Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A rep reached out to me last Sept to install Solar on my house. Their roofing contractor was supposed to redo my roof but never did. They were supposed to find a replacement contractor, never did. No work was ever started but today I got a bill for just under $15,000!

  

  Business Response

  Date: 07/24/2023

  Nationwide Solar has been attempting to reach the customer for at least 75 days and has gotten no response back. We have sent many texts, as well as left voicemails after attempting to contact them via phone call. 
  If a customer is not responsive for a minimum of 30+ days, it is assumed that the customer has abandoned the project and they will be sent an itemized cancellation invoice. We have been trying to reach the customer to discuss roofing options in order to continue their solar project, but have had zero response.
  

  Customer Answer

  Date: 08/01/2023

  Hi there,

  I apologize for the delay getting back you, I was out of town. 
  

  in regards to their response, I told them in January that I didnt have a contractor. I was told by **** that he would find a contractor and call me in a weekly basis until it was resolved. I received a weird random text message from someone asking for my contractors information in March to which I didnt respond, my dog had just passed away and I wasnt in the mood to deal with someone i had no idea who they were or why they were asking for a contractor after I stated I didnt have one I did not receive any phone calls until the one stating the final bill was emailed to me. There were a few scattered text messages asking for my contractors info but again, I didnt have one. They were supposed to find one that would work in their financial regulations. 

  

  Business Response

  Date: 08/11/2023

  In our texts to the customer, we make sure to specify that we are Nationwide Solar, list our contact information, as well as who from the organization is reaching out. We have sent the customer texts on the following dates and never received a response back:
  4/20/2023
  5/26/2023
  6/9/2023
  6/16/2023
  6/22/2023
  7/20/2023

  
  Nationwide Solar has also attempted to make contact with the customer via phone call and left voicemails on the following dates:
  5/9/2023
  5/26/2023
  5/30/2023
  6/16/2023
  7/12/2023

  
  Since reasonable efforts were shown to make contact with the customer to discuss the status of the ********************** project and no contact was able to be made with them for over 30+ days, it was considered abandonment of the project on the customers behalf, therefore, they were sent a cancellation invoice. Even after the invoice has been sent, the customer STILL has neglected to reach out to Nationwide Solar to discuss the project, or ask why they have been invoiced.
  If the customer wants to continue with the project, the invoice will be voided and their account may be reopened.
  

  
  

• Initial Complaint

  Date:07/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had solar panels installed last September. Before the installation, we were given a drawing with placement for the solar panels. However, when the installation was completed, they had not placed ANY panels on the front of the roof (that would get the afternoon/evening sun). On the sketch we received, there were supposed to be panels on the front portion of our roof as well. So, instead of capturing solar power for the entire day, we are getting it for approximately 2/3 of the day. We feel very mislead and would really like Nationwide Solar to finish the job. I would not recommend anyone use this company. We paid for it, but didnt get what we deserve.

  

  Business Response

  Date: 07/17/2023

  During the installation of solar panels, sometimes crews are required to make changes while on-site to complete the project. In this situation, all panels needed to be moved to the back portion of the home. On 1/28/2023 To assist with the customers frustrations, we offered to install 4 more panels on the customers roof free of charge, but our offer was declined.
  

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About a year ago I had a meeting with a Nationwide Solar sales rep. ** talked about the advantages of putting solar panels on my house. ** came to an agreement (of about $36,000 for the job) and I signed the contract to have the work done. They had an inspector come out and inspect my roof and said it was good to go for the installation. A few months later the installers came out and put a pallet of solar panels in the middle of my driveway. They went up on the roof and said they could not do the work because my roof had too many layers of shingles. They left the pallet in the driveway and left. I was later called by their sales rep and was told that they had a company that would do the work. I called them and was told that it would cost another $3,6000. I called the solar company back and asked why they had inspected the roof and said it was good now I am being asked to pay more for repairs they said was good. I told them I did not feel good about their business and was canceling the job. It took another month to get the pallet out of my driveway. Now a year later I get a bill for $8,035, marked second notice, but this is the first time I have seen it. I have told this company that I feel they use a bait-and-switch method to do business. As you can see on the bill, I am being charged an extra $2,375 for a bank fee I did not know I owed. I should not have any of these fees if they would have inspected my roof right in the first place and I would have stopped the job there.

  

  Business Response

  Date: 06/29/2023

  The solar representative that is being referenced in the complaint was not a representative of Nationwide Solar, they were with USA Clean Energy Association. 
  There is no record of a roof inspection being done for this solar project. The state of *********** code states Asphalt shingles shall be used only on roof slopes of two units vertical in 12 units horizontal or greater.. Once on site for the installation and on the roof, when the crew realized there were five units vertical (5-layers of shingles), the home needed modifications (a re-roof) in order to be completed/pass inspection code.
  The roof bid received and presented to the customer was $16,000, not $36,000.
  We always urge our distributors to pick material up as soon as possible, however, we are not in control of their pickup/drop off times.
  As stated in our contract that the customer signed in section ****, if a customer chooses to cancel the project, they are responsible for Ten Percent (10%) of Contract Price, plus all Contractor Expenses incurred on the Project as of the date we receive your notice of cancellation.. The first invoice sent to the customer was on March 30th, 2023.

  Customer Answer

  Date: 06/29/2023

   
  Complaint: 20219811
  
  I am rejecting this response because:

  First of all, the FIRST bill I received was on 6/21/2023 (the one I attached to my complaint) which told me that it was my second notice. I have no record of a first notice from 3/30/2023, so I tried to contact the person they listed to call if I had any questions about this notice. The person listed (******************************* @ ********************) did not answer, but a secretary did, who told me that **** would return my call as soon as he can. It has been 2 weeks since I made that call and no return call was made to me. One of my questions was why did it take this company almost a year since they canceled the work (when I could not do the re-roof in order to install the solar panels) to send me a bill, especially when some of the fees involve interest of the cancellation. Even if they gave me a notice on 3/30/2023, that would be 8 months since the cancellation, and the Bank Cancel Fee per month interest charge 1.5% Cancellation of project per month has a rate of $237.46. Therefore, I was wondering why it took so long to receive this bill listing the charges that I would have to pay.

  
  Second of all, I was told that they would send someone to inspect the roof in order to approve the solar project and get the process started. I was not aware that the solar representative was not a representative of this company. But even so, why would there be no record of a roof inspection being done for this solar project, when I was told that there needed to be an inspection in order to get the installation process started?

  
  Also, I was told that the pay for the re-roof would be $16,000 for the base layer and then a different amount for each other layer, which equaled $36,000. I was unable to do this reroof because of this amount, so Nationwide Solar had to cancel the work because they cannot install the solar panels with more than 2 units. If I was notified about how many layers I had and how there were too many for them to install the panels, I would not have gone through with the project because I would not have been able to afford the *********** the solar project at that time. If that inspector would have actually did their job and inspected the roof properly and let me know about the too many layers of shingles, then we would not have had this problem.

  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to find out if my solar installation company went out of business.We have been working to get our solar installation completed since last fall. They finally started this spring, but the subcontractor walked off the site on 5/3/2023 and has not been back. I have reached out to Nationwide Solar via email and phone and have had no responses. I have dialed several specific extensions and left voicemails to no effect. How does one find out if a company has either filed bankruptcy or otherwise gone out of business?

  

  Business Response

  Date: 05/22/2023

  Nationwide solar has not gone out of business or filed for bankruptcy. Our last interaction with the customer via email was on 5/17, our last time speaking to them on the phone was 5/19, and our last time on the job site was also last week on 5/16. We have had much communication with the customer and they are aware of the current state of the project, and that we are diligently working on getting it ready for inspections.

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response represents the current situation.Perhaps they should react to phone calls/voicemails/emails faster. I had to reach out to their Chief *********************************************** via LinkedIn to get them to respond to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began the Solar Program in the Spring of 2022 -- after several months of no communication I reached out in September when they said work would begin. It took several weeks to get a response back and they were confused. Turns out they changed the contract in August 2022 and hadn't contacted ** about it. OK, it then took several more months of trying to get more information and status on the project. WE requested a new quote as the project would now be not as big, I requested copies of the contracts (original and new) -- they were not able to find the original I we actually got the revised from a guy they sent out to take more pictures. He was sent to get pictures of the area's in the document he had. This included place we told Nationwide Solar we did not want solar panels from the get go.It was shortly after this that we notified Nationwide Solar and The **** Bank that they were in Breach of Contract and all Funds needed returned to the Lender.Nationwide still did not provide a new cost or any of the other documents requested. On contacting them they were not able to locate the original quote or contract. They original had a clause in it that basically said that if the project failed to be completed there would be no charge to the customer. Due to everything stated above ******************** was in breach of contract starting in August when they failed to stay in communication and changed the Contract with out authorization. Thus they failed to complete the project as requested and failed to even actually start he Project, so the contract and any cost should be void.Today 04/14/2023 - I revived a Invoice for ********* for a product and service not Rendered.

  

  Business Response

  Date: 04/27/2023

  I began the Solar Program in the Spring of 2022 -- after several months of no communication I reached out in September when they said work would begin.

  ---Our Response--- ************* signed the sales agreement 3/18/2023 and contact was made 4 days later on 3/22/2023.  We have record of multiple conversations with ************* leading up to September.

  It took several weeks to get a response back and they were confused. Turns out they changed the contract in August 2022 and hadn't contacted ** about it. OK, it then took several more months of trying to get more information and status on the project.

  ---Our Response--- Contract changes are not valid without a customer's signature.  They are always notified.

  WE requested a new quote as the project would now be not as big, I requested copies of the contracts (original and new) -- they were not able to find the original I we actually got the revised from a guy they sent out to take more pictures. He was sent to get pictures of the area's in the document he had. This included place we told Nationwide Solar we did not want solar panels from the get go.

  ---Our Response--- This claim is unfounded.  We have copies of all agreements within our database.

  It was shortly after this that we notified Nationwide Solar and The **** Bank that they were in Breach of Contract and all Funds needed returned to the Lender.

  ---Our Response--- We are uncertain regarding a claim of breach of contract.  We'd ask for a detailed accounting of this claim 

  Nationwide still did not provide a new cost or any of the other documents requested. On contacting them they were not able to locate the original quote or contract. They original had a clause in it that basically said that if the project failed to be completed there would be no charge to the customer. Due to everything stated above ******************** was in breach of contract starting in August when they failed to stay in communication and changed the Contract with out authorization.

  ---Our Response--- Our agreement does not mention  that there would be no charge.  As mentioned above, we have access to all documentation and can share anything requested by the customer. 

  Thus they failed to complete the project as requested and failed to even actually start he Project, so the contract and any cost should be void. Today 04/14/2023 - I revived a Invoice for ********* for a product and service not Rendered.

  ---Our Response--- As the contract states, our invoice includes bank fees, all work/labor done, and a percentage of contract price due to cancellation. 

   

  Customer Answer

  Date: 04/27/2023

   
  Complaint: 19937350
  
  I am rejecting this response because:
  
  They have still not produced documents.
  We were never notified of the project changes in July actually until after we contacted them in September - I do have a notice from the permit department but no notice of changes to the Project in August, prior to that last communication was *** (see email images and PDFs).
  
  And after finding out about the project changes they still did, and have not produced documents for the changes or a new cost estimate. (I did find the new plans in September email - also attached)(again tried to go through with contract but that changed after communication stopped again until I requested them cancel due to breach of contract).
  I would love to see a call log, and maybe some recordings of the conversations I did have. With the confused personnel that apologized and explained that this is not what usually happens.
  We could have forgiven the lack of notification of project changes but draw a line when they simply do not respond to inquiries as to the new cost of the project.  That is our biggest indicator of a business trying to hide something and take advantage of customers.
  
  Also from the start there were not to be any solar panels on the house -- the cost of that entire fiasco is on nation Solar as we were clear from the start about that.
  
  Trust me I would have much rather had the solar panels in place then nothing and still have to pay for a product that was not delivered on. 
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/22/2023

  Section 4 under Change Orders, Modifications, and Amendments states that; Any addition to or subtraction from the amount of the Contract Price shall be reflected in a change order, in addition to our usual fee for overhead expenses..
  Therefore, Nationwide would not charge the customer any changes or alterations to the solar project without prior written consent.
  

  The customer had a change in design made while reviewing the propertys shade report. Shifting the panels from residing on one building, to both buildings on the premises. Section 5 Drawings, Specifications, and Permits states that The Project shall be constructed according to the proposed CAD engineering designs, drawings, and specifications and other documents we examine and provide to you, which are incorporated into this agreement by reference.. Nationwide will arrange panels on the roof according to the best interest of the customers production. It was not stated in the initial contract that the customer would specifically like the panels placed in the layout of the initial proposal estimate upon time of sale. Once Nationwide found out in the fall that the customer wanted to change the location to match the proposal, revisions were made on September 2nd.
  

  
  

  Customer Answer

  Date: 05/23/2023

   
  Complaint: 19937350
  
  I am rejecting this response because:
  Again we never wanted Panels on the House -- we never received a cost change or even new about the changes Nationwide Solar made until I reached out in late August early September. I had asked for a new pricing in the email chains I sent last time along with all email documents they sent. I never received those and repeated got told on the phone that they could not locate the original plan -- which I finally got ahold of again by finding the DocuSign and having them send it to me again -- not from Nationwide. 
  Nationwide failed to stay in communications on changes to the plan.
  
  WE NEVER WANTED PANELS ON THE HOUSE. 
  We had the garage roof redone for the panels -- no panels on the house until sometime down the rode when  the roof has been replaced with metal. 
  We did ask out of curiosity - what it would cost to have them remove and replace the panels IF we put them on the house (again iterating that that is not what we wanted but we were trying to compromise and just get the project going).
  They gave me a number but failed to respond to several inquiries as to if the cost was for each action or total to remove and reattach. 
  Also everyone I talked to on the phone had a hard time even finding who was doing the project, and were vocally concerned about the lack of follow through on communications and the Project its self -- But thats what happens when you have a Period of high turn over right.
  
  At this point I would like to hear a counter offer from them on how to compromise on this and get it over with.
  Points:
  1. Due to failure of communication and failure to keep ** notified prior to plan changes they breached the contract.
  2. Project was suppose to be completed by September or at least started -- that failed to occur.
  3. Even after being notified several time that we wanted no Panels on the house they are still insisting that was never discussed. 
  4. Even after trying to compromise communication stated to falter again and again they tried to put panels on the house.
  5.  In further attempt to compromise I inquired as to the cost of pulling panels and replacing IF we put them on the house - they gave a number but failed to respond to several emails requesting more information -- that is when we Called the bank and notified Nationwide and Enium that Nationwide was considered in Breach of Contract due to the points listed above. 
  Nationwide still failed to communicate to me and it took several calls to get ahold of service person to have the Project scrubbed. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial contract was in April ********************************************* July ****************************************************************************************************************** Nov 2022. The latest complaint was #******** filed with Enphase the equipment manufactures and communicated to Nationwide Solar. Again still no return call from Nationwide solar on the latest call to them on 3/27/2022.. Initial contract was for $34,920.00. The complaints:1) System not performing to promised expectation of minimal electric bill , high bills in January and February 2023 2) CT's not installed to accurately measure output and usage 3) system not maintaining communication with gateway, numerous resets required 4) No return call or attempted repair/diagnosis of any system problem

  

  Business Response

  Date: 04/04/2023

  The initial contract was in April ********************************************* July 2022 ,

   -This is correct.  

   

  After numerous delays and no communication the system was finally installed after failing inspection in Nov 2022.

   -Installation of the project was completed 9/8/2022.  The utility company provided Permission to Operate (PTO) allowing the system to be "turned on" in November.  Unfortunately we do not influence the utility companies.  

   

  The latest complaint was #******** filed with Enphase the equipment manufactures and communicated to Nationwide Solar. Again still no return call from Nationwide solar on the latest call to them on 3/27/2022..

   -Since becoming operational, the only correspondence we have noted from the customer was on 2/15/2023

   

  1) System not performing to promised expectation of minimal electric bill , high bills in January and February 2023

   -The high electric bills are due to the fact that the system was PTO in November.  Production is very limited during the Fall and Winter months.  Especially during snow seasons. 

   

  2) CT's not installed to accurately measure output and usage

   -The project did not call for CTs.  CTs were not installed.

   

  3) system not maintaining communication with gateway, numerous resets required

   -Since hearing from the customer in February regarding a service issue, the system has only had one instance of the gateway not reporting.  This was resolved in 1 day and 17 hours after the occurrence. 

   

  4) No return call or attempted repair/diagnosis of any system problem

   -As of today the system reports fully operational. 

   

   

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19886496
  
  I am rejecting this response because: They state the system is "fully operational as of today" and do not address all the issues.  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Solar product installed on house is not what we agreed to pay for.2. Panel amount was changed without permission.3. INSTALLED PRODUCT ON HOUSE WITHOUT A SIGNED CONTRACT 4. Product contractor put a lien on my house trying to collect Nationwide debt.5. Product still not working or collecting solar energy.6.This is elder abuse with "flim-flam" techniques for the gain of money 7. Lied after months of delays and design changes

  

  Business Response

  Date: 03/02/2023

  Customers Statement of the Problem:
  1. Solar product installed on house is not what we agreed to pay for.

  2. Panel amount was changed without permission.

  3. INSTALLED PRODUCT ON HOUSE WITHOUT A SIGNED CONTRACT

   RESPONSE to 1-3:  We've attached all the signed agreements from the customer, including the sales agreement and panel change order.  We also have recordings on file and documentation that the customer was fully aware of what was bought and installed.  

  4. Product contractor put a lien on my house trying to collect Nationwide debt.

   RESPONSE: CED, our distributor, has a standard practice to record liens or inform of the right to record liens.  This is a standard practice in the industry.  Once product/system is installed liens are removed or not recorded at all.  

  5. Product still not working or collecting solar energy.

   RESPONSE: We've attached reports of the system producing.  This system received Permission to Operate in January. Most systems do not produce enough solar energy to offset the winter months.  This is explained and show cased in the proposal.  We advise the customers to give the system a full year to gain a baseline or production.  The system is producing as expected for the months of Januray, February, and March.  

  6.This is elder abuse with "flim-flam" techniques for the gain of money

   RESPONSE: We do not ask for age and have no way of abusing or discriminating based on age.  We'd ask for evidence of "elder abuse" and would take this claim very seriously.  As stated before, we have recorded calls on file and documentation that proves customer is completely aware of what was purchased.  

  7. Lied after months of delays and design changes

   RESPONSE: This project required several revisions.  It was not the typical simple solar rooftop project.  Multiple arrays over two separate buildings.  Due to some unforseen complications, issues with supply chains, and logistics, this project experienced delays.  Each revision and issue was relayed to the customer. 

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19519568
  
  I am rejecting this response because:
  
  
  
  This ******** financial signed contract on 12/22/2022 apply to ID;
  ******** ***************************
  A copy of Nationwide Solar installation sheet has been forward on
  3/8/2023 that reflects product was installed on roof **** *************, **********, ** **** on 11/30/2022.
  in response to the claim product was installed on the house prior to having a signed contract from us.
  Thanks,
  ***************************
  ************
  
  ---------- Forwarded message ---------
  From: ****************** <*********************>
  Date: Wed, Mar 8, 2023 at 9:08 AM
  Subject: Solar financial contract signed 12-22-2022
  To: ****************** <*********************>
  
  
  Lender info:
  *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  ***'s ****************
  Customer support service
  ************. Enter 8148
  ID: *******************
  Dated: 12-22-2022
  
  Note 1st contract canceled at interest 1.99
  
  This is second contract after talked into contuned solar install at
  2.99 interest due to delays from Nationwide solar
  

   

   

  claim ID: ********   ***************************

   

  Ref: Nationwide Solar **************************************** design with ********* panels - told with delay of install Nationwide could not get these panels any longer and had to use different product, unable to find any reviews on new product prior to install..

   

  New design with ******* panels was installed: (1) never shown the difference in cost (2) never shown new design as more panels were installed.

   

  ***************************

  ************

   

   

  
  In response to #4 on subject claim to date 3/7/2023 I have not received anything to show the lien on my house has not been dismissed and off my record were filed.  Nationwide Solar  called saying it has been removed and to look for paper work in the mail soon. No confirmation received of this to date.
  

  
  

  Customer Answer

  Date: 03/15/2023

  ********************* and *************************** received notice copys of Release of Mechanic's Lien on 3/13/2023. 
  
  Thank you, 
  ********************;
  
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Nationwide Solar fall of 2021 to have a solar system installed on our home. They did a site survey and the installation began May of 2022. It stalled until, after many phone calls, late summer and then, finally finished in November. We were told that it was up and running and we would not be on our power company and that they would be paying us. Great. Well the solar kept shutting down some of our circuits and we received no help. They said everything looked normal at their end. When we received the power bill for the time period that the solar should have been working we saw that it had now been. They finally sent an electrician and he couldnt find anything wrong. We have gotten nothing but lip service from them. I dont think they know what to do. We held off signing the contract until they said it was finished and now we have stopped paying Enium, the finance company, hoping they can help. We are very disappointed in the situation and dont know where else to turn. We have also filed a complaint with the state attorney general.

  

  Business Response

  Date: 02/14/2023

  We contacted Nationwide Solar fall of 2021 to have a solar system installed on our home. They did a site survey and the installation began May of 2022. It stalled until, after many phone calls, late summer and then, finally finished in November.

   This is an inaccurate representation of the installation/PTO timeline.  Installation was completed August 2022.  Permission to Operate (PTO) was granted by utility September 2022. Additionally there were significant supply chain delays by the battery manufacturer. 

   We were told that it was up and running and we would not be on our power company and that they would be paying us.

   Elite Solar (sales organization/dealer) misrepresented this.  All grid tied solar projects are connected to the utility.  Power is not bought by a utility.  Net Metering establishes credits towards power consumption.  This matter should be addressed with the dealer Elite Solar.  We require all sales orgs to practice ethical sales procedures.  We enforce strict consequences if not adhered to. Additionally customers receive Net Metering agreements by utility companies that outline the solar production and credit policies.  This information is plainly available to all solar customers.  We encourage all consumers to read all documents prior to signing. 

   Great. Well the solar kept shutting down some of our circuits and we received no help. They said everything looked normal at their end. When we received the power bill for the time period that the solar should have been working we saw that it had now been. They finally sent an electrician and he couldnt find anything wrong. We have gotten nothing but lip service from them. I dont think they know what to do.

   "I spoke to ***************************** and his wife. They said it is working and they said they LOVE their system and even referred 3 people our way. They said the only reason they filed the complaint was because they were upset that the project was taken so long. They took down my number and said they are happy now. There is nothing more they are expecting." -*******************

  We held off signing the contract until they said it was finished and now we have stopped paying Enium, the finance company, hoping they can help.

   This is generally not a good idea.  We do not recommend defaulting on loan payments.  There were many issues regarding the significant complications of this specific solar and battery installation.  Many of the issues surround unrealistic expectations presented by the sales organization.  We no longer work with Elite Solar. 

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents have signed a contract with Nationwide Solar/Klick Solar/ Dividend Finance, never understanding the total cost or that they had opened a loan. From what i have found out this started with a door to door sales, they had the contracts sign and loan approved in 24 hours. I have got the loan cancelled. Nationwide Solar wants them to pay almost $7000.00 to cancel this job. I now have a ************* of ******** over both my parent, my dad is a ******* vet with PTSD and 100 % disabled, my mother has early onset dementia, we are working on doctor ************ for her as we speak .I looking to see if we can cancel this with out the fees ?

  

  Business Response

  Date: 03/01/2023

  The sale and details regarding the sale are all verified during a welcome call on a recorded line. Claims that Customer was unaware is simply false per our recorded welcome call.  This is done to ensure security and validity.  Customer signed an agreement stating what the fees are if cancelled after specific timelines.  We recommend Customer call in and speak with **** or one of the owners to discuss a remedy. Is is standard contract policy to assess cancellation fees. 

  Customer Answer

  Date: 03/08/2023

   
  Complaint: 19344097
  
  I am rejecting this response because: I have a statement from my mothers doctor that says she should not be making any financial or medical  decisions on her own. 
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 03/19/2023

  I have a lawyer representing this case! Can I still proceed with my complaint with BBB?   If so I would be happy to forward this letter from the doctor. 

  Customer Answer

  Date: 03/22/2023

  Letter from the doctor

  

  Business Response

  Date: 04/05/2023

  We are working on a resolution to this situation. 

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19344097
  
  I am rejecting this response because:I havent heard anything from the company.?
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/13/2023

   

  Our apologies for the misunderstanding.  The matter regarding the issues with ***************** parents has been referred to our legal team.  We will follow up with them and ask them to reach out to the customer.  

  Customer Answer

  Date: 04/16/2023

   
  Complaint: 19344097
  
  I am rejecting this response because:
  I still havent heard from anyone from the business or Legal team
  Sincerely,
  
  *******************

  

  Business Response

  Date: 05/02/2023

  Hello,

   

  Our firm is outside legal counsel for Nationwide Security Solutions, Inc. d/b/a Nationwide Solar. Attached, please find a letter in reply to a correspondence received by Nationwide Solar on April 27, 2023, regarding a complaint submitted by *******************. Please dont hesitate to contact me directly if you have any questions.

   

  Thank you.

   

   
  

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 19344097
  
  I am rejecting this response because:Im  still waiting for them to see if they accepted my offer.?
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 06/07/2023

  Hello,

   

  Our firm is outside legal counsel for Nationwide Security Solutions, Inc. d/b/a Nationwide Solar. Attached, please find a letter in reply to a correspondence received by Nationwide Solar on June 6, 2023, regarding a rebuttal submitted by *******************. Please dont hesitate to contact me directly if you have any questions.

   

  Thank you.

   

   

  RyanTaylor Associate Office ************* Mobile ************* Fax ************* PRIVILEGED AND CONFIDENTIAL: This e-mail communication (including any attachments) contains information that is confidential and may be privileged as an attorney/client communication or as attorney work product. The information is for the sole use of the intended recipient(s). If you are not an intended recipient, please: (i) be aware that any unauthorized interception, review, use, disclosure, or distribution is prohibited; (ii) notify the sender by return e-mail; and (iii) delete this communication from your computer system and destroy any copies. NO FEDERAL TAX ADVICE: Unless expressly provided, this e-mail communication (including any attachments) does not constitute written tax advice as described in 31 C.F.R. 10, et seq. and is not intended or written by us to be used and/or relied on as written tax advice for any purpose including, without limitation, the marketing of any transaction addressed herein. Any **** federal tax advice rendered by DarrowEverett LLP shall be conspicuously labeled as such, shall include a discussion of all material facts and circumstances applicable to transactions discussed therein in compliance with 31 C.F.R. *****, and shall set forth any applicable limits on the use of such advice. QUESTIONS: If you have any questions regarding this disclaimer, please contact DarrowEverett LLP at *****************-443-4500 or ************.

  
  

  Customer Answer

  Date: 06/14/2023

   
  Complaint: 19344097
  
  I am rejecting this response because: I have yet to see anything from the lawyers !
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 07/07/2023

  Please see attached.

  Customer Answer

  Date: 07/12/2023

  This matter was resolved.

  Any further questions please cal me @ **************.

  Thank You,

  *******************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we contracted with an agent for solar install that uses this company for installing solar. we signed contract sept 2 but then they had to update a week later. we were told install would be completed either end of oct or by end of nov. it is a ground mount. they have had all permits since oct from county. our contract says install will be complete within 120 days of contract signed. there were no weather issues during this time. even tho i actually heard my agent get confirm date by nov end, they are saying the company " misrepresented" time frame. its to cost $70,000, and to get out of a contract that they have not honored would cost us 10%, even tho we feel they breached contract by not supplying goods. they often do not return any calls. i called 2 weeks ago and spoke with a sup in cust service named ****** and was told she would talk to install and call me back next day with a date. we NEVER got a return call, then we got text today that says another 5-8 weeks before they can schedule install. we were lied to and wish we had gone with another more ethical company. please help! we are seniors and on soc sec and can't afford an atty to look into this. it feels we are being scammed. at this point, we want either the install to happen now, or out of contract due to their fault and not pay 10% cxl fee as they were not honest about install. please help.

  

  Business Response

  Date: 02/07/2023

  we contracted with an agent for solar install that uses this company for installing solar. we signed contract sept 2 but then they had to update a week later.

  
                          This is accurate.  There was missing information on the agreement that needed to be added/addressed

  
  we were told install would be completed either end of oct or by end of nov. it is a ground mount. they have had all permits since oct from county. our contract says install will be complete within 120 days of contract signed. there were no weather issues during this time. even tho i actually heard my agent get confirm date by nov end, they are saying the company " misrepresented" time frame.

  
                          The agreement plainly states "We will exercise commercially reasonable efforts to achieve Commencement of Installation of the System within one-hundred twenty (120) days after the Effective Date." The agreement also states "Non-Binding Estimate. The term of days for Commencement of Installation shall be a non-binding estimate, subject to any Permissible Delay Events, change orders, or any other events described in the provisions of this Agreement that *** cause reasonable delay" We do not guarantee install dates/times.  While we *** have all applicable permits, we are subject to installer availability and equipment/material availability. 

  
  to get out of a contract that they have not honored would cost us 10%, even tho we feel they breached contract by not supplying goods.

   There was no breach of contract.  Our goal and intention is to always install as soon as possible.  We have taken steps to mitigate the over promising and misleading statements made by sales people that are independent contractors.  

  they often do not return any calls. i called 2 weeks ago and spoke with a sup in cust service named ****** and was told she would talk to install and call me back next day with a date. we NEVER got a return call, then we got text today that says another 5-8 weeks before they can schedule install.

   We as an organization never promise install dates.  We do the best to provide a range.  We cannot guarantee a date.  

  we were lied to and wish we had gone with another more ethical company. please help! we are seniors and on soc sec and can't afford an atty to look into this. it feels we are being scammed. at this point, we want either the install to happen now, or out of contract due to their fault and not pay 10% cxl fee as they were not honest about install. please help.

   We are sincerely sorry for the delays and are striving to ensure timely and accurate installs.  Speed is not the answer.  Correct, accurate, careful installation is the metric we strive for.  

  
  

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 18875498
  
  I am rejecting this response because:
  
  i have updated my complaint against nationwide solar still not providing installation. going on 7 months since contract signed. tge has tried to help resolve this in last week to no avail. ( see bbb complaint). they are not honest, as they told tge that they have called tos et up installation, which they never have. we have been told we are " scheduled" but that just isn"t true unless its for **** or something! we have a land line with ans machine for any messages and they have my husbands cell which he has on him at all times. regardless what they say, they have NEVER called to set up install date. we just want it done. we should not have to beg them to get done . when tge called this past monday to offer to pay penalty tpo get us out of contract, as they were who we signed with, they were denied, but then nationwide cxl our service request when he called, and the next day when i called cust service at ********************** they said that the day before the contract was cxl and they were sending US an invoice for cxl penalty, which was over $7,000! my husband called a **** at nationwide and they reinstated contract so we wouldnt get billed, but still waiting 2 days later for them to set a date. anyway,my complaint is now against nationwide, not tge as they have tried to get done. they no longer contract for install with nationwide as this apparently is ongoing problem with this company. my neighbors are contracting withdiff company. i spoke with them. they were "appalled" by our experience, have done all their installs all winter long within 8 weeks of contract and have had no supply chain issues, so that just isnt the case what they tell us. there must be another issue why nationwide can't provide service internally.
  

  
  

  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/05/2023

   

  This is the exact same complaint made back on 1/24/2023 and was addressed.  We contacted ************ back on 3/31/2023 and she stated how happy she was to get scheduled and that she will redact and remove any bad reviews upon installation.  The project is  scheduled for installation on for 4/10/2023. 

   

  Below is a reiteration of the response:

  we contracted with an agent for solar install that uses this company for installing solar. we signed contract sept 2 but then they had to update a week later.
  
                          -This is accurate.  There was missing information on the agreement that needed to be added/addressed
  
  we were told install would be completed either end of oct or by end of nov. it is a ground mount. they have had all permits since oct from county. our contract says install will be complete within 120 days of contract signed. there were no weather issues during this time. even tho i actually heard my agent get confirm date by nov end, they are saying the company " misrepresented" time frame.
  
                          -The agreement plainly states "We will exercise commercially reasonable efforts to achieve Commencement of Installation of the System within one-hundred twenty (120) days after the Effective Date." The agreement also states

   "Non-Binding Estimate. The term of days for Commencement of Installation shall be a non-binding estimate, subject to any Permissible Delay Events, change orders, or any other events described in the provisions of this Agreement that *** cause reasonable delay" We do not guarantee install dates/times.  While we *** have all applicable permits, we are subject to installer availability and equipment/material availability. 

  
  to get out of a contract that they have not honored would cost us 10%, even tho we feel they breached contract by not supplying goods.
  

  -There was no breach of contract.  Our goal and intention is to always install as soon as possible.  We have taken steps to mitigate the over promising and misleading statements made by sales people that are independent contractors.  
  

  they often do not return any calls. i called 2 weeks ago and spoke with a sup in cust service named ****** and was told she would talk to install and call me back next day with a date. we NEVER got a return call, then we got text today that says another 5-8 weeks before they can schedule install.
  

   -We as an organization never promise install dates.  We do the best to provide a range.  We cannot guarantee a date.  

  
  we were lied to and wish we had gone with another more ethical company. please help! we are seniors and on soc sec and can't afford an atty to look into this. it feels we are being scammed. at this point, we want either the install to happen now, or out of contract due to their fault and not pay 10% cxl fee as they were not honest about install. please help.

  
  -We are sincerely sorry for the delays and are striving to ensure timely and accurate installs.  Speed is not the answer.  Correct, accurate, careful installation is the metric we strive for.