We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Property Management

Jevons Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** *******for repairing a leaking shower that was reported to maintenance in 2023 but never addressed. Contrary to what we were told, the deposit was not applied to any of these fees, and we were billed an additional $1,041.07 for repairs and cleaning, despite the professional cleaning service we hired and informed the apartment managers about.The apartment was only listed for rent on January 15, 2025. We agree with the charges of $123.36 for water and sewer and $773.00 for January rent, totaling $896.36. However, we contest the additional $1,814.07, which includes the disputed cleaning and repair fees. These repairs were never addressed during our tenancy despite being reported. The bill also includes charges for February rent. Their billing system does not allow partial payments, making it impossible to pay only the agreed-upon charges without settling the entire amount. I agree to pay for February, March and April but only during those months that the apartment doesnt rent.

    Business Response

    Date: 01/24/2025

    Please contact ****** at ***************************************************************** or ************** for assistance.

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have put in 5 maintenance requests starting March 8 and nothing has been done. The front door has a code that they will not give me on a 10 second auto lock and *** told them repeatedly that Im uncomfortable that someone has access to the house and I dont have that access. They stated they would install a wifi coax cable as it was remodeled without one and have refused to do so. A closet door was not properly installed and I have sent numerous photos showing the missing hardware and it fell on me- still not fixed. Further, two cabinets in the kitchen came loose through regular use and improper installation and are now sitting on the floor and have not been fixed. I behave putting in work orders March 8 and moved in Feb 15. They also sent a utility bill that charged electricity for shared spaces and I asked for a detailed breakdown as we do not have shared spaces and have not received a detailed breakdown as requested. Ive been extremely reasonable but this is getting out of hand

    Business Response

    Date: 05/29/2024

    You can call our office at ************ anytime for assistance.

  • Initial Complaint

    Date:03/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business will not answer calls or return calls. Will not respond to email.

    Business Response

    Date: 03/24/2024

    You can call us at ************************ at any time.

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was renting on my Old apartment and I brake my contract I know my Responsibilitys but You guys Are Over charging about the Cleaning thinks I pay a Company to clean My Carpet and Still you guys Charge me for cleaning and I have the Pictures from how I leave the apartment.And You guys say I leave something in the apartment and I dont leave anything

    Business Response

    Date: 11/10/2023

    Please contact ************************* at *************************************** or ************ so that she can assist you.

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jevons Property Management listed an apartment on a apartment listing app with photos attached to the advertisement. The photos intentionally misrepresented everything about the actual apartment listing. The photos displayed the apartment as being somewhere else entirely (if you look at what is outside the window), as well as the size of the fixtures in the apartment and the overall quality of the apartment (apartment was infested with vermin, appliances were in a state of severe disrepair and werent new as displayed, etc.). The management company then requested that I pay an application fee for the property. I applied and was immediately approved. I was working 14 hours a day, six days a week and did not have the time to visit the property first. I relied on the photos. Nonetheless, a $59 fee was charged to my card for the application I submitted. I only submitted the application because of the photos that were intentionally misleading. If you look at the photos, photoshop an/or another program has been used to distort the frame of the image such that the items in the apartment appear larger/longer. Attached is a photo of the bathroom, which is intentionally displayed as being much larger. The advertisement claimed that the unit had been newly remodeled. That is not what I encountered when I got to the apartment for the self-guided viewing. The apartment was much, much smaller than what was pictured, and there were large roaches strewn about the floor and appliances. The washer and dryer were in a disgusting state of disrepair. The stove was rusted and unusable. The refrigerator was filthy. None of the appliances were new and/or in usable condition. The apartment was not as pictured at all. It became clear that the listing was intentional fraud and that the photos were an attempt to gain funds from application fees while the realtor waited for someone dumb enough to rent the property after viewing it. I requested a refund, but the company refused.

    Business Response

    Date: 03/29/2023

    Application fees are paid to a 3rd party to perform a background check and are not refundable. 

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

    Business Response

    Date: 03/17/2023

    Please contact us so we can help you. ********************************** or ************.

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 19489916

    I am rejecting this response because: I want this discussion to be documented in the BBB, so please respond in this thread promptly.

    Sincerely,

    *************************************mpany. Got charged despite stating multiple times before move out that I require to be present on a move out inspection and again got ignored. Got charged for lawn maintenance after move out, the apartment does not have a lawn and has only dirt not even a paved path to the apartment. Maintenance team is incompetent, when asked to fix the fireballs coming from my stove got a response "you can go to the hardware shop and get some epoxy and do it yourself". When asked to install new appliances been denied by the landlord.

    Business Response

    Date: 03/06/2023

    Please contact ******* at ************ or ********************************** to assist you.

    Business Response

    Date: 03/15/2023

    We are happy to help at any time. Just give us a call whenever you like.

    Customer Answer

    Date: 03/06/2023

     
    Complaint: 19489916

    I am rejecting this response because:

    I will not go through your horrible costumer service that does not resolve anything by the end of it. ******* was the one who blatantly ignored me for 3 months and then without closing my complaint case with a resolution, my case was directed to the collectors.

    Sincerely,

    *************************************

    Business Response

    Date: 03/29/2023

    We are happy to assist. Please contact ******* at ************ or ***********************************

    Customer Answer

    Date: 04/04/2023

     
    Complaint: 19489916

    I am rejecting this response because: As i mentioned before, I do not want to contact anyone. Please kindly respond in this thread.

    Sincerely,

    *************************************

    Business Response

    Date: 04/17/2023

    We are happy to assist anytime you wish. Please contact ******* at ************ or ***********************************

    Customer Answer

    Date: 04/21/2023

     
    Complaint: 19489916

    I am rejecting this response because:

    You fail to comply with my terms, yet you are allowed to respond like you do, time after time. You will contact me directly, through BBB and try to resolve this issue through the BBB, I do not and will not accept any other response, and will continue to reject your response until you comply with my terms.


    Sincerely,

    *************************************

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    dispute these damages. The Residential Landlord-Tenant Act states that the tenants are not liable for certain things, such as normal wear and tear, damage caused by third parties, damage that existed when I moved in, or unreasonable charges. We also vacated the premises on 12/27/23. As per RCW 59.18.280 (2) requires a written notice within the statutory period. Jevons property management is attempting to evade the law by providing such communique requiring estimates as a basis for retaining my deposit. Jevons continues to fail to communicate via phone or email to inform me of accurate billing. I have been told that the will provide accurate and correct invoices that i have yet to receive. At this point I am asking for the immediate return of my security deposit of $2615.

    Business Response

    Date: 02/16/2023

    Please contact ******* at ************ or ********************************** as she can assist you.

     

Jevons Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.