ComplaintsforPapa Murphy's International LLC
Restaurants
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Complaint Details
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Initial Complaint
06/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Today, June 29 24, tried to order the pizza special advertised by ********************* on tv that had to be ordered online only to get the price break so opened an acct to do so. Spent half an hour to try to order with no satisfaction so called the local store to enquire why their website was having a loop going and would not let me order, they could not really answer the question. Tried like 10 times and every time it refused it gave me a different reason. Later this afternoon I decided to try again, and didn't out in any tip, refused to order...Tried again with 2 or 3 dollar tip...refused to place order. So I decided to put in their $6 min tip and low and behold the order was placed....This is pure extortion! FORCED to pay a tip which was not stated in their advertisement of the special that they are running right now...unethical sales practices is what that is...********************* should be absolutely ashamed extorting from people especially when inflation is so high...BE UPFRONT AND HONEST OR STOP DOING BUSINESS!Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Tuesday May 14th, 2024....We travel 4 hours to the cancer clinic every Tuesday, with my 93 year old mother. We stop on the way home for your Tuesday special...ordering ahead....three pizza's with thin crust... this was at your Conifer pizzeria in ********...... this is supposed to be a treat for her..... You had a new trainy who mistakenly gave us the thicker crust, which was not determined until arriving home after a several hour ride. My mother can not eat/chew the thicker crust. All of this may come across as trivial, but watching her disappointment was something I wish not to experience again......think about what it would mean to your mother and your shared disappointment experience.....we ALL make mistakes....it's what we do after that is our measure. Thank you for your time and for your consideration of these expressions of concern. Sincerely, ***************************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
tryed called ,will not answer calls ,he said he is to busy ,phone ringing when i was there and did not answer that call , i was the only one in store , tryed to order onling , mandatory to leave a tip or order will not go thur online , drove to the store , no one said hello , no one made eye contact , no one said thank u when leaving very rude , phone rang and rang missing many ordersBusiness response
04/01/2024
Hi! For assistance on an issue at your locally owned store - please visit us at www.papasurvey.com. Thank you.Initial Complaint
03/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
2/25/24. Ordered Pizza (3 total)They took over 30 Minutes (asked for ASAP)Let them I needed to come back. Was yelled at.When I came back, Pizza were sitting on a table that everyone grabs and go,With me gone for almost two hours they didn't put in the fridge.Asked them to remake they refused.I asked how long can this be out they said 2 hours Asked for a refund refused Contact Supervisor on Monday- I have a recording saying tht ******** credited my account. Advised to wait 3-5 business days.Never got a credit. Went to bank and they investigated and this is denied due to recover funds not being done.The supervisor said well " I don't know what to tell you.My bank advised me to contact company.I want my money back. No product in hand.Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
02/13/2024 I tried to use my slice birthday award for an order online. It didn't work so I called my local Papa ********. I was told that because it was a Tuesday so I couldn't use my bday reward online but she could take my order over the phone and then pay on site and apply the reward there. I ordered the **** sausage and pepperoni. She said that since the pizza is only 9.99 right now I would still have $6 to spend and would I like to add anything else. I said I would make that decision when I pick the pizza up. When I picked the pizza up I was told something completely different. This person said that I couldn't use myslice bday reward for this pizza. After some bickering about what I was told on the phone she agreed to letting me get the pizza with my reward but it would now cost me the entire $16 Dollars. I'm very disappointed about this situation I have had problems with this store in the past but had never complained. Why aren't all employees schooled about the rules of rewards etc.? I just think that this particular store should provide better employee training. Oh yeah, and I would actually like a free pizza. Thank you.Initial Complaint
01/23/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I placed an order at a different location than I usually do for the first time using the app on 12/29/2023. An employee from the store called me to tell me they did not carry the gluten free crust I had ordered. I asked them to cancel the order, they said a refund would be issued in 3-5 business days. The refund was never issued. Once that time frame had passed and I called the store to ask about the refund, the phone rang endlessly and eventually I found that this location had closed. I submitted a request online and spoke with a brand ambassador named **************** who told me that they would ask the store owner to contact me and issue a refund. I do have a case number. At this point it has been almost a month, I have not received my refund, and no one from the store has contacted me. I emailed him again asking how to go about getting this refund when the store location is closed. **************** is no longer responding to my emails. I cannot call the closed store. Its been insane how troublesome this has been. *** spent hundreds of dollars at papa Murphys ordering from a different location and never had a single problem until now. I still need a refund for the food that I never received almost a full month ago. I have attached screenshots of the saved transcripts from my intial chats with **************** as well as screenshots of our email exchange showing that he has stopped responding. Ive also attached a screenshot from your website showing the location is now closed. I have also attached a screenshot showing that I attempted to call the store multiple times during business hours over the course of a few days and had to cancel my calls as no one answered.Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Papa Murphys Store at ************************************** **************** ** *****. I attempted an online order, where the system failed during credit card entry - I tried 4 times. I then called the store explaining and they said they could take the order via phone. Website clearly states XL pizza for $9.99 ( I ordered 2), and medium value pizza $6.99. My son picked this up, and when I saw the receipt I was charged $2 dollars extra for each XL pizza, and $3 dollars extra for the medium. A total of $7 overcharge. I proceeded to call the store assuming they could correct this. The employee was very rude and short, and insisted his prices were correct, and hung up on me. I called again and again was hung up on, with no answers. I realize stores may have staffing issues, but that does excuse rude and unprofessional employees, We are regular customers and I would expect you to make this right.Initial Complaint
01/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 2, **** I went to store #*** in ****************. Looking at the menu board posted in the store, I selected my items - two family-sized Cowboy pizzas. While waiting for my pizzas to be prepared, I looked at my invoice and noticed that I was not charged to amount on the menu board, but a higher amount for my items. The board stated $17.99 per pizza and I was charged $21.99 and $20.99 per pizza. I asked the manager on duty at the time and he stated that "oh, the board needs to be changed". I asked shouldn't I be charged the price for the food that was advertised, and he again talked about how the board needed to be changed, dismissing my comments. I do not think this is an acceptable practice for any business! Needless to say I am not at all pleased or impressed with the way I was treated that day.I am a fairly regular customer and enjoy your products very much. By the way, the food was excellent! Thank you for your consideration of my comments.Sincerely,*******************Initial Complaint
12/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On multiple occasions now, I have had problems with the store in ********, *********. I placed an order that was not fulfilled remotely close to on time on 02/14/22 and 10/31/23 and 12/02/23. On 10/31, the order was not fulfilled at all. I needed to go back to the store in order to receive a refund. I will not be returning to this store, but Id like a refund for the waste of my time three times now. This keeps happening every time that I go to this store and no other locations Ive ever ordered from in the past have had this issue. I have attached my order receipt and my order number for reference is #*****************.Thank you, *******************Business response
12/13/2023
Hi! We're sorry for your recent visits. To being the refund process - please reach out to one of our live Brand Ambassadors using the chat feature at www.papamurphys.com. They will be able to assist you with initiating your refund request.
Thank you
Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Just voicing my displeasure of the practice of adding a 15% tip to an online order automatically. Default this garbage to 0% and I'll decide based on some exceptional service. Thank you. Pretty scammy behavior if you ask me for a company that has no dine in service.Business response
12/01/2023
Thank you for your feedback!
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Customer Complaints Summary
46 total complaints in the last 3 years.
14 complaints closed in the last 12 months.