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Business Profile

Retail Wine

Nocking Point Wines

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered wine off this website , checked in to see how long shipping will take which I get can take some time anyways I get the same automatic response due to record cold weather they have a shipping hold now mind you this is for Valentines Day for my wife , no indication of a shipping hold was listed on their website it was misleading which I find to be false advertising , I cant reach anyone numbers dont work emails automated, I want my wine or a refund and or both weather in Washington my guy is a low of 30 high of ***** all week I find it irresponsible of the company to not have listed on their website about a shipping hold , also find it irresponsible nobody has reached out but a auto email

  • Initial Complaint

    Date:11/20/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order a month ago and have emailed twice now about it. It has not shipped. I have had no communication with the winery. They just ignore you and take your money but dont send you the product you paid for! The only reply I have gotten is an automated email reply to both emails saying the exact same thing we are a small business and doing the best we can. So odd they cry small business but keep doing celebrity endorsements and instead of closing the website they just accept more orders than cannot fulfill? Odd indeed.

  • Initial Complaint

    Date:11/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 10/14, its not 11/19 and there has been no movement in the order. *** requested a refund which they said they cannot manage because of their team. They said the order would ship on 11/8 and I still have not received my order or any additional updates from this company.

  • Initial Complaint

    Date:01/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 25 and they attempted to ship my order but it was damaged. I have not received any email or follow up for help.

  • Initial Complaint

    Date:10/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have been Nocking Point wine club members since it began. Over the last year, orders have been arriving late. In addition, we never received our September box. When I inquired, I received a form email that stated all shipments were on hold due to extreme temperatures.They are still selling wine on their website with no notice anywhere about shipping issues. In addition, we ordered their wine fir ******* early in the summer which was delivered.If shipments cant restart, we want to cancel our membership.

    Business Response

    Date: 11/03/2022

    We have recently moved from one customer service platform to a new one. We've lost a few emails as we merged the customer service emails from one platform to the other. There shouldn't be any problems moving forward, we'll be able to answer reply to these emails quickly. 

    Thank you! 

  • Initial Complaint

    Date:09/25/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 8/4/22. I was charged for the order. I still havent received the order and I have tried to contact customer service. I emailed 8/25, 9/4, & 9/7. I have not received a response from my inquiries. Then on 9/1/22 they charged me for my quarterly subscription. I still havent received that order. *********** is about an hour from where I live. I received a blanket email on 9/12/22 stating they couldnt ship because of extreme heat in the area. It hasnt been extreme heat for weeks. Im extremely frustrated that no one has responded to my inquiries. I need to cancel my quarterly subscription. Which I sent an email about which is their policy. Since I havent received any products nor been contacted by anyone from Nocking Point, I would like my money back from the order on 8/4 and 9/1.

    Business Response

    Date: 11/15/2022

    The customer was not home when ***** attempted delivery. Also ***** attempted to deliver multiple times and also contacted this person but they did not reply to *****. Ultimately the order was returned back to our fulfillment center. We do have the order if the customer would like to have it shipped. Thank you! 

     

    Also please check the history on the delivery, the customer refused the order. 

    Customer Answer

    Date: 11/20/2022

     
    Complaint: 18127533

    I am rejecting this response because:

    I received an email from BBB on 10/18/22 stating that my case had been closed because Nocking Point had not responded to the BBB in a timely manner to the complaint I made on 9/26/22. My orders were not preorders and were definitely not fulfilled in a timely manner either. The first order was on Aug 4 and the second was 9/1/22. Two and half months later for one and one and a half months later for the other is not acceptable. Per my BBB complaint, since I had not received any response from my emails/DMs/Tweet to Nocking Point and had not received the products, I wanted my orders cancelled. Its upsetting to know that they clearly had received either the BBB complaint and/or my emails because I did receive an email that my quarterly subscription was cancelled but failed to respond to me and to the BBB about cancelling my orders but tried to send them to me. Many issues would have been resolved had I received ANY kind of ***************** I leave ********************** a very upset customer for over 7 years. Im not sure what changed but it is very discouraging. 

    Sincerely,

    *******************************

    Business Response

    Date: 01/11/2023

    To whom it may concern, this order had been returned to our warehouse due to 3 failed attempts by *****. Also the customer has been refunded for this order. I believe this complaint should be closed. Thank you. 

    Customer Answer

    Date: 01/27/2023

    *************** to the email I received regarding Nocking Points response. 

    Per many attempts to contact the company and not receiving ANY responses nor products MONTHS after ordering and having the money charged to my credit card, I went to my credit card and disputed the charge. It looks like Nocking Point responded (over a month later at the cut off point) to my credit card company. The credit card company refunded my charges. I cannot tell from my end if the charges will added again because of Nocking Points response.

    I will be happy to considered this complaint closed IF my refund that the credit card company issued is left alone. 

    Thank you,
    **************************;

  • Initial Complaint

    Date:09/01/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had a quarterly wine club subscription with this company for more than a year. I have been trying to cancel my subscription with this company since June 2022 but have not received a response. The cancellation policy states that cancellation can only be done 14 days prior to a shipment so I sent my emails well before that. My next shipment after my first email was 9/1/2022. I emailed on 6/14/2022, 6/20/2022, and 7/5/2022 so that I wouldnt get billed for the next shipment. I received no response regarding my request and was billed again on 9/1/2022. I would like to get a refund for this shipment 9/1/2022 and cancel all future shipments. I was hoping someone would respond to my emails but I have received no acknowledgment from anyone. It looks like a recurring problem with this company so I am filing this complaint before I get charged again in 3 months.

  • Initial Complaint

    Date:09/01/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 14, 2022, I contacted the company to inquire about the wine club order for which I had been charged that had still not arrived after 4 weeks. No response from the company. I followed up on June 22, 2022, and still no response. I sent a wine club cancellation request to the company on June 23, 2022, per their online FAQs for requesting a cancelation (cancel any time policy). No response from them. I emailed them on July 4, 2022. No response. I located them on Instagram and sent them a message on Instagram letting them know I was not receiving good customer service. I did receive a response that asked for the email associated with my account. I gave it to them and asked that they cancel my wind club subscription. The message showed "seen" but I never received a reply. I assumed they had taken care of it since I knew that they had seen the message on Instagram however on the morning of Sept. 1, 2022 (today) I received an email from the company thanking me for my wine club purchase and got an alert on my credit card that I had been charged. I find this fraudulent since I requested cancellation multiple times. I am filing this complaint because I believe the company is practicing fraud by not complying with their cancel any time policy by ignoring the customer. There is no phone number either for me to be able to speak directly to the company.

    Customer Answer

    Date: 09/22/2022

    I received a cancelation email from Nocking Point wine. I had to cancel payment on my credit card and file a complaint with my bank to block them from billing my credit card. I believe that is the reason I received an email. I still think they are a fraudulent company who will continue to dubious business practices.

     

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift for someone else for the monthly wine subscription where 2 bottles/month are sent. With the drop down menu, i selected 12 so that this would occur for 12 months. The receiver of the gift indicated to me that they received 12 bottles the first shipment. I emailed the customer support (only email is provided, no phone number on company website. Phone number on my credit card transactions does NOT go through at all with busy signal). No one has replied to my inquiry from July 21 nor three follow up emails. I have since been charged for another month and this shipment shows 24 bottles being sent. I understand there is a 14 day cancellation however the ordering was misleading since it did not indicate the drop down menu was for # months or # bottles (it indicated 2/month on the website so why would only 12 bottles be sent the first shipment and not 24 based on 2/month. But then second shipment shows 24 bottles being sent?). The delay in their customer service and website ordering has lead to an additional recurring charge for month of august and i have no communication back from company this has been cancelled. How can a consumer cancel and get assistance if noone replies

    Business Response

    Date: 08/19/2022

    The membership has been cancelled. Thank you! 

    Customer Answer

    Date: 08/23/2022

     
    Complaint: 17717419

    I am rejecting this response because:

    - I see now that 36 bottles were shipped in August (two separate shipments) to the gift recipient and was charged an additional amount ($701.35) for month of August. The response to the complaint did not address my original inquiry in July email.  My intention was the monthly membership of 2 bottles per month for 12 months.  12 bottles were sent in July (all the same bottle- no variety). This was not the intention per my email back in July.  24 bottles total was intention for one total payment.  Now i was charged double where an additional 12 bottles were sent in august plus 24 bottles.   Again, this could have been resolved before being charged again if customer service resolved my inquiry timely. Please advise how to resolve shipment of 24 extra bottles and issue refund.

    Sincerely,

    *******************

Nocking Point Wines is NOT a BBB Accredited Business.

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