Business ProfileforUptown Yoga Partners LLC

Beginning this spring once my original 10-class pack was used up, I started having issues with billing. I attempted to buy a new class pack and couldn't do so online, nor could I update my credit card. I had to go into the studio, which I did, and I bought a new set of class packs. All seemed well, the classes appeared in my account, and I went to the studio twice. Then all of a sudden the classes disappeared and I started getting late fine notices for "issues with my subscription." I'd never had a monthly subscription, so I was confused and went in to chat with someone. They cancelled the late charge, but couldn't figure it out and said that "sometimes the system does this," and that I should wait and see if it resolved. About a week later, I was doing some investigating and realized that I'd never been charged for the class pack, so I went back in to the studio and bought a new class pack. At this point, I paid with a WellsFargo debit card (screenshot below) and got a receipt sent to my account. A bit later when I logged into my account and attempted to book a class, I was unable to because there were no class credits in my account. I have, by now, been into the studio in-person SEVEN times to try to resolve this, and nothing has been fixed. I was told the credits are in my account but I can't see them and have to call in to book. I said this was non-optimal since their studio isn't staffed full-time during the day, but only right around when classes happen. I was told someone would attempt to fix it and reach back out to me, which never yet has happened; every time I want to take action on this, I have to take time to go in myself. No one in the studio would refund my credits, so I had to issue a refund through WellsFargo. I have kept getting late fee notices all summer, and have a record of this via email. Today, I called their billing department (which is run through ZenDesk) and was told that I have to pay $25 because of the claim via WellsFargo.