Business ProfileforNW Prokleen

Proceed with caution... unless you want water IN THE HOUSE. I hired NW ProKleen on May to a clean the moss off of my 15 year-old cedar shingle roof and apply an oil treatment to extend its lifespan. I had to contact a number of different companies because apparently most companies don't specialize in these cedar roofs... I guess I should have kept calling :(. Long story short, the NW Prokleen team used a pressure washer and blasted a bunch of shingles off my roof and got water into my house in 5 different places. I'm not sure if they created "holes" or just blasted water up into the ridge cap vent, but either way dirty water was streaming into my house. Some areas were limited to just a steady drip, but behind my TV of all places there was a cascade of dirty water running down the wall. Fortunately we spotted it relatively early and there was no major interior damage, we were able to use Resolve to save the area rug and the couch that got hit with brown water, and I was able to mop up the large amount of water by the TV before it soaked into my floors. Had I not been home, the damage would have been much, much worse. But now I have a partially clean roof that may or may not actually keep water out... So I had to go find another company to come in do emergency repairs before the next rain. I understand that mistakes happen, so I contacted NW ProKleen immediately and asked for a proposal from them to fix the problems they had created. When I received no substantive response from them for a week, I told them I would not be paying a dime for their botched "cleaning" and requested that they compensate me for the isntallation of one bundle of shingles to replace the ones that they blew off to make me "whole". Their reply was that they would not cover any repairs and they wanted me to pay a reduced amount for the cleaning, And then they blamed me for stopping the cleaning in progress once we discovered water in the house. I judge a company by how they treat their customers when something goes wrong, and unfortunately these guys don't have a clue. Hire them at your own risk. Maybe you'll get luckier than I did. They seem like genuinely nice people. And oh yeah, the bleach substance they applied killed all the plants around the perimeter of the house when it was pressure-washed off the roof. Here is a description of the service from their own invoice: "Roof cleaning - Softwash roof cleaning - Cedar Roof: Safely clean grime and debris from your roof with our specialized cleaning method. Improves the look of your home and the life of your roof. Moss will be killed and left for Mother Nature to wash away in a matter of months." I wouldn't call this "soft", "safe", or "specialized".