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Business Profile

Auto Services

Trends Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First order June 3, did not fit my vehicle. Tracking number provided below is where I returned the item. ****** is telling me Trends auto did not receive the item, and will not approve refund. Trends auto says they cannot help, and to contact ******.

    Business Response

    Date: 10/11/2024

    As the customer stated in their claim they did not return the package to us, and ****** has confirmed that is the case.  A refund cannot be processed when nothing was actually returned.  The proper resolution to this situation is that the customer will need to contact *** to file a claim with them for reimbursement.  They have already been instructed to do so by ****** and ourselves.

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In a short story here I ordered a hitch and wire adapter kit for a 2014 ***** Cruze diesel. Upon the shop installing this they determined the converter box to be defective. Its fried my $300 tail lights. I attempted to contact the company where I purchased it from on **** only for them to basically told me to kick rocks and call ****. They wanted me to call the manufacture for a replacement, instead of just sending me one which I found very strange. Instead of just sending my replacement they continue to argue with me telling me that Im wrong and its not their problem and I need to contact the manufacture when its them who I gave the money to. Its very apparent. This company has a habit of ripping people off by reading their feedback. I noticed they have ripped off quite a number of people. The company owes me a full refund for the aggravation. I also have to go buy a new converter box tomorrow because I have a trip to make this week.

  • Initial Complaint

    Date:12/07/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a truetrac trunnion weight distribution hitch from trends auto. First use had an issue with failure. There response was to purchase new parts. Then used ***** warranty policy stating I would have to pay for return shipping and new part shipping which is 100 dollars. Funny that is the price of the parts sold by them. When I stated that ***** policy did not say I had to pay for shipping they said I could not dictate the warranty claim. Although they are doing that as a **** authorized retailer. Trends auto does not answer the calls for returns or warranty. Even in our messages back and forth thru **** they stated Amazon return policy. They don't even know where I purchased or where they are contacting me. I am seeking the 100 dollars in compensation for parts. I was on vacation and now stuck unable to move as they drag their feet.

Trends Auto is NOT a BBB Accredited Business.

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