Complaints

This profile includes complaints for Global Security & Communication Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Security & Communication Inc

  3212 Main St Vancouver, WA 98663-2753

  
• 

  Global Security & Communication Inc

  11509 Steele St S Tacoma, WA 98444-1426

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22468694
  
  I am rejecting this response because we cannot verify that we received service without written consent from us.  We will not pay a bill from 3 years and now 10 months ago that we did not physically sign for and approve.  Neither of us signed for said service and can verify that we received their terms of service.

  This is not our concern that we did not receive a statement for years upon years.  Auditing is done in a timely matter where I work, within the year for outstanding receivables and payables, not 3 plus years later.

  
  Sincerely,
  
  **** And ******* ******

  e for something that doesn't exist in 2021? How a business can operate coming after people not just within a year...but 3 years and 9 months later is beyond comprehension. ******* also stated that they tried to run my credit card they had on file for our original payment of video set up in 2019 and it didn't go thru. This company tried to run my credit card 5 years and 9 months after my setup? How this is allowed to happen is incomprehensible. Luckily I have changed banks in 5 years so that an unauthorized payment didn't go thru. That we didn't receive what they state and did not sign for anything, is not a fair way to deal with former clients, or customers. If we had recieved a bill in 2021 that I or my husband had signed for service and remembered service within a timely manner-within the year, this wouldn't be an issue. That a business sends an email 3 years and 9 months later is beyond ridiculous. I don't have a signed agreement from my home, that we received service.

  

  Business Response

  Date: 10/30/2024

  We were asked to come out and resolve an internet issue. We explained our standard pricing.  We performed the call and we sent a statement. In looking at some open invoices we discovered that the bill had never been paid.  We have offered to forgive any late fees under the circumstances.  We did neglect to remind them of the bill.  We had done a previous call for free 11/30/2020. This call was 2/11/21.  We did another call 5/15/23 that was paid.  Our person at the office is in contact with the customer. 

  Requested service on 2.11.21

  contacted 2.16.21 **** not available.  Noted to remind customer of fees for call

  Service call performed on 2.18.21 Notes from call:  Resolved network connectivity & verified was able to access DVR locally and remote.  Customer has a Synology router/mesh system that was blocking ports and making things not function properly.  Customer had to factory default and reconfigure the system to get us back online.  Our internet settings etc had not changed and our DVR was set to static.
  
  Noted IP Address and code.

  We expect to be paid for the call. 

  Thank you,

  ** *****

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 18,2024 I would like a refund of my payments that I had been making to Global Service and ************** I purchased an alarm system and monitoring in 2014. My monitoring service stopped in 2016, but I was still paying monitoring service even though I had lost the service. I became aware of my lost monitoring when I alarm went off April 8, 2024. The alarm had been going off for ten minutes. I didnt receive a call from the company and the police didnt come. I call the company and inquired about my unarmed security system; this is when monitor company told me that I hadnt been monitored since 2016. Not only was I paying $33.01 a month for monitoring service for eight years but also paying Alarm Permit Fee once a year. I would like a return of all the money I paid Global Security ************** starting in 2016.************************** *************************************** ************

  

  Business Response

  Date: 05/15/2024

  We have contact **************** and we have resolved her concerns.  We are upgrading her system and keeping her as a customer.  Thank you for you help.  

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21223051
  
  I am rejecting this response because I have no recollection of signing the contract due to medical reasons and fatigue (65 hour works weeks) . I do not accept this response. Due to high stress work environments, and my diagnosis of anxiety and depression (medically diagnosed) I have been manipulated into security system ownership because of the higher crime rates in **************. Please use this recent news paper article detailing an apparent homicide. ****************************************************************************************************************************** Security Companies such as Global Security *** use of predatory marketing for lower income neighborhoods and easily manipulate people who work ***** hour weeks to even keep a home. My fianc and I moved to safer zip code for a reason, and we demand the "contact" be terminated as we no longer requite their "services". A cellphone app is barely a service, I have not seen them make any impact of any community aside from signing up low income neighborhoods to monthly subscriptions and payments. They can contact the new owner of the house ******************* and remove everything I do not need the outdated equipment they so kindly sold us on. Predatory sales tactics are the * of BBB's constituents. We do not accept their $1000 discount offer thanks. Will continue to complain until released. 

  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/01/2024

  The customer agreed to a ******** agreement as part of our proposal. He owes for 20 more months.  He can assign the balance to the buyer, pay ** off or move the system to his new home.  We will be forced to pursue the balance under the circumstances.  I have offered to work with the customer for an amicable solution!  His install cost Global over $1000 to install. This only works if we collect the monthly monitoring as agreed.  

• Initial Complaint

  Date:05/12/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20051547
  
  I am rejecting this response because:your policy is unfair in my situation where I had to sell my home.  As of escrow on 5/15/2023, I no longer own the home.  Neither Global Security nor I have ANY legal rights to ******************* after that date.  You cannot monitor a home that you now longer own.

  As for requiring 60 days notice to end service, when a home is sold, I am no longer able to enjoy monitoring at property I no longer own.  Therefore, it is unfair to require me to pay Global Security for 2 months where I receive nothing in exchange for payment.

  Your policy is grossly unfair to me in my situation AND to others who sell their homes. I did not understand this to be the case when I signed up for monitoring service, many many years ago.

  Further, I am over 65 years old and on a fixed income. What you are doing to seniors in my situation is even more unfair ... after many, many years of satisfactory service. 

  
  Sincerely,
  *****************

  said she could only put my monitoring on 'pause.'I want to speak with the person in charge of making this ridiculous policy when homes are sold (ESPECIALLY in this economy), and refund of the remaining payment I made through June 30, 2023.My account number is ***** Property in question: ******************************************************************Password: mochafrap This woman who said she was going to hang up the phone because I was losing my cool also needs to be reported as she repeated refused to answer my question, who at her company does she report to? She is not an entity unto herself. It is sooo easy to establish service with this company, it is impossible to quit them without being charged for services not rendered when you sell your home!I want a refund for the balance paid through June 30, 2023 for monitoring not rendered after 5/15/2023. They can bill the new owner!!!Sincerely,*****************

  

  Business Response

  Date: 05/13/2023

  We appreciate ********** bringing this to our attention and using the BBB.  Our agreement states 60 days written notice for cancellation.  We do need cancellation requests to be in writing and we do accept email.  We will discuss with ********* and agree to a resolution. Global will also address other customer service issues that ********** mentioned in her note.