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Business Profile

Auto Wrecking

Ar1 Auto Wrecking

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Wrecking.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    AR1;Sold defective transfer case to me. In order to refund my money, the company demanded the defective part back that was under warranty. I complied. In order to get my truck fixed a second time I need them to return the part they took off my truck since they demanded the defective part returned . They have acknowledged receipt of my portion returned. 9 days ago. Currently they have refused to ship my part to me or an equivalent part. They claim it is packed and waiting but acknowledged it has not left their business. From first transaction when they received my money in December until now it has been more than 2 months.

    Business Response

    Date: 02/16/2024

    PART WAS SHIPPED OUT TO CUSTOMER.

    Customer Answer

    Date: 02/17/2024

     
    Complaint: 21171375

    I am rejecting this response because:  No action has been taken.  I will need to push this higher.

    Sincerely,

    ***********************************

  • Initial Complaint

    Date:10/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a motor from *************** paid **** 48 and ********** got the motor from AR 1 auto parts Had ***** delivered to ************* and motor had water and corrosion inside it sticks etc. dirt try to get a refund ********** gave me a full refund for $652.48 and told me to dispute the **** that ************** I have called ************** ********** to make a deal never worked out they sold me a bad motor wanted me to send it back to them for $388.83 out of my pocket for their bad motor I offered to pay a core charge For $220 and I would get rid of the motor for them which I dont think it was a good deal but it was way out they sold me a bad motor and since I live across the country theyre going to get away with it not right

    Business Response

    Date: 11/02/2023

    The engine was ordered by ********** on May 23, 2023. Our return policy is 30 days for any part, we do not do refunds after 30 days as stated on our invoice. With that being said we would also require the part to be returned to process a refund. It was not until the end of July that the customer decided that the motor was not something he was able to work with, exceeding our 30 day return policy. We were working with the customer on getting our motor back to make an exception to our policy, but the customer decided on doing a chargeback instead. At this point the part had still not been returned. ********** was aware of our policies to begin with, but it had already exceeded the time we were making the exception for in this case. We tried our best to work with the customer, but the timeframe was exceeded beyond the 30 days.

    Customer Answer

    Date: 11/08/2023

    For one I have documentation stating theres a four month warranty on the motor which was in the timeline number two I called resolve the matter with AR one and ********** Again the back-and-forth stuff stamp protocol just a bunch of c*** number three never got a confirmation for return motor which was a cost of $400 to ship back which I feel is their responsibility according to my paperwork 100% refundable again and number  4 who Authorized  ************** to charge my credit card I never authorized it I know it wasnt me How did that happen Id like to know again it wasnt me

    Customer Answer

    Date: 11/08/2023

     Number one there was a four month warranty on my documentation on this motor which gave me plenty of time for the return number two I try to resolve the  return of the motor with AR1 and. ********** End it was more back-and-forth stamp protocol wrong procedure on in on just a bunch of c*** number three never got a return confirmation to ship back the motor of course would cost $400 to ship back according to my paperwork 100% refundable  four month warranty number four who gave authorization for AR1 to charge my credit card I never authorized. AR1To charge my credit card I never talk to anyone never signed anything Id like to know how that happened I know it wasnt me

    Business Response

    Date: 12/05/2023

    We use a secure payment link called Podium. We never ask customers for card information for payments. We also can not see any of the payment information. The payment will not go through unless the customer inputs all the correct billing information for the card. We sent ***** a payment link we did not force the customer to click the link and make the payment. We do not offer 4 month warranties, our free warranty is 101 days for all parts. If the customer would like to pay for an extended warranty they are for 1-2 years. As I mentioned previously, we did not refuse to do a refund. We just needed our part back before proceeding, we even did it out of courtesy because our policy for refunds is only 30 days. The customer agreed at first and then decided he was going to do a chargeback.

    Customer Answer

    Date: 12/05/2023

      Why cant AR one autos make it right pick up the motor the bad motor refund my account. That would be the right thing to do the motor still in my garage. On its ************** cut the c*** just pick it up. I mean this back-and-forth stuff really they sold me a boat anchor and I dont have a boat. Im an honest man if the motor was good, it wouldve been in the car but its not. There should be no excuses. This is crazy. Come on guys just do the right thing pick up the motor and give me a credit. Im not the bad guy here.

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought tires on February 1 2023 went back a week later to get the tires and was told that they needed an extra 30 dollars. I said no I already paid for them I just want to pick them up. Long story short I refused to pay more money than I was already charged. Now 25 days later I am still waiting for my refund. They will not refund my card what they charged me

    Business Response

    Date: 03/20/2023

    Good morning. This issue was resolved last month 02/23/23. Tires they purchased were worth more, they did not want to pay the different and they got their full refund. 

Ar1 Auto Wrecking is NOT a BBB Accredited Business.

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