Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment Complex: ********************** ************************************************* Unit 14 The apartment complex has damaged water piping systems. The upstairs apartment sink floods and the water seaps down from my apartment ceiling and into my apartment. Water drips down this has happened multiple times. Dates: 8/20/2023 11:47am - flooding from upstairs apartment and water flooding into my apartment unit. 5/26/2023 flooding from upstairs apartment and water flooding into my apartment unit.4/23/2023 flooding from upstairs and water flooding into my apartment unit Each incident has been reported (and uploaded pictures from application that has been recorded) and recorded within the app I use to pay my rent which is the Sagareus application. Management - a gentlemen named ******* that is head to this complex has not disclosed wether or not this has been repaired or not and it keeps happening. I uploaded 3 instances within 6 months of this happening and this issue has not been resolved. Total instances have been 4 or 5. Compensation: I am looking to get compensation of total of 3 full monthly rent credit. One for each time it has happened. $1550x3 towards my future billing or deposited in my personal account. Also for the issues to be fixed. It is unsanitary and damaged to upstairs can cause a collapse with so much water damage. A person who is paying full rent and has never been late with utilities and a electrical should not have to go through this stress in timeline of 6 months.

  Business Response

  Date: 09/29/2023

  Hi ******,

  I reviewed the maintenance calls to your unit & I am only seeing 1 leak reported.  I am happy to approve a rent credit, but I need further details.  You may contact me directly at ***************************** and we'll work through this issue. 

  Best, 

  *********

  Sagareus Real Estate, Owner

  Customer Answer

  Date: 10/02/2023

  Hello,
  
  
  
  I have uploaded 3 screen shots showing correspondence between me and management for 3 separate occasions where the same issue occurred within a 4 month period.
  
  
  8/20/2023 was the latest. The screenshot of the request is labeled "8:20:2023 Water Leak" and shows correspondence between the requester and management.
  
  5/26/2023 The screenshot is labeled "5:23:2023 water leak" and shows correspondence between the requester and management.
  
  4/23/2023 The screenshot is labeled "4:23:2023" and shows correspondence between the requester and management.
  
  
  
  Please review and read the screenshots uploaded. It shows the person who created the request - the date - the number of the ticket - and the original message of the request - and correspondence from management.
  
  
  

  Customer Answer

  Date: 10/09/2023

  Hello,
  
  I have added 3 screenshots showing submission of 3 different times the water leak has happened. Each screenshot shows a ticket number and correspondence from management.
  
  4/23/2023
  5/26/2023
  8/20/2023
  
  Please review screenshots carefully and read correspondence. You will see date stamps. Thank you!