivable whatsoever, so again, it probable doesn't need all that work and for $1400 sounds like your being well overcharged as well. We are sorry that you chose to go with the older truck vs the very newer truck that was fully repaired.