Complaints

This profile includes complaints for Own A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Own A Car

  1326 S Fair Ave Yakima, WA 98901-3696

• 

  Own A Car

  PO Box 2566 Yakima, WA 98907

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/31/2024 They submitted fraud insurance paperwork which made the loan holder place a 1k fee for not having the right paperwork. I called and showed them the fraud paper work claiming i had a **************************************************************** get proper insurance. They sold me bald tires on a 2020 car and offered to fix scratched on the car but somehow it would last 3 days even though they said they would just do touch ***

  Business Response

  Date: 05/31/2025

  Hello *******, you are responsible for getting insurance on the car that you are driving. you were informed that you would need insurance, and you provided us with a copy of the insurance and everything that you were promised we did it. not sure what you are looking to get but unfortunately we will not be paying for your insurance that is not fair

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used 2016 ****** wrx from own a car on March ******. On April 6 2025 the car stopped running correctly. I understood the as is warranty so took it to a shop to be looked at on my own dime. The mechanic called and told me they refuse to do any work on it because the whole underside of the car, wheels, shocks, drivetrain, transmission block, brakes, exhaust and even under the hood belts and pullies were so rusted they were afraid if they touched anything it will just fall apart. I took pictures and went to the car lot to show them. They refuse to do anything about this. It is not safe to drive and I was driving with my children thinking it was a safe car. The mechanic told me one wrong bump and something bad can happen. I checked the Carfax report and it does not show anything about inspection being done before my purchase. I'm a first time car buyer so I didn't think of asking to look under the car for purchase. I trusted them. I gave every ***** I had saved for a down payment which was five thousand dollars. I haven't even had this car long enough for the first payment.

  Business Response

  Date: 04/10/2025

  Hello, we pre inspect all of out vehicle before them being sold. we did offer you an extended warranty which you refused purchasing knowing that you purchased a sports car. unfortunately there is nothing we can do 

   

  Thanks 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23186090
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****

  Customer Answer

  Date: 04/15/2025

  I rejected the dealerships response because the car they sold me is UNSAFE. I had to take it in to be looked at within 1 month and the shop showed me the amount of rust and damage that would never been noticed unless the cars on a lift. The parts that would be easy to see were painted over yet the paint is coming off revealing the rust. They purposely painted over it. Whenever I tried to contact the dealership I was avoided. I will attach pictures of the damage. The shop told me it is not legally safe to drive and could have ended very badly if a part came off or even worse, if in an accident because the whole frame is rusted to the point of just disintegrating.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this dealer *** explained to them right up front that I was having a hard time financing because I am a florida resident just working in ********** *** the person said we work with many credit unions and it depends on our relationship. They ended up getting me financed and I purchased the vehicle. After I agreed and told them I can put $5000 down and up to 7000 I got to the dealer to close the deal.and they said it would be 9000 down which was fine but I was not given a bill of sale and any Breakdown of what I paid and I asked for it many times. It was also included without my consent and extended warranty. I have also asked for my second key fob and was not mailed too me. I got my registration in the mail and it was registered in ********** even after I explained the whole situation with them and it had to be registered in *******. So they either made a big mistake or lied to the finance company by saying I was a ********** resident and used my washington mailing address and not my florida one. The causes many problems such as more money. In ******* it is alot less expensive since and less taxes. And now I lose my disabled parking permit due to it being linked to my licenses in *******. The dealer was very rude when I spoke with them today. To remedy this I either want it fixed and register it in ******* or give me the additional money back I didn't need to spend, i want this extended warranty canceled and money refunded from it. I want my second key fob, and I want a copy of the price and fee breakdown

  Business Response

  Date: 11/25/2024

  Hey *******, i have taken a look at your file and your credit application which you signed and submitted to us and have not seen a Florida address and no mention of a Florida address or that the car has to be registered in *******. We were given a Washington Address and that what was used by you. also before you signed and accepted the offer you were showing a breakdown off the price and what you were paying for and you accepted everything which you have signed 

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22603025
  
  I am rejecting this response because: i told your sales team up front i was having issues with financing because I am a florida resident you made a copy of my license. You are the ones who asked if I had a washington address and it was explained multiple times I am not a ********** resident. now I paid 8.3% sales tax and florida charges 6%, paid a $430 excise tax florida does not charge, now have to transfer it to ******* which will cost me money. I remember exactly because inwas in the gym when I did the application online which then you called and asked if I had a washington address to use and again I explained to 3 of ypur people I am a floroda resident and that's why I was having a hard time getting financed through ************ unions and I dont remember his name but he responded oh that all depends on the relationship.we have woth the credit unions. Granted ill give you I missed it on the paperwork but I TOLD you it had to be registered in ******* and online credit app shows florida along with the driver ******* I sent you. And the GAP.and warranty inwas.t even given the option it was said to me when ypu we.t **** financing and the payment t was $803 " gap and extended warranty are included in that payment" if inwas given the option to add it on i Would have declined as I do all my own work
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 12/11/2024

  you are more than welcome to come in and well giver you copies of your paperwork Again or you can contact us and we can send you the paperwork via email Thank you and have a great day 

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22603025
  
  I am rejecting this response because:
  When I asked for the copy of the buyers order to see what the warranty cost the man on the phone said "what do you want that for", the title application i eventually got wasn't even signed. At this point I am Just going to let the attorney general.and department of lice sing handle it. Not giving me all the paperwork at the time of sale is illegal and I tried to be nice buy when one of your guys says " what do you want that for" says it all.  And I asked you like 8 times for my 2nd key for was that ever mailed out?
  Sincerely,
  
  ******* *********

  Business Response

  Date: 06/19/2025

  I'm sorry you fell that way but that never happened we would never ask you "what you would need that for" we are always transparent and we always give copies of all paperwork, it seems like you are having buyers remorse which in that case unfortunately there is nothing we can do the title app and all paperwork is signed by you and the representative that helped you we wouldn't give you copies of paperwork not signed by you! 

  Thanks,

  Customer Answer

  Date: 06/20/2025

  Oh would never do that, I guess like the recorded phone conversation I have with your salesman telling me not to tell the finance company about some things, or the unsigned title docs, or Washington DMV telling me I should have never been given a wa title, or the letters from you going to my house in ******* probing you have had my Florida address, or the fact you cannot even pull a credit report if the address in file doesn't match up with what's in my credit report. I don't have buyers remorse, I have dealer remorse you are shady and wish I could actually do something about your illegal actions
  Complaint: 22603025
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 06/30/2025

  There is no second key for this vehicle it only came with one key 

• Initial Complaint

  Date:02/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OK well I went to the car dealership to purchase a vehicle and after many many days of going through different cars and everything we finally agreed on a 2009 mini ******, which on the test drive drove fine and on day of pick up which was like three or four days later the check engine light was on and it ran like s*** and I messaged the dealer that sold me the car as soon as I left the Carlot and told him. Hey somethings not right And he refused to even look at it or to do anything about it. He just insisted that I waited three months and then trade it back into him which in my eyes told me what the h*** and he told me I needed to set up an appointment if I wanted him to look at the car and he didnt have a date of when he can set that appointment up And pretty much just insisted that I waited three months to trade the car in for something different. Why couldnt he just trade me something then and honestly I think they sold me a lemon because like I said on the test drive it drove good and there was no check engine lights , and then three days later the check engine lights on and it runs like s*** and its leaking oil everywhere

  Business Response

  Date: 02/26/2024

  We are sorry to hear that you purchased the vehicle for $6000 that you test drove multiple times and you were notify that youre buying it as is used vehicles are sold as is, vehicle was was running in perfect condition no check engine or anything wrong with it after you took it drove it Something happened on your end what caused the check engine to Turn on, we offered you that we will be more than happy to help you resolve this, offered you a discounted rate on mechanic service to fix it but you refused

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21345284
  
  I am rejecting this response because: because I did not refuse it I asked and was told that he didnt know when he could get me in, but Im not trying to cause problems or have issues. I just want a car thats worth the money I paid because the car was not running right and I messaged the guy as soon as I left the Carlot and told him that things were wrong and he told me to wait three months and then traded in and he told me I needed to make an appointment and I showed up at the Carlot and he said he didnt know when he was going to be able to set me up an appointment  I just need a car that securely safe and doesnt oil everywhere and have a check engine light and run like s*** I told him this as soon as I left the Carlot I didnt even make it to my house yet. 
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 02/27/2024

  And I only test drove it once not multiple times! I just want to swap it out for something else i have no problem paying extra if needed

  Customer Answer

  Date: 02/27/2024

  And I didnt pay $6000 for the car. I paid 7588 ! We can resolve this problem if you would allow me to trade it in now instead of waiting 3 months 

  Business Response

  Date: 03/12/2024

  Hello, you have purchased a used vehicle that was sold as-is and you were told that you bought an as is car unfortunately there is nothing  we are able to do 

  Thank You 

  Customer Answer

  Date: 03/12/2024

   
  Complaint: 21345284
  
  I am rejecting this response because: there is still a 30 day lemon law and I contacted you guys the same day. I got the car and nothing was offered to help ********** it looked at nothing and then you guys dragged it out this long and you think its OK and Im not even the first person that had a problem. The car itself is an 08 it says it on the door sticker that its an 08 but the paperwork says 09 so should I meet you guys at the Carlot to pick up my 09 mini ****** because I had not what I picked up. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9.25.23- My husband and I came in to look for a car that we wanted to finance as a gift to our son. I ended up working with ****, who initially I thought was a salesman (he ended up letting us know that he is the sales manager). Once **** ran our credit, he said we were approved for a vehicle and showed us the one that he had chosen. It was a Red, 2019 ****** Impreza. We took it for a very short test drive (approximately 1 city block). During the test drive we were told that we needed to come back with $1000 and then we could take the car to our son. We said we would discuss and follow up when we had the money available. 9.29.23- We came back to see **** before 10am the morning of the 29th. We brought a cash down payment of $1000 as discussed. We spent the next couple of hours doing the paperwork and then were told we needed to get insurance. Since the vehicle was intended to be a gift for my son and his family, I needed them to secure insurance on the vehicle. We had to leave again and work on getting insurance before driving off of the car lot. 9.30.23- We came back to the dealership before 10am to supply a copy of the insurance card so that we could leave and bring the car to ******* to give it to our son. On the drive over to ******* we started to notice that there was a noise coming from the front right wheel. This noise was pretty consistent at any speed over 5mph. There was also a slight pull to the right. As soon as we arrived in ******* we gave our son the car and took it on a test drive. He immediately noticed not only the noise and pulling to the right hand side, but he also noticed a fair amount of body damage on the rear bumper and passenger side. We took some photos and went for a short drive. We decided that we would take it to ******************* when they opened since it was the weekend.10.04.23- I took the car to ******************* in ********, ** to see if they could determine what was causing the noise. I was told that it was an issue with the right front strut and that it could also be a wheel bearing but did not want to do a full evaluation (I was unwilling to pay for the service since I was bringing it back to ****** the next day). 10.04.23- ******** called at 8:07am to confirm the dealership had fixed the issues with the vehicle. I told them that it was not fixed yet but that I was bringing it back the following day and would let them know as soon as it was done.10.05.23- I brought the car back to your dealership from *******. I was told that they would fix the strut that day. I waited all day but it was not fixed by the time the dealership closed. I called 5 times and when I finally spoke with **** he told me that even though the vehicle was not yet fixed, he wanted me to call the bank and tell them it was fixed already. I said I was not at all comfortable with that and he said they would go ahead and fix it and let me know when it was done. I was told the next day that it was still not fixed but again, they wanted me to call the bank and inform them it was already repaired (yet it was not available for me to pick up). I was told the part was ordered though. For 3 days I kept being told it would be ready and it never was. At this point it was getting very uncomfortable. I was not at all comfortable telling the bank it was fixed considering every day I was being told it would be done and the day would come and go and we still did not have the car back.I told the bank exactly that. I would be more than happy to confirm it was fixed once it was fixed, you all would not fix it though. I spoke with **** about what the next steps were and did not get a clear answer. When I spoke with the bank and asked about my deposit, they said they never requested a down payment. At this point I was even more confused.I went into the location and was told to call the manager. I called the manager and was told to call the salesperson. No one will help me to resolve this. I sent two emails with no response.

  Business Response

  Date: 02/28/2024

  Hello we are very sorry to hear about your experience but when you driver the car for almost a month and add more than a thousand miles on the car and breach contract there is nothing we can do to help. 

  Thank you and have a good day 

• Initial Complaint

  Date:09/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I came to this business on 8/24/2023 to trade in a vehicle and be a cosigner for another vehicle that would be under my nephew's girlfriend name, everything went well I put 7k down all paper work was signed we were told my nephew's girlfriend credit score was at the 600 **** took the vehicle and they kept mine. On 9/05/2023 I received a call from a sales person from that business name ****** stating that my nephew's girlfriend credit score was way too low in the 400 **** therefore I would need to signed a different loan souly on my name that nothing would change same payment, same interest rate. I went sign the papers thinking it was no big deal just a name change but came to find out comparing the previous paperwork my inters rate was hire and payments were higher too, I called that sales person and asked why it was different when he had told me everything would stay the same that guy said hold on let me check and hung up on me and would not answer my calls anymore. Therefore I'm seeking guidance on how to proceed to get a solution to this issue please, I need help desperately. Thank you!

  Business Response

  Date: 02/28/2024

  Hello we are sorry to hear about your experience you came in mentioning that you would like to trade in your car that was only under your name and you mentioned that you wanted to build your nephew's credit by adding him on the application but unfortunately the bank declined the application and we have no control over the interest rate the bank is the one who decides the rates. there was nothing that we could do. 

  thank you and have a good day! 

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30th 2023 I went to "Own a car" to sign the papers and buy a car. *******, one of the owners of the place did all the paper work where he include the price and the interest to be paid. we also signed a agreement where his company promised to fix the scratches that the *** had, and they compromise to do a interior detailing too. On August 17th I went to pick up the car and I notice that they use a different color to paint the back bumper, we talk to them and ask them to fixed and detail the vehicle since it was not done either. They told us that the vehicle belongs to us now and they will not fix it.

  Business Response

  Date: 02/28/2024

  Hello we have completed everything that we promised to fix we took care of the bomber and detailed the *** like we promised and you still was not happy. i have attached a copy of the buyers guide stating that you purchased the *** As-Is.

  Thank you and have a great day 

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the car has promised me the card that I wanted to be available after two payments they received the two payments I came all the way from Western ********** Navajo totally declined at changing the car this is a lemon they did not know plane had I wanted this car it was a delivery thing that they did and they promised that I would not be held to this car now and then they changed everything they changed the amount of the car they promised to fix the car they promised reimbursement they have not done any such things and they are trying to get $44,000 out of me for a car that I never wanted

  Business Response

  Date: 02/28/2024

  Hello *******, we are sorry to hear about your experience. but there is nothing that we could do. we can help you trade in the car but we can not just exchange it for a another car with out paying the difference from your car you purchased the car knowing you are buying and signed willingly. 

  Thank you and have a good day 

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Traded in my car and purchased a truck from Own a Car on ****** in Dec 2, 2022. Went into Own a car and talked with finance on Dec 19, 22 about why my car hasn't been paid off. I was told that accounts receivable was new and that another person with the same lady name also purchased a vehicle within a week or two of me and that she got the accounts mixed up, that my car would be paid off within the next 4 or 5 days. Called on the 30th in the morning. Finance was not in at the time, left a message for a return call. Called back at 3 pm, talked with finance who then said accounts was not available. Was told they would call me back that day. No call. Wednesday I call again and I am promised that payment would be sent out Thursday morning over night. Thursday evening I get a call saying that they are trying to get pay off amount but they need my account number. I have made 2 payments on my car since purchasing the truck. They are telling me that the check is made out to me because they don't have bank information from registration but they can't give me the check because I have a loan with a company. I am once again going in the morning to take in my paper work and try to get this resolved but I don't feel that I will be able to.

  Customer Answer

  Date: 01/06/2023

  Went back in today to try to and finalize pay off on my car. ***** is wanting a 10 day party off amount, even though I have already made 2 payments from the date of sale on the truck. I took in my sales contract and died her the amount that Own A Car said they would be paying and she stated that she does not have that information. It is in the same contract. Submitting a photo. This is in reference to previous complaint #********

  Business Response

  Date: 02/28/2024

  Hello we are sorry about the confusion but when you trade in a car we legally have a 10 days payoff but in your situation when you are past due on your payment and we had to pay an extra $579 to complete the payoff even though we didn't have to but we still did because we care about our customers and our customer service. thank you and have a great day!