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Business Profile

Plant Nursery

Plants4home, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 10 annuals/perennials from Plants4home for a total of $123.90 + $20.95 shipping, total of $144.85 on April 19, 2023. (Order number ******). It is now May 9, 2023 and I have heard nothing from them besides the fact that they received my payment. On May 8, 2023, I sent a email asking for shipping date estimate and received no response. This evening , May 9, I tried to call a customer service number - ************ and got a generic answering machine message. I then did a ****** search and found that this company received an F rating on the BBB and also read many reviews with the same issues that I had in not receiving plants that were paid for. To resolve the issue with this company, I would like a full refund.

    Business Response

    Date: 05/24/2023

    Complaint was resolved through direct communication with customer.  

    Customer Answer

    Date: 05/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/12/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 houseplants online from this company on January 16. It is now March 11 and I haven't been able to contact them to find out the status of my order. I have asked for a refund and haven't received any communication.I paid $58.61 for the plants ($15.95 of that total was shipping fees). My order number is ******.

    Business Response

    Date: 03/29/2023

    Resolving the complaint though direct communication with the customer.

    Customer Answer

    Date: 04/06/2023

    Sorry I missed the window to respond to this, I am satisfied with the response from this company for complaint #******** 

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a varigated Dogwood from this company last June. I was charged $39.99 on my credit card on June 18, 2022.I never received the plant. I contacted the company via email 3 times between October and November and have not received a response from them.I no longer have the order number but I have the credit card statement and 2 of the emails I sent, one in October and one in November.I have also called them and left a few messages but again, there is no response.

    Business Response

    Date: 03/11/2023

    Resolving complaint though direct communication with the customer.  

    Customer Answer

    Date: 03/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:09/15/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Purple Climatis plant on July 3rd 2022. From Plants for home. They took my payment out of my checking acct same day.Than I never rcvd plant. I tried contacting them.3 times and got an automated return message from Zen desk. Whatever that is. I never rcvd anything. I had ordered this for a friend. And I ended up having to order from someone someone else.and now I am out double the money. At this point Now I want a full refund. You just don't do business this way. I am very disappointed.Plants4home will never get my business again.

    Business Response

    Date: 03/23/2025

    This matter was resolved directly with the customer in 2022 with a full refund issued. We regret that our BBB record was not updated at the time. Since then, weve improved our order fulfillment and communication systems to ensure a better experience for all customers moving forward.

    Customer Answer

    Date: 03/24/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

Plants4home, LLC is NOT a BBB Accredited Business.

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