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Find a Location

Herema's Tree Service & Home Improvement has 1 locations, listed below.

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    Business ProfileforHerema's Tree Service & Home Improvement

    Tree Service

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1900 NE Village Green Dr, Vancouver, WA 98684
    BBB File Opened:
    10/7/2020

    Industry Tip

    BBB Tip: How to hire a reputable arborist or tree service company

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    In May of 2021, we hired Herema's to remove a tree from our property. This was done without incident. We got to discussing other potential services with the owner and agreed to have some fencing and deck work completed at a total price of $9000. We gave an initial deposit 50% deposit so that materials could be purchased. Work began on the fence and the owner asked for an additional $3500 to finish purchasing materials and make payments to workers for the work that had been done. Several weeks went by with little contact and no work happening. Finally on July 9th, 2021 the owner agreed to refund us the money less expenses for the work that had been completed for a refund of $6000. After many excuses of him not being able to get money to us - issues with the bank, sick, Covid shot, traveling, we finally saw him on 07/23/2021. he was only able to give us $1500 at that time. he had a conversation with my husband, stating he felt bad about the whole situation and was going to give us back the full $8000. We have this conversation on video. To date we have received the following payments: 07/23 $1500, 08/18 $1000, 09/02 $1000, 09/16 $1000, 11/17 $1000, 01/28/22 $750 for a total of $6250 returned. We have reached out to the owner multiple times with his last reply on 04/07/2022. We would like the remaining $1750 returned to us as promised.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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