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Business Profile

Floor Coverings

Advanced Flooring, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Honor of warranty services. Work performed while house was under construction. We moved in during May of 2023. Floor started squeaking in certain areas. Attempted to contact the owner multiple times with very little to no response. Any response denied responsibility for issues that staff indicated could be repaired, but would need coordination with builder. My builder also tried engaging to coordinate a time for them to remove floor, have issue fixed by another source and to reinstall the flooring so that any and all installation and products are compliant with warranty.Owner is not taking responsibility / professional courtesy to work with builder and address issue.

    Customer Answer

    Date: 08/23/2024

    Of the total balance indicated in the initial complaint, on March 21 of 2023, I paid $20,363.53 to Advanced Flooring. The difference was paid by my builder on a date before March 21.

    Business Response

    Date: 09/05/2024

    **** has a squeak in the sub floor that is unrelated to the flooring that Advanced Flooring Installed.  I told him this is a framing issue that he should address with his builder.  the fix requires flooring to be removed so that the squeak can be fixed and then the flooring would need to be replaced.  This is not a warranty issue for Advanced Flooring and as such Advanced Flooring would have to be paid for the above mentioned work. If **** or ******* builders would like to pay Advanced Flooring to remove & replace the flooring for the framing repairs to be done we are more then happy to do that.

    Customer Answer

    Date: 09/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Advanced Flooring has not communicated any of the detail in their response other than that, the root cause of the issue is not warranty related. **** has not shared any estimate or dollar amount for their services to either my Builder or I after numerous attempts to engage them in assistance with resolving the issue.

    Regards,

    *********************

Advanced Flooring, Inc. is NOT a BBB Accredited Business.

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