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Business Profile

Roofing Contractors

Home Guard Exteriors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This interaction with the business started in October of 2023. I contracted with them to install gutters all around my house and to build a carport over my driveway. The gutters were installed incorrectly and leak in many places including corners and on the backs against the wood. There is a long list of issues with the gutter installation which I can provide. I worked with them for many months through 2024 to try to get some of the issues fixed and they made bad repairs that are not long term repairs. I have been told that the gutters need to be completely redone.The carport also leaks in a few places.I have been trying for the last several months to get them to come out and fix the issues and they have been stalling and setting dates and missing them over an over again,

    Business Response

    Date: 07/22/2025

    Good morning we plan on getting this repair done my gutter guy had a hip replacement and has not been released to work yet this repair is first on the list

  • Initial Complaint

    Date:05/25/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7-17-24 $6000.00 for a new roof 4-8-25 $6000.00 for storm damage (home siding and Windows)4-23-25 $ ****** for materials NONE of the work has been done and **************** has all kinds of excuses for why he and a crew have not showed up to do the work. I have been living with plastic on my windows and a hole in the side of my house where a tree came through since 3-27-25.

    Business Response

    Date: 05/26/2025

    the production manager had major hip surgery which has set us back **** ****** rus sales and marketing we have kept communacation open with ***** but if he wants a refund im sure we can take care of that

  • Initial Complaint

    Date:05/08/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In February 2025, I was referred to *** ******* and **** ****** by a mutual acquaintance to complete a time-sensitive construction project. Based on their quote and the referral, I proceeded with a signed agreement on March 6, 2025, and paid a deposit of $1,200. This deposit was cashed immediately. Since that date, despite dozens of communications and promises, no work has been performed, and I have not received a refund.

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with **** ****** owner of Home guard Exteriors for a replacement window in October 2024 for a total price of $1,434.30 after paying him the full amount he has delayed the installation many times with multiple excuses. in December 2024 he agreed to refund the full amount of the money. After giving me a check which BOUNCED he agreed to give me cash which also has not happened.After 11 texts from him and reply's from me plus several phone calls to him that have not been answered I am at a loss as to what to do next.I would like to get the money returned.

    Business Response

    Date: 03/13/2025

     

    In october Home Guard Exteriors contracted a window for ***** we were getting ready for install and noticed a crack in the corner at that time ***** was contacted and told there would be a delay we told him we would give a refund and still do his window. we wrote him a check and we discovered we were victims of identity theft which froze all accounts and reached out to ***** and asked him not to cash the check which he went ahead and did anyway which it did bounce we have left messages for a install date and no reply he has never called the office our office cell we fully intend to make things rite with Robin 

    Customer Answer

    Date: 03/14/2025

     
    Complaint: 23022263

    I am rejecting this response because: This is the same delaying actions that I have been subjected to from the start. I was told originally that the installation was simple and would only take a few hours. I have been waiting for NOT days, NOT weeks BUT MONTHS.  I don't want a window installation. I WANT A FULL REFUND. Since no work has been carried out at all, I want the $1,434.30 that i Paid to **** REFUNDED. I am sure that the next delaying tactic will be that he has a window and it will cost to send it back. If that happens I need to  see a copy of the paperwork and check  this myself. Again, I DO NOT WANT A WINDOW INSTALLATION. I want a FULL REFUND.


    Sincerely,

    ***** ******

    Business Response

    Date: 03/24/2025

    HOME GUARD ORDERD A CUSTOM MADE WINDOW FOR ***** YOU JUST DONT SEND IT BACK WE HAVE NO PROBLEM DELEVERING HIM HIS WINDOW AND A REFUND FOR THE INSTALL 

    Customer Answer

    Date: 03/26/2025

     
    Complaint: 23022263

    I am rejecting this response because: Another delay.  I am still waiting for the REFUND.

    Sincerely,

    ***** ******

    Business Response

    Date: 04/10/2025

    home guard will get him his refund

    Customer Answer

    Date: 04/14/2025

     
    Complaint: 23022263

    I am rejecting this response because:This is the same response i received in December 2024 and I still have not received the FULL REFUND. I have texted **** and received NO answer.

    This is still the same delaying tactics.

    Even going through BBB there has been NO REASOLUTION.

    Sincerely,

    ***** ******

    Business Response

    Date: 04/16/2025

    Meeting ***** on 4/17

    Customer Answer

    Date: 04/17/2025

     
    Complaint: 23022263

    I am rejecting this response because:The last message said "meeting ***** 4/17. This has not happened... ANOTHER DELAY... He texted me to say that he will meet me and pay me MY REFUND on 4/21/25. I am virtually certain that this will NOT HAPPEN as there have been so many promises made in the past that have also NOT HAPPENED. If I don't get MY REFUND by the end of this Month I intend to make sure that all the people at the Restaurants that both he and I frequent  know exactly what has transpired and that he has promised but not paid me MY REFUND.

    There is also another person  ( no relation ) at the restaurant  ( where he brought the contact for her to sign and was also the place he brought the contract for me to sign ) who has contracted his company to carry out a more extensive reconstruction project  to the tune of $30,000.00 who also has not had any work done or received a REFUND. She contracted with him almost a year ago and I contracted with him almost 8 months ago. 

    Sincerely,

    ***** ******

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a custom window replacement on 10/15/2024. The original install date was 12/3 but was rescheduled due to covid. I do greatly appreciate that he did not come while ill. The installation was then rescheduled eight (8) more times. Then our window was cracked in a car accident on 1/14.The installation was then scheduled four (4) more times. No one showed up to install my window any of these four times. There was no communication that they were not going to show.On Feb 4, I requested a refund due to all the rescheduling, lack of communication, and weather unpredictability. I was informed the check was in the mail. It never came. **** indicated that he would bring us a refund check on 2/18. He did not come that day. He proceeded to promise that he would come three (3) more times. Then, he indicated that he would just mail the ******** of 2/26, we still have not received a refund and **** is not responding to our texts.

    Business Response

    Date: 03/17/2025

    Spoke with *********** home guard is mailing a check for ****** for install and supplying *********** a new window that was built for his home and they are having it installed

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024 we contracted Home Guard Exteriors to supply $30,000. Worth of windows. It was financed through a ************. We have yet to see 1 window. We were promised at least eight times that the install date was just a day or two away and that we would get a $5000. Rebate. Now, the contractor refuses to answer any messages.

    Business Response

    Date: 03/13/2025

     

    Hello we have contacted merry and have scheduled her window install for the 24th of march and sent a check to her which she should recieve any time have been in complete communication with her

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 22 2024 we hired Home Guard Exteriors to paint our home. The contractors name is **** *******After multiple attempts to connect for the planned job, and $3,800 up front the job was never done. We asked for our money back. And **** ****** agreed, we were notified that the check would be mailed, it never came and we were told it wasnt delivered to our address. *** ex was supposed to deliver, but that didnt happen. Next Mr. ****** said he would hand deliver in cash the $3,800 after he returned from elk hunting. It didnt happen. I have e mails saying that our money would be returned thus ending the contract with Mr. ******* Now he is saying he is keeping the money and will paint our home in the Spring of 2025. After at least a half dozen times of waiting this summer for the painters to show up, no shows, we have no faith in this contractors ability to get the job done. I wish I had all the dates of contact but we kept thinking he would actually paint our home. This is where we stand now.

    Business Response

    Date: 12/02/2024

    We entered a contract with **** ******* in august of 2024 we had prepared home for paint caulk and seal,presure wash then we ran out of weather at that time **** wanted to cancel which he was way over the rite if decison of 3 days never mailed in a cancelation we were concedering a refund until wife ***** ******* wrote all kinds of reviews on media calling the G.M rip off **** so we will not be refunding money we will have no problem painting the house in the spring We will full fill are agreement im sorry it had to go this way should have never wrote the reviews 

    Thank **** ******

    Customer Answer

    Date: 12/02/2024

     
    Complaint: 22572816

    I am rejecting this response because: I informed **** on the phone that i was cancelling the contract, they had at least two months of good weather and several times we were told that they would get to it next week. we paid 3000 dollars up front and another 1000 dollars a couple of weeks later so they could get the paint which was never bought and we found this out after I cancelled the contract. they did not fulfill the contract, we were told time and again the refund check was to be delivered once by mail then fed-x and finally **** himself would place a check in my hand on Tuesday after he got back from a hunting trip. we didn't even get a phone call. there is no way this company is going to paint our house. We can't believe a word they say!
    Sincerely,

    **** *******

  • Initial Complaint

    Date:09/29/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beginning in July 2024 Home Guard bid to replace 4 screens on our home. We were told the job would take about six weeks. At week six I asked for an update, and I was told delivery would be 8/16. However, they said they were waiting for one more item, and they would complete the job. I requested at that time they install what they had; but they didn't. Their communication was awful, and the ** avoided dealing with me directly and he told me to follow up with the installer. 9/27 the installer finally showed up, he didn't clean the tracks as stipulated in the contract. The installer spent at least 20 minutes trying to force a screen that didn't fit in the window. This company is inept, and refuses to return our deposit.

    Business Response

    Date: 09/30/2024

     

    We contracted custom built screens for ***** we tracked down the window company and had screens built.They took a little longer than exspected we went to install and the first one didnt fit so the customer called my installer the f word a few times and told him to leave would not let us see if there was a problem with the others so we could re order and make keep in mind these were custom built we have no problem having the ones that dont fit re made she refuses to let us finish this job she has she has called are phones at least a 100 times over the weekend which we are closed from 12;00pm on fridays until 9;00am on monday has been very word abusive to every one she has spoke to.i did call her on saterday morning to let her now how we could fix this problem rite now she is in breach of contract for not letting us finish are job. all she did was cuss at me and not listen to the solution we have no problem fixing the problem but there will be no refund.

     

    Customer Answer

    Date: 10/01/2024

     
    Complaint: 22355477

    I am rejecting this response because: **** from HGE just accused my husband of cussing out his *******, using the F-word numerous times. **** has never used the F-word his entire life. On top of failing to deliver a screen that fit; he has called ****** character into question. The installer spent 20 minutes trying to pry a screen in place that clearly didn't fit. We gave Home Guard Exteriors, ample time to provide good customer service; *** reported to have the majority of the screens six weeks ago, but they refused to install any of them until they received the 4th. We know our windows are unusual, they open from either side, and the screen has to cover the entire window. Despite being shown the example of our existing window screens, two small screens were ordered. Dissatisfied, we drove to the address provided, on all of our paperwork, to find a dog grooming business. I began calling, them immediately, but they refused to answer my calls. I called repeatedly in an attempt to get their correct address and a refund of our deposit. The ** doesn't want to take responsibility for his failures, and he refuses to give me a cost break-down for each screen.  I am willing to take delivery of the existing screens, should they fit with a price for each individual screen. Despite agreeing verbally, we have not received that information. ***'s refusal to return our deposit has escalated due to their poor communication, an inaccurate address on all of their paperwork; and their failure to perform their duties in a timely manner.

    Sincerely,

    ****** *******

    Business Response

    Date: 10/21/2024

    we decline any refund  she needs to pull all her negative reviews after she does that  we would ship her screens to her

    Customer Answer

    Date: 10/28/2024

     
    Complaint: 22355477

    I am rejecting this response because:

    This complaint remains unresolved.Home Guard Exteriors would only agree to settle with a quid pro quo;stipulating I must first remove all my on-line complaints before they would be willing to deliver what we paid for. I refused to rescind my complaints, and they have done nothing. We have done our best to resolve this issue, but Home Guard Exteriors refuses to take responsibility for their mistake. I have found the *** **** to be combative, horrible at communicating, and an overall bad businessman. He has left us hanging for four months and I wouldn't trust them to sweep my driveway.

    ****** *******

    Sincerely,

    ****** *******

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