Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2,2022 is when we purchased a camper from this Business. Decent price- sale went thru, but a verbal promise during the sale was that he (****, owner) would bring our new camper to our permanent site. He told my boyfriend to rattle his cage to remind him. We contacted once by phone. Second time my bf went in, left a message, and **** never called back. Third time, by phone, This was over 4 months. We never demanded anything. The last time, I called and **** abruptly told me we had been pushing him and he wasnt going to help us and to get our camper off his property. I was actually confused. What had we done? His disrespect, impatience and dismissal of his verbal promise was confusing. . Never have we been treated this way. We called someone else and they said they could drive our camper to our site in 2 days and for a price HALF of what **** implied hed charge us. Basically he broke a verbal contract and for no reason that we can think of. Three contacts in 4 months and that is pushing someone? Frankly we were surprised he hadnt reached out to ** first. If he was too busy, wouldnt a professional have told ** that? After reading reviews, talking to other people, we should have done our research- so I guess that is on **. We commonly upgrade our campers every 2-3 years but it will not be at this business with that owner.

  Business Response

  Date: 04/30/2023

  ***** your account is not true we told you we would not deliver your camper in the winter which is what your first calls were on the last call we asked for the campground name and number with a contact as it our policy is we call before going to a campground.  You would not give ** the information and became very hostile! Know you want to spread false information that is very untrue. All you want to do is try and hurt **. Would you like someone calling your work or going on line and telling lied? I bet not. Last we never had a price as there is nothing on the contract intact if you would have given ** the info we requested it would have been delivered free! We also stored your camper for free all winter as we agreed. I am sorry we could not meet your demands in winter as you told ** the road was not plowed again all we asked for was info to confirm the campground would let ** in. 

• Initial Complaint

  Date:11/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 my awning was ripped off in a windstorm. On 10/21/21 I was given a quote of $1800. I was told the awning would not be ordered until spring time due to the inability to store it over the winter. 2/22 I called and asked for the awning to be ordered in anticipation for my appointment 4/4/22. I called again in March and was assured that the awning was on its way. I will mention at this point, I was told the original quote was not correct. I was not supplied with a new, written quote. I was told however to make a deposit of $680.53 on March 15, 2022. I dropped my camper off for my appt on the 4th. I called several times and received text messages saying my awning was not in stock. Then I received a text message saying it would be there the next day. Due to the communication that the awning was on its way, I was anticipating the completion of the install. I was not told to come pick up my camper due to delays. My camper sat in the parking lot from April until October. I missed the entire season.When I would call, I would talk to a new service staff person or someone from parts. I would have relay the entire scenario over EACH time, and more than not met with an I dont care attitude. Whether the person was just covering, or new, the attitude was indifference and impatience. October 2022 came and it was time to get my camper for storage. I picked up my camper on 10/15.On 11/3 I was called and informed by *** my awning was in. The total was $2800. I asked for a new quote to be sent over. The new quote was 1000$ more than the first.On 11/4 I was called by *** that I would need to pay the 2800$ balance, minus the labor fees. Also, that there was no guarantee my awning would not be damaged through out the winter while in storage at Appleton Camping Center.After receiving the quote showing the freight charges; I would not have pursued a product that would cost as much to ship as it would to purchase and install.

  Business Response

  Date: 11/07/2022

  To whom it may concern, first off she could have she could have used her camper all year. Second we only honor quote for thirty days as she said she was told it was not valued, Third Freight is not known until the part arrives. We are very sorry her part came in with shipping damage several times, so we had to send it back at no charge to her. When her part came in she was called and told it was here. We also asked for her insurance company as they will not allow us to put freight on until we have a freight bill. This is done by doing a supplement claim. We asked for her insurance company and she refused us the information. At that point she was told she would need to pay the bill. This is common practice that is done all the time. We do this with freight several times a week when shipping charges arrive. Her awning is here and needs to be paid for her new quote for Jan 25th says plus freight and she asked us to order  Tell us why here...

  Customer Answer

  Date: 11/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

   

  I was never told I could take my camper, as I was constantly assured by the staff that my awning was on the way.  The quote may be only good for 30 days but 2 key elements are missing; this was not in writing any where on the initial estimate that this was the case, and the entire estimate was incomplete because freight was not on there.  Regarding submitting the claim to my insurance agency, the claim was submitted in the fall of 2021 as evidenced with my correspondence to the insurance company which is documented.  I asked *** on 11/4/2022 to submit the freight bill to my email which he has not done.
  
  Regards,
  
  *****************************

  Business Response

  Date: 11/08/2022

  First off the updated quote from Jan of this year clearly states freight is a question mark as we do not know it until the product arrives. No one at ACC told you your camper had to stay here. Again *** has asked for your insurance company *** you will not give us the information to help you therefore the freight is your issue, in your last email here you stated you were told tere would be freight and that the old estimate was not valid. If you want help reach out to me my name is Todd> You ordered this as a special ordered par t and can not be returned. You will be getting a letter with your options and what could happen.Tell us why here...

  Customer Answer

  Date: 11/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  ****,  this quote you speak of in January I did not receive. I have a quote from Oct 2021, and November 2022.  

  I asked *** to email me the freight charges on 11/5/22 so I could submit to my insurance and Im still waiting.  
  

  This quote from January you mentioned, I have not seen.  I have a quote from October 2021 and November 2022.
  
  Never was it mentioned that freight would parallel the cost of the awning and installation.  This is important information that needs to be included in the quote.  I understand you may not be able to assess freight charges, thats why its called an estimate.  The reason I would like to know these charges is because I would have done some research and sought different options.  Would you pay for a vehicle that cost as much to ship to you as to purchase? No you would not.

  Also, I was told to pay in full for the awning and freight but there would be no guarantee the awning would not be destroyed over winter at your facility.  Given that information regarding the inability to protect such an expensive part,  I will pay for the awning and freight when its installed.  I will not pay upfront and then pay again if there are damages from your facility.

   

   

  
  Regards,
  
  *****************************

  Business Response

  Date: 11/10/2022

  Victoria, 

  
  We understand that you are frustrated.  However, the damaged and lose of your awning multiple times in transit is out of our control. We worked diligently on your behalf to get in an awning and hardware that were not damaged.  We apologize that the awning took so long to receive, however it was out of our control.   At no time did our staff tell you, you could not take your camper and use in the 2022 season.  If they had been asked you would have been informed that if the part deposit was made you could have taken your camper for use.  The January estimate was provided to you by our parts person ***********************. There was an updated parts awning provided to you in January 2022 (see attached).  *** has also emailed you another estimate on November 3, 2022, at 4:26 (Attached).  The email used for the November correspondence was ***************************.  

  As the awning is now in our shop and you have refused to bring the unit to us for repair at this time the part and freight will need to be paid in full.  We are not responsible for damage that maybe incurred while stored in our shop as this is a large parcel and we have a busy shop.  If you would like to pick up the awning and hardware and store where you choose, you are welcome to do so when your bill is paid in full.  If your invoice is not paid in full by November 17, 2022, we will have no choice but to take legal action.