Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to double-collect for work completed on 3 January 2025.When their work crew completed work on 3 January 2025, I handed a personal check to one of this company's employees for the full amount of the work, $646.80. That check cleared my account on 13 January 2024. Check images of the cancelled check from my credit union are attached.Meanwhile, a credit card invoice was also generated - and I contend that poor communication at this company's back office ensured that my payment by check was not handled correctly.I received a phone call on 14 January 2025 that my account is "overdue" a few minutes ago. I yelled at the person that I paid by personal check which cleared my account on 13 January 2025.Attempting to collect twice on a job goes beyond inappropriate. This company has lost my business, however, THE BILLING PROBLEM MUST BE RESOLVED TO MY SATISFACTION.

  

  Business Response

  Date: 01/15/2025

  This is in response to a complaint we received regarding a collections incident. We completed a job on January 3rd for this Client, the crew did receive a written check from him for the balance due. Unfortunately there was a break down of communication within our company regarding the check that was received. This resulted in the check being deposited, but our accounting systems did not show his payment. Due to this, we did give this client a call on January 14th regarding his balance, we left him a voicemail. He quickly called us back, we were instantly met with yelling and screaming. So much so that we could not even speak with him to get down to the root of the issue. Unfortunately we had to end the call due to this. We quickly dug into the issue and found that he had in fact paid. The reason that he received a "credit card invoice" was because our invoices are automatically emailed out after the projects are finished, and since our office had not received word that he had provided a check due to our poor communication, we did not stop the invoice from being sent. After we found the deposit with his payment, we sent an email directly to him letting him know that it was an error on our side and that it is paid in full, and we included that paid invoice. Unfortunately, like I said, this was a breakdown of communication on our side, I only wish we would have had a chance to explain ourselves before it had been escalated. We do apologize for any inconvenience this has caused our client, we never had any intention of trying to collect twice. As for our communication within our company, this is an issue that we are taking quite seriously. We will be taking corrective action to ensure this does not happen again. Thank you.