JG Restoration offers 24/7 emergency professional cleanup and restoration services for fire damage, water damage, and storm damage for both residential and commercial properties.

Business Details

Location of This Business

1720 N Silverspring Dr, Appleton, WI 54913-5409

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BBB File Opened:

1/22/2009

Years in Business:

Business Started:

12/14/2005

Business Started Locally:

12/14/2005

Business Incorporated:

12/21/2006

Accredited Since:

6/1/2023

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity:

Limited Liability Company (LLC)

Alternate Business Name

JJ Greil Enterprises LLC

Hours of Operation

Primary

M:: Open 24 Hours
T:: Open 24 Hours
W:: Open 24 Hours
Th:: Open 24 Hours
F:: Open 24 Hours
Sa:: Open 24 Hours
Su:: Open 24 Hours

Business Management

Joshua J. Greil, Owner

Contact Information

Principal

Joshua J. Greil, Owner

Customer Contact

Joshua J. Greil, Owner

Additional Contact Information

Email Addresses

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Primary

Website Addresses

Industry Tip

BBB Tip: Hire a reliable and trustworthy contractor

Customer Complaints

1 Customer Complaints

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Most Recent Customer Complaint

03/07/2022

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Complaint Details Unavailable

Customer Reviews

2 Customer Reviews

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Most Recent Customer Review

Laura K

04/14/2023

While I thought the quote included everything we had agreed on, apparently I was wrong. Extra labor got added and extra square feet on the application of spray. Oddly enough all these extras added up to the amount on the line on the quote for moving stuff, which I had done myself to save some money.Also, the crew showed up with little to no idea what work was to be done. They were nice enough but I'm not sure they really cleaned anything, since when I went to check after they left, there were clumps of soaked dryer lint all over the floor.

JG Restoration Response

04/18/2023

*****,We did provide an estimate for a small scope of work that we intended to perform but when we are asked to perform work outside that scope it is natural to expect changes in charges for said work. We are always happy to take care of our customers concerns and added scope of work. In a normal situation we would have provided a change order however when jobs are under $1000 we feel the extra steps are just cumbersome. We wish that we could have had a conversation regarding our final billing before filing a complaint with the BBB. There really is no reason it has to be like this as we have zero issues working out our differences especially on something so small.We would ask that we get the chance to resolve this matter so could you please reach out to your project manager? I do know that calls have been placed without a response.Thanks again for the work!

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Local BBB

BBB Serving Wisconsin

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JG Restoration

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